Win of the Week – The Hazelton

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At Eddy Solutions, we take pride in providing intelligent water management and water leak detection solutions to protect buildings of all types. Our commitment to safeguarding properties and ensuring the well-being of occupants was once again exemplified in a recent incident where our system played a vital role in mitigating potential damage.

Our state-of-the-art Eddy system recently detected a water alert originating from a sink in the laundry room of a fifth-floor unit at The Hazelton at 118 Yorkville Avenue in Toronto.

The Hazelton: A Prestigious Hotel and Residential Building

The Hazelton is a prestigious hotel and residential building on Yorkville Avenue in Toronto. The nine-storey building features a luxurious hotel on the lower floors and 16 condominium units on the top floors. These executive suites range from two to four bedrooms and offer elegant finishes like high ceilings, floor-to-ceiling windows, hardwood floors, modern kitchens, and private terraces.

Luxurious Amenities and Prime Location: Benefits of Living at The Hazelton

Residents can access the lavish amenities of the hotel guests, including 24-hour room service, valet parking, an indoor swimming pool, a fitness center, a spa, and housekeeping. In addition, The Hazelton’s location in the heart of Yorkville offers residents easy access to fine dining, bars, clubs, boutique shopping, and art galleries.

Preventing Further Damage: Eddy System’s Proactive Measures

Upon receiving the alert, our intelligent Eddy system sprang into action. Within seconds, it automatically shut off the valves for hot and cold water in the fifth-floor unit, halting the water flow and preventing further damage. This proactive measure ensured that the situation did not escalate, buying crucial time for the building manager to assess the problem.

Collaboration and Communication: Eddy Solutions and the Building Manager

One of our dedicated customer support agents promptly contacted the building manager in sync with our system’s alert. The building manager, armed with the information provided by our agent, wasted no time investigating the issue. Recognizing the severity of the situation, the building manager requested that the water supply to the 5th-floor unit remain off while he carried out a thorough inspection.

Investigating the Issue: Discovering the Source of the Problem

Upon inspection, he discovered drippage coming from a nearby pipe. The building manager immediately dried off the sensor and assessed the source of the problem. Satisfied that the issue had been addressed and that the necessary repairs could be carried out without further interruption, the water supply was requested to be restored.

Resolving the Situation: Efficient Repairs and Restoration

Thanks to our Eddy system’s prompt response, the potential damage was mitigated, and the issue was resolved efficiently. This incident serves as a testament to the effectiveness of our system and the peace of mind it brings to building owners, managers, and occupants.

Remember, with Eddy Solutions, water worries are a thing of the past! To learn more about our intelligent water management solutions, contact us today.

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