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Meet Agnes Robin: Spotlight Interview

Agnes Robin

Agnes Robin

Role: Customer Service Representative

What do you do at our company? 

Customer service representative – I assist customers with their product & program questions. I also provide support to other departments in the company, i.e. Finance and Operations team, where my assistance may be needed. I focus more on billing, collections & technician schedule assistance. I am also part of the Joint Health and Safety Committee as a worker representative.

Where did you grow up, and what were you like as a kid?

I grew up in a little town in Philippines called Inopacan, Leyte. I was a relatively independent and outdoorsy kid. I started taking the bus to school on my own at 7 y.o. and loved swimming or hiking with friends.

What career path did you almost take?

Medicine

What food or drink is always at your desk?

Black coffee & some biscuit

Describe your typical day at Eddy.

Starts with sorting email into my “Task folder” and responding to emails according to priority. Once I’ve addressed priority emails, I proceed to calling customers for Collection/Billing purposes. In between, I take incoming calls, call outbound for Control Room alerts and respond to internal emails as well as emails from customers.

What’s your productivity hack?

A systematic folder where files/tasks can be sorted out. I have a “Task Folder” where I move requests/tasks I have for the day. Once I complete it, I move those items into my “Completed Folders”. This makes it easier to find files and allows me to triage which items I should action first. 🙂

What accomplishment are you most proud of?

With another representative’s support, I made a Collections Manual for Eddy Solutions under Venky and Shkya’s leadership.

What has been your favorite customer call so far?

A customer located a leak from their sprinkler which they didn’t realize until the meter kept sending alerts. The customer walked through the house as I was assisting in providing real time water usage. The leak was eventually found outside. The sprinkler was leaking so much that there was constant water flow from their front lawn to the sidewalk.

What’s the most used app on your phone?

Canva.

What’s a fun fact about you that many people may not know?

I love the Korean culture so much that my nickname is also “Kimmi” which is short for Kimchi. I also enjoy learning new languages (e.g. Latin, French & Hanggul or Korean).

If you were given a one-minute ad slot during the Super Bowl, what would you fill it with?

An ad for my small biz, Leteña Café.

Where can we follow you?

Facebook/TikTok @Agnes Robin and @LetenaCafe

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Paul Pathak​

Director

Paul Pathak is a partner of Chitiz Pathak LLP. Paul practices principally in the areas of corporate, securities, corporate finance, mergers and acquisitions and commercial law. He represents and provides sophisticated guidance to private and public corporate clients in a broad range of industries, including mining, technology, manufacturing, venture capital and merchant banking.

George Krieser​

Director

George Krieser founded Total Credit Recovery Limited (“TCR”) in 1980 and is the President and Chief Executive Officer. TCR is the largest 100% Canadian-owned and operated collection agency, solely collecting Canadian debt. George previously served as a Director of Universal Energy. He also served as a member of the board of directors of Baycrest Foundation and as a member of the fundraising committee for UJA Federation of Greater Toronto.
Gary Goodman​
Director
Gary Goodman is a Trustee and Chair of the Audit & Risk committee of Boardwalk Real Estate Investment Trust., a former Chairman of Huntingdon Capital Corp., trustee of Gazit America & Brightpath Early Learning, and is a member of the advisory boards of the Vision Funds. Gary was previously Executive Vice President of Reichmann International where he served as a senior financial executive and trusted advisor for over 30 years.

Chris Gower

Director

Chris Gower started his career in construction on the tools – framing houses, where he grew a deep appreciation for the trades. Prior to his current role as Chief Operating Officer, Buildings at PCL Construction (“PCL”), Chris held positions including construction risk manager, senior project manager, district manager and regional vice president. Throughout his more than 25 years at PCL, he has delivered iconic construction projects across Canada, Australia and the United States.

June Thomson

EVP, Sales, Marketing
& Business Development

June joined the Eddy team coming from Enercare after 10+ years in various roles, most recently as Vice President of the North American Builder Division. June has been in the HVAC industry for over 41 years, holding several roles throughout her career from Technician to Provincial Offences Officer.

Saj Khan

COO & President

Sajid Khan helped launch Eddy Solutions and has been in the role of Chief Operating Officer since inception. With more than 20 years of leadership and operational experience in the home services sector, Saj has held roles such as COO of Eco Energy Service, Vice President of Operations at both National Home Services and Universal Energy.

Boris Baril

CFO

With more than 25 years of financial experience, Boris has held both public and private company CFO roles; supported two (TSX listed) initial public offerings (IPOs), debt and equity capital raises, and M&A transactions. Boris graduated from York University and is a CPA, CA.

Mark Silver

CEO & Chairman

Mark L. Silver is President of Optus Capital Corporation. Mr. Silver has made significant real estate investments in both development stage and income producing properties in the residential, commercial and industrial sectors over his 35 year business career. Over the last 22 years, these investments have been made through his company, Optus Capital Corporation. Mr. Silver was a founding partner and Chief Executive Officer of Universal Energy which was sold in 2009 to Just Energy Group Inc. He co-founded Direct Energy Marketing and grew the company to over $1.3 billion in revenues before selling to Centrica PLC (also known as British Gas) in 2000.