Extreme Water Damage Leaves 1,500 Without Power in Toronto

It’s one of the coldest weeks to date this winter. Extreme cold temperatures resulted in many canceled school days and bus runs, while we heeded to continual frostbite warnings (apparently, exposed skin of 10 minutes or more can lead to frostbite!). As cold as it may be outside, we can rely on the warmth of our homes to keep us safe and comfortable. But what happens when we cannot?
Inhabitants of a high-rise apartment complex in downtown Toronto faced dangerous hardships this week after a burst pipe in the garbage disposal flooded the electrical room. As a result, power was cut to the building to prevent catastrophic failure. Now, more than 1,500 residents in the 33-story building are now without power, heat, and water during the coldest week of Toronto. While some residents have been able to relocate to nearby areas, many have remained in their apartments due to a lack of alternatives. Two days after the event, residents are still without power, and authorities have no information to convey as to when residents will be back with heat and water.
The situation is heartbreaking. Often when we discuss water damage, we fail to remember the people most vulnerable to this damage within a building. Property damage and the resulting costs are most often discussed, without considering how much lives are affected. At a minimum, it is upsetting and inconvenient. At an extreme, lives are at risk (both the people that resident within a unit as well as pets).
This incident may appear rare, but sadly it is not, as water damage in a multi-family building is the biggest and most prevailing risk. In fact, water damage accounts for 70% of real estate claims by dollar value, and more than 50% of claims overall.
How can buildings, particularly older ones, protect against this kind of problem?
The reality is that equipment failure will happen. Pipes will freeze. Leaks will occur. Even the newest building with the most up to date appliances will experience issues. The solution is the implementation of real-time water monitoring and leak detection so that issues are tracked and mitigated early, before inhabitants are placed at risk. IoT water monitoring (also referred to as Intelligent Water Monitoring) combines smart technology with the very real need of water control.
Real time water data is paramount to better control in the overall building, so that property managers can view water usage and issues as they occur and take steps to immediately mitigate. Systems include sensors that are placed inside riser stacks, in-suite (next to water appliances like washers and water heaters), and in common areas. When combined with shutoff systems that may be placed in boiler rooms and on the main feed, the sensors track and communicate water issues immediately. Water issues are identified early and stopped before they cause flooding and subsequent power outages.
The result is a well managed building with far fewer water problems. Tenants are disrupted less and do not face having their belongings destroyed due to water damage or leaks. These systems mean that 1,500 tenants will not be without power and water during the coldest days in winter.
Eddy Solutions is an industry leader in leak protection and water monitoring solutions. Our suite of smart products offers a comprehensive water management system for building operators and homeowners that protects, controls, and conserves water. Our products have saved thousands of customers millions of dollars in damages and millions of litres of water waste by continuously monitoring water usage in their properties. For more details, please contact us at 1 877 388 3339 or email

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Paul Pathak​


Paul Pathak is a partner of Chitiz Pathak LLP. Paul practices principally in the areas of corporate, securities, corporate finance, mergers and acquisitions and commercial law. He represents and provides sophisticated guidance to private and public corporate clients in a broad range of industries, including mining, technology, manufacturing, venture capital and merchant banking.

George Krieser​


George Krieser founded Total Credit Recovery Limited (“TCR”) in 1980 and is the President and Chief Executive Officer. TCR is the largest 100% Canadian-owned and operated collection agency, solely collecting Canadian debt. George previously served as a Director of Universal Energy. He also served as a member of the board of directors of Baycrest Foundation and as a member of the fundraising committee for UJA Federation of Greater Toronto.
Gary Goodman​
Gary Goodman is a Trustee and Chair of the Audit & Risk committee of Boardwalk Real Estate Investment Trust., a former Chairman of Huntingdon Capital Corp., trustee of Gazit America & Brightpath Early Learning, and is a member of the advisory boards of the Vision Funds. Gary was previously Executive Vice President of Reichmann International where he served as a senior financial executive and trusted advisor for over 30 years.

Chris Gower


Chris Gower started his career in construction on the tools – framing houses, where he grew a deep appreciation for the trades. Prior to his current role as Chief Operating Officer, Buildings at PCL Construction (“PCL”), Chris held positions including construction risk manager, senior project manager, district manager and regional vice president. Throughout his more than 25 years at PCL, he has delivered iconic construction projects across Canada, Australia and the United States.

June Thomson

EVP, Sales, Marketing
& Business Development

June joined the Eddy team coming from Enercare after 10+ years in various roles, most recently as Vice President of the North American Builder Division. June has been in the HVAC industry for over 41 years, holding several roles throughout her career from Technician to Provincial Offences Officer.

Saj Khan

COO & President

Sajid Khan helped launch Eddy Solutions and has been in the role of Chief Operating Officer since inception. With more than 20 years of leadership and operational experience in the home services sector, Saj has held roles such as COO of Eco Energy Service, Vice President of Operations at both National Home Services and Universal Energy.

Boris Baril


With more than 25 years of financial experience, Boris has held both public and private company CFO roles; supported two (TSX listed) initial public offerings (IPOs), debt and equity capital raises, and M&A transactions. Boris graduated from York University and is a CPA, CA.

Mark Silver

CEO & Chairman

Mark L. Silver is President of Optus Capital Corporation. Mr. Silver has made significant real estate investments in both development stage and income producing properties in the residential, commercial and industrial sectors over his 35 year business career. Over the last 22 years, these investments have been made through his company, Optus Capital Corporation. Mr. Silver was a founding partner and Chief Executive Officer of Universal Energy which was sold in 2009 to Just Energy Group Inc. He co-founded Direct Energy Marketing and grew the company to over $1.3 billion in revenues before selling to Centrica PLC (also known as British Gas) in 2000.