Alert routing on your shift schedule
Escalation paths follow shift coverage and on-call structure so the right operator gets the call the first time.
Industrial
Tuned to your process, not bolted on.
Eddy is the managed leak detection service for industrial facilities. Process water lines, cooling towers, fire suppression and domestic mains all run on a single LoRaWAN network, with a 24/7 monitoring center that turns alerts into resolved incidents around your shift schedule.
Trusted across the platform
Backed by an active monitoring program, not a marketing deck.
Active devices, prevented damage and claims-affecting coverage, audited every year against the loss runs.
Active devices Eddy monitors across North America.
Property damage prevented across the operating portfolio.State of Water Risk '26 report
Confirmed water events Eddy operators handled across the reporting year.State of Water Risk '26 report
Protect your property with Eddy
Reduce insurance costs
Process facilities carry asymmetric loss exposure. Documented mitigation gives underwriters something concrete to credit at renewal.
Prevent leaks and water damage
Coverage spans process water, cooling towers, fire-suppression mains and domestic feeds. Anomalies surface before they become production downtime.
Shut off water remotely
Coordinated isolation protects one process line without taking the plant down. The monitoring center routes around shift schedules and runbook escalations.
Manage water costs
Smart metering on every main pinpoints anomalous flow by zone. Engineering catches degrading equipment and running fixtures before utility bills do.
Simple, powerful leak protection
Tier 01
Building protection
A base system with remote shut off valves, building network and sensors throughout the property.
Tier 02
Unit protection
Additional smart sensors within the suite placed next to at risk fixtures & appliances.
Tier 03
Smart metering
Smart meters for consumption billing data with leak detection algorithms to prevent leaks.
Tier 04
Construction protection
Protection during the course of construction to derisk construction sites and support better insurance.
Coverage scope
Downtime is the real cost.
A water event in a process line, cooling tower or boiler room can stop production, contaminate inputs and trigger a rebuild that runs into seven figures.
Eddy's monitoring center catches the event at the sensor and coordinates the shutoff per the facility runbook before the loss spreads. Every line that matters runs on the same network.
One network, four zones
Process water lines
Sensors at every connection, drain and supply
Cooling towers
Makeup-water flow and basin monitoring
Fire-suppression mains
Continuous pressure and integrity oversight
Domestic feeds
Smart metering on every main and zone riser
Prevention becomes data
Continuous flow turns water risk into operations data.
Continuous flow monitoring on every main and zone riser surfaces slow leaks, pressure anomalies and degrading equipment while production continues. Maintenance plans before failure rather than after, and submetering supports consumption reporting on the same chain.
Continuous flow data
Every main and zone riser instrumented. Anomalies surface in the dashboard the moment the rate breaks the baseline.
Pre-failure visibility
Pressure abnormalities and slow leaks identify degrading equipment before the line stops the plant.
BMS and operations APIs
Integrations push events into the platforms shift supervisors and reliability teams already work in.
Tuned to your operation
Built around the way the plant actually runs.
Industrial response chains can't share a runbook with a Class B office. Eddy commissions the alert routing, escalation and shutoff sequence with the facility, not around it.
Operator-confirmed shutoff
Critical lines do not close on a false positive. A monitoring-center operator confirms the event before the valve moves.
LoRaWAN where the plant lives
Long-range wireless holds up in steel-frame mechanical rooms and below-grade spaces where Wi-Fi never did.
Map your facility with the Eddy team and get a recommendation that fits your shift schedule, mechanical layout and insurance program.Talk to the team
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- An Eddy team member calls soon after you submit
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Water Risk Intelligence
Compare your building to 2,557 monitored events.
Plug in your asset type, size and age. Get a risk score, the three drivers behind it and a brief you can hand to the board, the broker or the carrier.
Sample brief · your building
Elevated- 01Response time
- 02After-hours exposure
- 03Source concentration
The worst losses in the report tracked response gap, not alert volume.
Source: State of Water Risk ‘26 report. Bands shown are a sample. Run yours to see your own.
System features
Leak protection
Water leak detection with shutoff valves
Real-time insights
Real-time data insights into water usage
Smart metering
Water consumption data
24/7 live monitoring
Highly trained monitoring center is always there
LoRaWAN
No WiFi needed
API integration
Eddy can interface with your Management system
Quick installation
With Eddy's growing installation network
Operator dashboard
Manage all products from a cloud platform
Coverage map
How Eddy works in your building.
Three layers, one solution. Turn the building to see where sensors, meters and valves sit, then run a leak through the system, from the first drop to the monitoring center's response.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 9 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
4 close-ups · select one to zoom in
Point-of-leak
Flow-based
More about Detect
Eddy detects water through two layers running in parallel. Point-of-leak sensors sit where leaks happen: common areas and mechanical rooms (including elevator pits), inside suites at high-risk appliances, and behind walls at the risers that hide damage until cascade. Flow-based detection runs continuously at meters across the building, flagging continuous low flow, continuous use and extreme use against thresholds learned from your building's baseline.
- 3-in-1 sensors detect water, temperature and humidity
- Three flow thresholds, learned per building, not generic defaults
- Sensors are permitted near sprinkler infrastructure; valves are not
Where each device sits
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
2 close-ups · select one to zoom in
More about Control
Detection without action is just an alert. Every sensor or meter event can trigger a valve, automatically on threshold or remotely from the dashboard. Eddy IQ is the all-in-one meter and valve for ¾"–1" lines. Eddy Link drives shutoff valves up to 18" for everything larger, provisioned and configured by Eddy.
- Eddy IQ at ¾"–1": combined meter + valve in one unit
- Eddy Link + motorized valves at mains, zones, risers, hydronics (up to 18")
- Fire mains and sprinkler systems excluded by design for life safety
Where each device sits
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
3 close-ups · select one to zoom in
What happens in a leak, step by step
- A supply line lets go on the plant floor, a few steps from the electrical panels.
- Eddy H2O on the floor by the panels detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Plant maintenance and the 24/7 monitoring center are alerted at the same time.
- The main valve closes on the plant's shutoff rule. The water stops at the point of entry.
- An operator confirms the alert and calls the shift supervisor and plant maintenance through the escalation protocol.
Isolation rules are set per plant and per zone. Some sites isolate on operator command instead.
More about Respond
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
- Configurable automation rules per zone and time of day
- Trained operators on duty 24/7
- Escalation: automation → property manager → emergency contact, on your list
- Submetering and consumption data for billing, conservation and ESG reporting
Behind each close-up
- AUTOMATION: Configurable rules per zone & time-of-day · Eddy Dashboard
- LIVE OPERATORS: Trained humans, every event · Monitoring center
- ESCALATION: Per-contact-list escalation · Your team
The system
Eddy goes in while the building goes up.
Sensors cover risers, HVAC sources and active work zones before the walls close. Meters watch the domestic main and site water, and the monitoring center is on the line from day one.
3 layers and 15 close-ups in this building
Detect
Build the detection layer into the building itself.
Sensors go in before the walls close, and meters watch the main and the site water from day one.
9 close-ups · select one to zoom in
Point-of-leak
Flow-based
More about Detect
The best time to place a sensor behind a wall is before the wall closes. Eddy goes in during construction to install the same operational-grade detection your building will run on for the next decade: sensors at common areas and mechanical rooms, concealed sensors at risers and HVAC sources you'll never be able to retrofit this easily again, plus construction-specific coverage at active high-risk zones, ambient climate monitoring during temperature and humidity swings, and optional fire main flow monitoring for unintended sprinkler discharge.
- Same 3-bucket sensor placement as operational buildings (common · in-suite · concealed)
- Riser and HVAC sensors placed pre-drywall, no later retrofit needed
- Construction-only overlays: high-risk zone sensors, climate anomalies, fire main flow monitoring
Where each device sits
- COMMON & MECHANICAL: Mech rooms, lobbies, elevator pits · Eddy H2O
- RISERS: Placed before walls close · Eddy H2O
- HVAC + FAN COILS: Concealed HVAC sources · Eddy H2O
- HIGH-RISK ZONES: Construction-active areas (Advanced tier +) · Eddy H2O
- CLIMATE: Humidity & temperature anomalies · Eddy H2O
- DOMESTIC MAIN: Building usage from Day 1 · Eddy Link
- SITE WATER: Temporary construction water (Eddy IQ) · Eddy IQ
- H&C MAKE-UP: Closed-loop heating/cooling · Eddy IQ
- FIRE MAIN FLOW: Unintended sprinkler discharge detection (meter only, no valve) · Eddy Link
Control
Stop the cascade before the crew gets the call.
Valves close on the lines most likely to fail, and schedule mode shuts the main when the crew leaves.
5 close-ups · select one to zoom in
More about Control
Automatic shutoff on the lines most likely to fail during construction: domestic main, temporary water supply, hydronic make-up. Schedule mode closes the valve when the trades leave and opens it when work resumes. A daily after-hours guardrail aimed at the 2 AM peak when most leaks happen and the site is empty.
- Eddy Link + motorized valve on the domestic main (sized to pipe)
- Eddy IQ on ¾"–1" lines (temp construction water and H&C make-up)
- Domestic zone valves added at the Unlimited tier
- Fire mains excluded by design (monitoring permitted, see DETECT pillar)
Where each device sits
Respond
Day 1 of the project, Day 1 of the service.
The monitoring center is on the line from the first valve install and stays on through occupancy.
3 close-ups · select one to zoom in
What happens in a leak, step by step
- A fitting lets go on a charged riser, several floors up.
- Eddy H2O on the slab detects water, and the meter on the domestic main sees the flow jump.
- The alert reaches the site team and the 24/7 monitoring center at the same time.
- The domestic main closes on the project's shutoff rule.
- An operator coordinates live with the superintendent until the crew has eyes on it.
Shutoff rules are set per project, per zone and per time of day.
More about Respond
Eddy's monitoring center is on the line from the first valve install. Every alert is confirmed by a trained operator and coordinated live with the superintendent, not left on voicemail. When the building reaches occupancy, the service continues with the same team. No handoff to figure out, no system to redeploy.
- Operators coordinate live with on-site superintendent
- Same monitoring center carries through to occupancy
Behind each close-up
- AUTOMATION: Per-zone, per-time-of-day rules · Eddy Dashboard
- LIVE OPERATORS: Trained humans on every event · Monitoring center
- HANDOFF TO OCCUPANCY: Service continues, no rebuild · Monitoring center
The platform
How the products work together
Eddy IQ
Smart meter and valve in one
Eddy H2O
Smart leak detection sensor
Eddy Link
Valve controller and meter reader
Eddy Dashboard
Management platform
Compare
How Eddy stacks up against the alternatives.
Detection method, response chain, network protocol and insurance reporting, side by side.
All comparisons