Water Damage is Increasing – What Buildings Need to Know

Water damage is not new to buildings. Condo-owners, Condo Boards, Building Operators, and Property Management generally understand that water is their biggest risk. Significantly more pervasive than fire and theft, water damage continues to wreak havoc on properties and those that reside within and manage it.
Here’s what’s troubling: water damage is on the rise. In 2013, water damage accounted for approximately 44% of total claims costs; by 2018 water damage claims had risen to over 60% of total insurance claims costs (Source: Insurance Bureau of Canada). That’s a nearly 40% increase in just five years, where water damage was already a troubling statistic. Data from Zurich further suggests that water damage accounts for 71% of all paid claims.
Why is water damage so prevalent?
Climate change and extreme weather patterns continue to plague property owners everywhere, but many of these statistics are not due to overland flooding or damages due to weather. Aon recently addressed this in their April Water Risk Webinar, stating that water damage claims were increasing in commercial and multi-family buildings due to:
• Aging infrastructure (external and internal piping/building systems)
• Heavier facility usage
• Poor workmanship/installation
• Inferior products, defects
• Deferred maintenance
• Human error (inexperience) and user error (overflowing fixtures, clogged drains, open windows)
• Overall design (green roofs, concealed piping)
• Greater focus on vertical construction
• Lack of risk consideration in equipment placement
• Increasingly complex building systems and technology
• Delayed response
• Inflationary costs
BFL Canada recent article, “The New Fire: Get a Plan for Water Damage,” further discusses why buildings in particular are seeing such a rise in water issues: “Most often the issue is the lack of forethought and planning. Million-dollar condos are constructed while washing machines are hooked up with dollar store quality rubber hoses that last 5-7 years and burst catastrophically at the connection point. Heat pump systems are installed with no way to check or clear the condensate drain pan. Water isolation valves are hidden behind wall panels and covered with full length mirrors to be completely forgotten. None of these things are even a passing consideration for the average homeowner until 2 AM on Christmas Eve when the washer line explodes, flooding three floors of apartments.”
With billions spent annually on water damage claims, the insurance industry is responding. Insurance premiums are made up of a number of factors, with ‘expected claims’ comprising the largest part of the insurance premium algorithm. Given the increasing frequency and severity of water damage claims, insurers are imposing both tighter controls and higher premiums to compensate.
Insurance companies are seeking higher deductibles and may require that the water damage deductible be higher than all other perils. Building managers may find that insurance companies are requiring greater detail than ever before, analysing claims data and risk controls. A new concept that some insurers are requesting is a ‘Water Damage Plan’ for buildings, even during the construction phase of a building. Ongoing maintenance checks may be mandatory, as well as details on future capital expenditures. Site visits by insurance companies may also become common place to check on the above noted items. (Source: Aon Canada)
Water damage mitigation plans are becoming more and more common as the risk of water grows. This may include suggesting or even requiring the building to invest in leak detection and mitigation technologies, particularly for buildings deemed ‘high risk.’
Eddy’s Intelligent Leak Protection system is a solution that provides comprehensive protection and real-time insights into water issues in a building. From in-suite sensors to moisture, temperature, and humidity tracking inside riser stacks, to shutoffs in pressure reducing stations, and protection in the water main and boiler rooms – Eddy’s system protects in every area associated with water risk in a building. With 24/7 monitoring and action, water issues are mitigated immediately, significantly lowering a building’s water risk.
About Eddy
Eddy Solutions is an industry leader in leak protection and water monitoring solutions. Our suite of smart products offers a comprehensive water management system for building operators and homeowners that protects, controls, and conserves water. Our products have saved thousands of customers millions of dollars in damages and millions of litres of water waste by continuously monitoring water usage in their properties. For more details, please contact us at 1 877 388 3339 or email

Share this article on

Related Articles

Eddy Win of the Week

Win of the Week – CityLights on Broadway

CityLights on Broadway by Pemberton Group seamlessly blends resort-style amenities, contemporary architecture, and the cosmopolitan vibe of the bustling Yonge and Eglinton neighbourhood. The building’s sleek and modern design, featuring

Read More
Eddy Win of the Week

Win of the Week – 75 Oneida Crescent

75 Oneida is a new condominium built by Pemberton Group in the heart of Richmond Hill at Yonge & Hwy 7. Recently, a water-detected alert was triggered by one of our sensors in the mechanical penthouse at 75 Oneida Crescent.

Read More

Win of the Week – Kingsway By The River

Developed by Urban Capital, Kingsway By The River is ideally situated in the heart of Toronto’s prestigious Kingsway neighbourhood. Creating a classic internationally-styled community on the bank of The Humber

Read More
Paul Pathak​


Paul Pathak is a partner of Chitiz Pathak LLP. Paul practices principally in the areas of corporate, securities, corporate finance, mergers and acquisitions and commercial law. He represents and provides sophisticated guidance to private and public corporate clients in a broad range of industries, including mining, technology, manufacturing, venture capital and merchant banking.

George Krieser​


George Krieser founded Total Credit Recovery Limited (“TCR”) in 1980 and is the President and Chief Executive Officer. TCR is the largest 100% Canadian-owned and operated collection agency, solely collecting Canadian debt. George previously served as a Director of Universal Energy. He also served as a member of the board of directors of Baycrest Foundation and as a member of the fundraising committee for UJA Federation of Greater Toronto.
Gary Goodman​
Gary Goodman is a Trustee and Chair of the Audit & Risk committee of Boardwalk Real Estate Investment Trust., a former Chairman of Huntingdon Capital Corp., trustee of Gazit America & Brightpath Early Learning, and is a member of the advisory boards of the Vision Funds. Gary was previously Executive Vice President of Reichmann International where he served as a senior financial executive and trusted advisor for over 30 years.

Chris Gower


Chris Gower started his career in construction on the tools – framing houses, where he grew a deep appreciation for the trades. Prior to his current role as Chief Operating Officer, Buildings at PCL Construction (“PCL”), Chris held positions including construction risk manager, senior project manager, district manager and regional vice president. Throughout his more than 25 years at PCL, he has delivered iconic construction projects across Canada, Australia and the United States.

June Thomson

EVP, Sales, Marketing
& Business Development

June joined the Eddy team coming from Enercare after 10+ years in various roles, most recently as Vice President of the North American Builder Division. June has been in the HVAC industry for over 41 years, holding several roles throughout her career from Technician to Provincial Offences Officer.

Saj Khan

COO & President

Sajid Khan helped launch Eddy Solutions and has been in the role of Chief Operating Officer since inception. With more than 20 years of leadership and operational experience in the home services sector, Saj has held roles such as COO of Eco Energy Service, Vice President of Operations at both National Home Services and Universal Energy.

Boris Baril


With more than 25 years of financial experience, Boris has held both public and private company CFO roles; supported two (TSX listed) initial public offerings (IPOs), debt and equity capital raises, and M&A transactions. Boris graduated from York University and is a CPA, CA.

Mark Silver

CEO & Chairman

Mark L. Silver is President of Optus Capital Corporation. Mr. Silver has made significant real estate investments in both development stage and income producing properties in the residential, commercial and industrial sectors over his 35 year business career. Over the last 22 years, these investments have been made through his company, Optus Capital Corporation. Mr. Silver was a founding partner and Chief Executive Officer of Universal Energy which was sold in 2009 to Just Energy Group Inc. He co-founded Direct Energy Marketing and grew the company to over $1.3 billion in revenues before selling to Centrica PLC (also known as British Gas) in 2000.