Eddy vs Kairos Water
Eddy vs Kairos Water: which leak detection system is right for your building?
Kairos has built a strong US multifamily portfolio on LoRaWAN sensors and metering with shutoff. Eddy adds the managed response layer, a staffed monitoring center and the construction-phase coverage Kairos does not focus on.
Why choose Eddy over Kairos Water
Both run on LoRaWAN. Here is what sets Eddy apart.
A staffed monitoring center, not just alerts
Kairos sends real-time alerts to your team. Eddy's 24/7 monitoring center calls minutes after an alert fires and stays on the line until the building team confirms response.
Construction through operations, one program
Kairos focuses on operations. Eddy installs at temporary risers during fit-out and follows the project through commissioning into operations on the same hardware.
Dedicated project manager and customer success
Every Eddy deployment ships with a project manager for commissioning, alert routing and shutoff verification, plus an ongoing customer success contact for renewals and reporting.
Coverage map
From an alert to a documented response.
Kairos sends real-time alerts to building staff. Eddy adds a staffed 24/7 monitoring center, so each alert turns into a documented response. Run a leak to see each step.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
More about Respond
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
- Configurable automation rules per zone and time of day
- Trained operators on duty 24/7
- Escalation: automation → property manager → emergency contact, on your list
- Submetering and consumption data for billing, conservation and ESG reporting
Behind each close-up
- AUTOMATION: Configurable rules per zone & time-of-day · Eddy Dashboard
- LIVE OPERATORS: Trained humans, every event · Monitoring center
- ESCALATION: Per-contact-list escalation · Your team
- SUBMETERING: Per-unit billing & conservation reporting · Eddy IQ
Eddy vs Kairos Water: feature by feature
Both systems detect leaks on LoRaWAN. Here is how the response chain, lifecycle coverage and accountability actually compare.
24/7 monitoring center
Eddy
Live operators support, confirm and escalate every alert.
Kairos Water
Real-time alerts to building staff; no staffed monitoring center.
Why it matters: An alert at 2 AM means nothing without action. Eddy puts a human on the line minutes after the alert fires.
Construction-to-operations coverage
Eddy
Same hardware protects the project from rough-in through occupancy and into operations.
Kairos Water
Operational deployment focus; construction-phase use is limited.
Why it matters: The leaks that hit hardest happen during fit-out and just after handover. Eddy is on the building for both.
Canadian market presence
Eddy
Canadian company with deployments across multifamily, commercial, hospitality and institutional in Canada and the US.
Kairos Water
Strong US multifamily footprint; less documented Canadian presence.
Why it matters: Cold-climate exposure, Canadian insurance markets and bilingual operators matter for Canadian portfolios.
Dedicated project management
Eddy
Each deployment ships with a project manager for commissioning, alert routing and shutoff verification.
Kairos Water
Self-serve and platform-led delivery model.
Why it matters: Install-and-hope is not a strategy. Eddy ships with a managed program from day one.
Insurance reporting
Eddy
Automated uptime, incident and response-time reports. Aon whitepaper validates the model.
Kairos Water
Operational dashboards; carrier-formatted incident reporting not standard.
Why it matters: Insurers want structured mitigation evidence at renewal, not raw exports.
Network protocol
Eddy
LoRaWAN, long-range wireless engineered for concrete and steel.
Kairos Water
LoRaWAN, similar long-range approach.
Why it matters: Both vendors solve the high-rise concrete penetration problem at the network layer.
Talk to a leak-detection advisor about your portfolio
If you are evaluating Kairos for a multifamily portfolio, the Eddy team can walk through where the response layer and construction-phase coverage change the math.
Talk to a leak-detection advisorGetting started is easy
Disconnected sensors and unmonitored alerts leave gaps. Eddy connects detection, response and reporting in one place.
Build your system
Tell us about your building and get a customized leak protection recommendation in minutes.
Build your systemTalk to our team
Walk through the differences with a specialist tailored to your property type, construction stage and insurance requirements.
Talk to a leak-detection advisorFAQ
How is Eddy different from Kairos Water?
Kairos and Eddy both run on LoRaWAN and serve large multifamily portfolios. Where the systems diverge is response and lifecycle coverage.
Eddy adds a staffed 24/7 monitoring center that calls your team when alerts fire, automatic shutoff valves that isolate the riser, and the construction-phase coverage that Kairos's operational focus does not include.
Does Eddy have a comparable US multifamily track record?
Yes. Eddy currently monitors 150,000+ active devices across North America and has prevented $98M (US) in property damage across the 2025 portfolio. Documented case studies span Toronto, NYC, LA and other major US metros.
Can Eddy protect a building during construction?
Yes. Eddy installs at temporary risers during fit-out and follows the project through commissioning into operations. The same hardware and the same monitoring program cover both phases, with no rip-and-replace at handover.
What happens after an alert in the Eddy program?
Sensors page your team in seconds and the automatic shutoff isolates the riser when triggered. The Eddy monitoring center calls your on-call contact minutes later, supports response per the building's runbook and stays on the line until the team confirms resolution. Every event closes with a Leak Incident Report.
What does Eddy cost compared to Kairos?
Eddy and Kairos compete in overlapping multifamily markets at different price points. Eddy bundles hardware, the monitoring center, dedicated project management and insurance-grade reporting into a single managed-service relationship.
The right comparison is total cost of risk, not unit price. Talk to the Eddy team for a tailored quote against your portfolio.
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See how Eddy compares with other systems.
Detection method, response chain, network protocol and insurance reporting, side by side.
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