This document explains what kind of personal information Eddy Home Inc. and affiliates (collectively, “Eddy Home”) collects and stores.
COLLECTION: Eddy Home collects your information directly from you, at the door, over the phone and at www.eddysolutions.com and from third parties such as credit reporting agencies. This information is used to provide you with Eddy Home products and services, to allow us to understand how visitors navigate our Site, and to provide advertising that is relevant to your interests.
Mailing List Information: Your email address may be used to send you news about Eddy Home -related services, products or promotions. We may use one or more service providers to administer these messages, but we do not share your email address with spammers or any other third parties without your permission.
Device Usage information: If you are logged into your Eddy Home account, we record the IP address you visit our website from, and if you have a Eddy Home device or other connected device, we record adjustments you make to the product through the website interface. We store this data along with your email address, information about your Eddy Home device, data collected directly by the device, a history of your device settings, and any other information we have collected about your use of Eddy Home products and services.
Website Use Information: Like many websites, we and our third party partners analyze log file information and other data collected through cookies, web beacons, and other tracking technology, to collect information about your browsing behavior when you visit our website, including for example, your browser type, domains, page views, IP address, referring/exit pages, information about how you interact with our Site’s webpages and with third party links, traffic and usage trends on the service, etc. We use session cookies to keep you logged in while you use features of our web application; these disappear after you close your browser. We also use persistent cookies, which stay in your browser and allow us to recognize you when you return to the Site. We use this to remember your information so you will not have to re-enter it, to better understand how you use our website, to diagnose and fix technology problems, and otherwise enhance our services. In some of our email messages, we use a “click-through URL” linked to content on the Site. We track this click-through data to help us measure the effectiveness of our customer communications. We also use third party analytics tools (including Google Analytics) to assist us with analyzing and improving our service. Most Internet browsers automatically accept cookies, but you may be able to change the settings to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you set your browser to reject cookies, parts of our Site may not work for you. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your device.
Online Tracking and Your Choices:
Minors: Our Site does not knowingly collect or store any personal information about children under the age of majority in their jurisdictions.
DATA SHARING: Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the delivery of Eddy Home Products and related services without asking you first. Period. We do not rent or sell our customer lists.
The following are the limited situations where we may share personal information:
For external processing: We have service technicians who help to answer your questions and who also assist with monitoring our servers for technical problems.
These technicians (as well as Eddy Home employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-Eddy Home purposes.
For legal reasons: We may provide information to a third party if we believe in good-faith that we are required to do so for legal reasons.
We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about water usage in the home. This information may also be shared with other users to help them better understand their water usage compared to others in the Eddy Home community, raise awareness about water usage issues, or help us generally improve our system. We may also share this information with utility companies. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.
SECURITY: Eddy Home takes security seriously and cares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit your data securely. However, Eddy Home cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
We comply with all applicable legislation regarding the privacy of your information.