What operators, GCs and risk managers ask before deploying Eddy.

Eddy serves commercial and multi-family residential buildings. That includes condo and rental towers, mixed-use, Class A and B office, hospitality, healthcare, education, life sciences, senior living, retail and active construction projects.

Eddy does not serve individual homeowners or single-family homes. The service model is built around buildings with operating teams, monitored response and a 24/7 monitoring center with Eddy.

Eddy is a managed water-protection service. Hardware (sensors, smart meters, shutoff valves and gateways) installs into the building. The 24/7 monitoring center confirms every alert, coordinates the shutoff and writes a Leak Incident Report at event close.

Customers operate the Eddy Dashboard for real-time visibility, but the response chain runs through the monitoring center. Detection alone is not loss prevention.

Active operations across Canada and the United States. Headquartered in Toronto with a US office in Florida. Sales and deployment teams in both countries.

Most retrofits run four to eight weeks from contract to monitoring go-live. The system is wireless and does not require trenching or rewiring. Sensors install in under a minute per device. Main and zone valves require plumbing and electrical trade work.

A dedicated project manager owns commissioning, alert routing and shutoff verification. Eddy supports existing plumbers, electricians and tech installers, with optional project management services.

Eddy plans sensor and gateway placement against the MEP drawings, ideally six months before mobilization. PCL Construction budgets Eddy at the proposal stage and treats it as shared risk between GC and client.

Coverage runs through every phase: temporary risers during fit-out, mechanical rooms, riser shafts, fire-rated walls and concealed runs. The same hardware can convert to permanent operational monitoring at substantial completion, with no rip-and-replace at handover.

Yes. The platform runs on LoRaWAN at 915 MHz, designed for high-interference environments where Wi-Fi and cellular fail. Gateways install approximately every two floors in high-rise buildings and one gateway covers most mid-rise mechanical rooms.

Battery-powered devices (Eddy H2O, Eddy Probe, Eddy Rope, Eddy Temperature) keep reporting from primary lithium batteries with 7+ years of nominal life. Line-powered devices (Eddy Link, Eddy Highrise Gateway) include backup batteries.

If the building's primary internet drops, gateways with the cellular variant fall back to LTE. The dual-path design means a power or network event does not become an alert gap.

Building protection covers the common infrastructure: smart metering and shutoff at the main and zones, sensors throughout mechanical rooms and risers, plus the 24/7 monitoring center. It is a complete program on its own and the tier most operators start with.

Comprehensive in-suite coverage extends the program inside resident units. It adds sensors at every high-risk in-suite source: in-wall supply pipes, washing machines, toilets, dishwashers and fan coil units. Those sources cause most multi-family water losses, and they sit inside units where a leak spreads before anyone notices. Major leaks concentrate in the overnight hours, when no one is on site.

Many operators deploy in phases. Building protection at year one, comprehensive in-suite added during the next renovation cycle or unit turnover. Both tiers run on the same hardware platform, the same dashboard and the same monitoring center, so adding in-suite later does not mean replacing what's already in place.

A sensor or smart meter triggers an alert. The signal travels over LoRaWAN to the gateway, then to the cloud. A trained operator at Eddy's monitoring center confirms the event, watches the live flow numbers and pulls up the building's runbook.

Per the runbook, the operator triggers automatic shutoff or coordinates a human response with the property team. Every action is logged with a timestamp. The event closes with a Leak Incident Report.

Sensor-to-alert latency is seconds. From alert to documented action by the monitoring center is measured in minutes, not hours. Detect → alert → isolate → resolve is the four-step model. Response time is the strongest predictor of loss severity.

No. Response is configurable per project, per zone and per time of day. Many construction sites use full automatic shutoff after-hours and alert-only during business hours. Operating buildings often coordinate human response on most events and reserve auto-shutoff for extreme flow conditions.

The configuration matches how the building actually runs.

Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property, please reach out directly to sghanbarian@eddysolutions.com.

Every confirmed event closes with a Leak Incident Report covering detection, verification, isolation and resolution timestamps. Operators can pull a portfolio summary from the Eddy Dashboard for a renewal package.

Eddy also offers existing clients a consultation with an in-house insurance expert to review terms, prepare broker-ready supporting data and identify potential incentives at renewal.

Most boards approve leak detection as a risk and insurance decision, not a technology purchase. The strongest case pairs the building's own incident history with documented insurance outcomes: premium savings of up to 20%, deductible reductions of up to $150K and a Leak Incident Report your broker can take into renewal.

Eddy supports the approval process directly. Your advisor prepares a board-ready summary with coverage options, phased pricing approaches and reference buildings, and walks your property manager or board contact through it before the vote.

Eddy publishes a read-only API for property management software, BMS and BAS systems. Read access flows out of the platform. Valve control stays inside the Eddy app, where the audit trail is complete.

Submetering data exports in formats compatible with CARMA, Wyse, Metergy, PowerStream and Alectra. Insurance reporting exports uptime, incident logs and response-time data in carrier-ready formats.

Sensors (Eddy H2O): 2 years. Smart meters (Eddy IQ): 5 years. Gateways (Eddy Highrise Gateway): 7 years. Valves: 10 years. Battery-powered devices have 7+ year nominal battery life.

Shutoff valves should be exercised once or twice per year, which Eddy schedules through the dashboard. Sensor batteries last 7+ years, typically over 10 in service, and are replaced at end of life. Gateways and meters require no operator-side maintenance.

Building Success Managers track device health across the portfolio and flag drift before it becomes a blind spot.