One leak is every floor's problem. Eddy stops it at the source.
A pipe leak in a commercial building averages $145,000 in damage, the costliest single source in the 2026 State of Water Risk Report. HVAC events average $127,000, and 56% of events start after hours when the tower is empty. Eddy pairs office water leak detection with a 24/7 monitoring center that catches the event, isolates the zone and documents the response.
Trusted across the platform
Backed by an active monitoring program, not a marketing deck.
Active devices, prevented damage and claims-affecting coverage, audited every year against the loss runs.
Protect the tower with Eddy
After-hours monitoring when the tower is empty
Documentation that closes tenant conversations quickly
Flow metering on the mains and mechanical systems
Automatic shutoff at the main, zone or riser
Coverage built for office towers
Tier 01
Mechanical room
Boilers, chillers and make-up lines concentrate risk in one room. Sensors and flow monitoring with automatic shutoff.
Tier 02
Tenant floors
Kitchenettes, washrooms and fan coils above someone else's ceiling. Sensors at the fixtures with zone isolation.
Tier 03
Risers and cores
Concealed domestic and hydronic risers behind finished walls. Flow monitoring catches what inspection cannot see.
Tier 04
Roof and drainage
Flat roof ponding and drain failures above the top floor. Flow monitoring on roof drains with instant escalation.
Cascades become lease conversations
Water from a failed connection on an upper floor runs through every tenancy below it, and each affected tenant is a lease relationship with its own broker and counsel. Eddy's documented incident chain, detection timestamp, response log and outcome, gives the landlord the record that closes those conversations quickly.
- Leak Incident Reports document detection, response and outcome for every event
- A pipe leak in a commercial building averages $145,000, the report's costliest single source
- 56% of commercial events start after hours, when the tower is empty
- Aon's independent study found Eddy would have positively affected 58% of water-loss claims incurred
Coverage starts where you want it
Mechanical room, tenant floors or the risers, the program is modular, so coverage starts at the point you care about most and scales from there. The same network, dashboard and monitoring center carry a single tower or a portfolio, and coverage installed during a fit-out carries into operations without a second install.
- Start at the mechanical room, the tenant floors or the full stack, your call
- Modular sensor plan, tuned per building rather than a fixed kit
- One dashboard from a single tower to the portfolio
- Construction and fit-out coverage carries into operations
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- Advisor follow-up within one business day
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Water Risk Intelligence
Compare your building to 2,557 monitored events.
Plug in your asset type, size and age. Get a risk score, the three drivers behind it and a brief you can hand to the board, the broker or the carrier.
Sample brief · your building
Elevated- 01Response time
- 02After-hours exposure
- 03Source concentration
The worst losses in the report tracked response gap, not alert volume.
Source: State of Water Risk ‘26 report. Bands shown are a sample. Run yours to see your own.
System features
24/7 live monitoring
Operators call your contacts through the escalation protocol, within minutes of the alerts
Leak protection
Sensors and automatic shutoff at the main, zone and riser
LoRaWAN
Long-range wireless that works through concrete cores and mechanical floors
Smart metering
Flow data on mains and risers with anomaly detection
Documentation
Leak Incident Reports formatted for carriers and tenant counsel
API integration
Eddy interfaces with BMS and property management platforms
Portfolio ready
The same program scales from one tower to the full portfolio
Operator dashboard
Every building on one cloud platform
How Eddy works in your building.
Three layers, one solution. Scroll to see the system from sensor to shutoff to monitoring response.
Coverage map for Multi-family
01 Detect: Two ways to find a leak before it finds a unit.
Eddy detects water through two layers running in parallel. Point-of-leak sensors sit where leaks happen: common areas and mechanical rooms (including elevator pits), inside suites at high-risk appliances, and behind walls at the risers that hide damage until cascade. Flow-based detection runs continuously at meters across the building, flagging continuous low flow, continuous use and extreme use against thresholds learned from your building's baseline.
Point-of-leak
- COMMON: Common & mechanical areas (incl. elevator pits)
- AMENITY: Pool, gym, spa decks
- IN-SUITE: Out-of-wall at laundry, kitchen, baths
- RISERS: In-wall domestic risers (concealed)
- HVAC + FAN COILS: Concealed HVAC sources
Flow-based
- SUITE METERING: Per-unit submetering + leak detection (LEED-eligible)
- BUILDING USAGE: Main consumption monitoring
- H&C MAKE-UP: Closed-loop heating/cooling
02 Control: Valves that close the water before it closes the unit.
Detection without action is just an alert. Every sensor or meter event can trigger a valve, automatically on threshold or remotely from the dashboard. Eddy IQ is the all-in-one meter and valve for ¾"–1" lines. Eddy Link drives third-party shutoff valves up to 18" for everything larger.
- MAIN VALVE: Building point-of-entry shutoff
- ZONE VALVES: Riser and zone isolation
- HVAC SHUTOFF: Heating/cooling closed-loop
- SUITE VALVE: Per-suite shutoff (Smart Metering add-on)
03 Respond: A live monitoring center that closes the loop.
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
- AUTOMATION: Configurable rules per zone & time-of-day
- LIVE OPERATORS: Trained humans, every event
- ESCALATION: Per-contact-list escalation
- SUBMETERING: Per-unit billing & conservation reporting
The platform
How the products work together
Eddy IQ
Smart meter and valve in one
Eddy H2O
Smart leak detection sensor
Eddy Link
Valve controller and meter reader
Eddy Dashboard
Management platform
Office building questions
Two layers run in parallel. Point-of-leak sensors sit where leaks start: the mechanical room, tenant kitchenettes and washrooms, fan coils and risers. Flow metering watches the mains and flags abnormal flow, so a concealed leak shows up in the data before it shows up through a ceiling.
When either layer fires, Eddy's monitoring center calls the property's contacts through the escalation protocol and the affected zone can be shut off automatically or on command.
Sudden and accidental water damage generally is, subject to the policy's deductible and exclusions. Gradual seepage and deferred maintenance generally are not. The practical lever an owner controls is severity: a monitored, documented response keeps the event small and gives the carrier a clean record of what happened and when.
Often. For an office tower the leverage is the renewal file: Leak Incident Reports that show detection, response and outcome for every event, which supports premium savings of up to 20%, with deductible reductions of up to 80% documented at individual properties. Incentives vary by carrier and by building.
Aon's independent study found Eddy would have positively affected 58% of water-loss claims incurred.
It depends on the source and the lease. Base-building infrastructure is typically the landlord's responsibility, tenant improvements and appliances typically the tenant's. What shortens the argument is a documented incident chain that shows the source, the response and the timeline, which is exactly what the monitoring program produces.