Connected Technology is as Essential as Water and Gas


The panel discussion on “The Technology: A Deep Dive into Connected Technology and Platforms” revolved around four major questions – what you need to consider to ensure that your IoT project is successful, the implications on data storage and speeds, security (the million-dollar question!), and the next stage in the evolution of connected technology.
While an earlier panel discussed what companies need to know while investing in IoT, this panel, which included Barry Po (mCloud), Skye Kidder (Eddy Solutions), Byron BeMiller (Semtech), Tess Van Thielen (Rogers for Business), and Derek Wallace (LoRa Alliance), compared detailed notes on what would make a project more successful from a connectivity perspective.
When Byron BeMiller, Director of Product Management, Semtech, kicked off the discussion he said that companies need to find the right tool and get the right people on board for implementation. Another important consideration according to him is for companies to have a clear understanding of what outcomes they are looking for as that’s what will propel them forward towards further implementation.
On the same topic, Tess Van Thielen, Vice President of Advanced Services, Rogers for Business remarked that data connectivity is an essential service like water and gas and that it needs to be part of the early planning and design. She said that connectivity is like the backbone which will help you accelerate.
A massive amount of data is being generated as IoT devices are becoming more common and this has implications for data storage and speeds. Barry Po, President and CMO, mCloud mentioned that there are two important factors that need to be considered – one, how much network bandwidth is being used (how much goes to the cloud and how much stays in the edge), and two, where the computing happens. “Data sovereignty is another factor,” Tess added, “You need to decide whether you want to keep the data private (within the building and/or within the country’s border) or in the cloud.”
With numerous use cases available, it is a tough task for companies to choose the one that works best for them. Speaking on this, Skye Kidder, Business Development Director, Eddy Solutions, said the choice boils down to the asset class and that one has to look at all the stakeholders, who benefits from each use case and go with the one which solves problems for most stakeholders. Byron echoed a similar sentiment noting that the choice must be more in line with the expectations of tenants as they are looking for not only a building to occupy but a space that is safer, greener and contributing to enhanced productivity.”
Probably the most important question that comes to mind when we speak of IoT and connectivity is that of security or as Barry Po put it “the multi-headed beast”. Skye made a few important points noting that we need to understand what procedures we have in place to defend our customers’ data. She also added that it is important to ensure that we pass on the same best practices (like penetration testing or third-party testing) and safety standards to our vendors and partners.
Each new component added to the ecosystem poses a possible security risk and with so many components involved, where does one focus to ensure safety. According to Byron, we need to secure all 3 components – the device (that collects data), the network (which transfers data), and storage (where data is housed or processed).
We are going to see a lot of accelerated change in the next 1-2 years, in terms of becoming more efficient and safe and a lot of interesting solutions are coming to the market. There were several interesting ideas about the biggest evolution facing connected technology but the one which captured the imagination of more than one panelist was that of Tenant engagement (or in other words occupant experience).
Maybe that’s where the answer lies. Successful companies are not the ones that just provide customer service but those that go the extra mile to deliver customer delight.
The full webinar can be viewed here.
About the Author: Parthi Radha

Parthi Radha is a marketing professional and is currently working with Eddy Solutions as an Events Marketing Coordinator.

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Paul Pathak​


Paul Pathak is a partner of Chitiz Pathak LLP. Paul practices principally in the areas of corporate, securities, corporate finance, mergers and acquisitions and commercial law. He represents and provides sophisticated guidance to private and public corporate clients in a broad range of industries, including mining, technology, manufacturing, venture capital and merchant banking.

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Gary Goodman​
Gary Goodman is a Trustee and Chair of the Audit & Risk committee of Boardwalk Real Estate Investment Trust., a former Chairman of Huntingdon Capital Corp., trustee of Gazit America & Brightpath Early Learning, and is a member of the advisory boards of the Vision Funds. Gary was previously Executive Vice President of Reichmann International where he served as a senior financial executive and trusted advisor for over 30 years.

Chris Gower


Chris Gower started his career in construction on the tools – framing houses, where he grew a deep appreciation for the trades. Prior to his current role as Chief Operating Officer, Buildings at PCL Construction (“PCL”), Chris held positions including construction risk manager, senior project manager, district manager and regional vice president. Throughout his more than 25 years at PCL, he has delivered iconic construction projects across Canada, Australia and the United States.

June Thomson

EVP, Sales, Marketing
& Business Development

June joined the Eddy team coming from Enercare after 10+ years in various roles, most recently as Vice President of the North American Builder Division. June has been in the HVAC industry for over 41 years, holding several roles throughout her career from Technician to Provincial Offences Officer.

Saj Khan

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Sajid Khan helped launch Eddy Solutions and has been in the role of Chief Operating Officer since inception. With more than 20 years of leadership and operational experience in the home services sector, Saj has held roles such as COO of Eco Energy Service, Vice President of Operations at both National Home Services and Universal Energy.

Boris Baril


With more than 25 years of financial experience, Boris has held both public and private company CFO roles; supported two (TSX listed) initial public offerings (IPOs), debt and equity capital raises, and M&A transactions. Boris graduated from York University and is a CPA, CA.

Mark Silver

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Mark L. Silver is President of Optus Capital Corporation. Mr. Silver has made significant real estate investments in both development stage and income producing properties in the residential, commercial and industrial sectors over his 35 year business career. Over the last 22 years, these investments have been made through his company, Optus Capital Corporation. Mr. Silver was a founding partner and Chief Executive Officer of Universal Energy which was sold in 2009 to Just Energy Group Inc. He co-founded Direct Energy Marketing and grew the company to over $1.3 billion in revenues before selling to Centrica PLC (also known as British Gas) in 2000.