Take the alert burden off your team.
Property managers run buildings, not monitoring stations. Eddy's 24/7 ULC-listed monitoring center handles detection, verification and escalation so your staff focus on resident experience and operations. When water hits a sensor, an Eddy operator is with Eddy before the page reaches your team.
What changes for the team
Property managers tell us the same things every time. The alerts arrive on time, the right people get called and the documentation is already prepared by the time the carrier asks.
Supported alerts, not noise
Alerts page your team in seconds. An Eddy operator calls minutes later to support response and confirm the shutoff.
Role-based escalation
Notifications follow your runbook. Site team, on-call plumber, building owner, in the order you specify.
One dashboard across the portfolio
Single view of every building, every device, every event. Status, response times and outcomes in one place.
Insurance-grade documentation
Leak Incident Reports close out each event with detection time, response actions and outcomes the carrier wants at renewal.
After-hours, weekends and holidays
59% of water events occur after business hours, the worst window for property management response. The same building under the same leak ends up with very different damage depending on what happens in the first 30 minutes.
Eddy's monitoring center is staffed by ULC-trained operators 24 hours a day, 365 days a year. When a sensor fires, SMS, email and app alerts page your team in seconds. The Eddy operator joins minutes later, watches the dashboard, supports response and stays on the line until the property confirms response. The alert never sits unattended.
Operator joins the call minutes later to support response
Automatic shutoff isolates the zone within seconds
Live escalation across site team, on-call plumber and ownership
Leak Incident Report closes the event with timestamped evidence
Tenant relations, not tenant complaints
A flooded resident is a difficult conversation. A flooded resident plus a slow response is a renewal conversation. Eddy's response chain is built to contain incidents before they cross unit boundaries, so the property manager arrives at the conversation with documented mitigation, not damage control.
Zone isolation contains the incident at the suite, riser or zone level. Wings stay open. Adjacent units stay dry. Insurance documentation is ready before the resident asks.
Built to scale across the portfolio
Programs that hold up at 100 devices break at 1,000. Eddy is engineered around the scaling problem, with a dedicated project manager handling commissioning, alert routing and shutoff verification on every property and a Building Success Manager who stays with the portfolio after go-live.
Add new buildings to the same dashboard, the same monitoring program and the same reporting chain. The team's workflow does not change as the portfolio grows.
Dedicated project manager and customer success on every account
Single dashboard rolls up devices, incidents and outcomes across buildings
API integration with property management platforms
Standardized per-building templates that scale across formats
See what a managed leak detection program looks like for your buildings.
Walk through your portfolio with the Eddy team and get a property-management-specific recommendation that takes alert burden off your staff.
- Supported after-hours response
- Role-based escalation
- Portfolio dashboard