Commercial water leak detection is continuous monitoring of a building's water, from the mains to the mechanical room, paired with automatic shutoff and a 24/7 monitoring center. Eddy runs it across office, retail, industrial, hospitality, healthcare and education properties, on one network, one dashboard and one escalation protocol.
Trusted across the platform
Active devices, prevented damage and claims-affecting coverage, audited every year against the loss runs.
Floor-by-floor isolation keeps tenants in motion. Eddy Valve closes automatically or on operator command, with the monitoring center supporting response in seconds.
Documented mitigation reframes the renewal. Aon's whitepaper found Eddy would have positively affected 58% of total water-loss claims incurred.
Sensors at risers, mains and high-risk fixtures catch events before they reach finished spaces, server rooms or tenant build-outs.
Downtime is the real cost in commercial. Supported after-hours response means a flooded floor does not become a closed building on Monday morning.
Tier 01
A base system with remote shut off valves, building network and sensors throughout the property.
Tier 02
Additional smart sensors within the suite placed next to at risk fixtures & appliances.
Tier 03
Protection during the course of construction to derisk construction sites and support better insurance.
How water fails in a distribution center is nothing like a hotel, a teaching lab or a trading floor. The network, the valves and the monitoring center are the same. The sensor plan, the escalation chain and the renewal evidence are tuned per asset. Pick yours.
Class A and B towers, tenant floors and the mechanical room, contained at the floor boundary before the tenant calls insurance.
Water crosses a demising wall overnight, so one leak becomes four tenant claims by the time the first store opens.
Process water, cooling towers and domestic mains on one network, isolated one line at a time instead of stopping the plant.
Guest fixtures, kitchens, laundries and pool decks covered, with a response chain that resolves the event before a guest ever hears about it.
Escalation written to clinical workflow, protecting patient care areas, imaging suites and the equipment underneath them.
Coverage that holds through breaks and weekends, when a heating pipe can run undetected for weeks with nobody on site.
White space, cooling loops and the domestic main, where water above the racks is measured in downtime and not drywall.
Also protected: Multi-familyInstitutionalLife sciences
$127,000
$145,000
56%
The mechanical room is the single most exposed zone in any commercial building. In the 2026 State of Water Risk Report, one in five monitored boilers recorded a leak and HVAC events average $127,000 per leak.
Most of the events that get to a finished floor start when nobody is on site. Eddy's monitoring center is staffed 24/7 and the response chain runs without waiting for a property manager to open the alert.
A flooded floor is a tenant relations problem before it becomes an insurance one. Eddy's response chain is built to contain incidents at the floor or tenant boundary, so the building keeps operating and ownership arrives at the conversation with documented mitigation.
Sequenced shutoff contains incidents at the floor or tenant boundary instead of dropping the building.
Operators call security and facilities per the runbook so a Friday-night event does not become a Monday-morning closure.
Every event closes with documented detection, response and outcome.
$98M
Eddy 2025 portfolio data
Underwriters credit prevention when it's documented per event. Eddy's reporting chain captures detection time, response time, shutoff confirmation and operator action for every event,. Aon's water-risk whitepaper independently validates the model.
Map your portfolioBuild your system
Two minutes of quick questions gets your building the right protection, previewed instantly.
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Water Risk Intelligence
Plug in your asset type, size and age. Get a risk score, the three drivers behind it and a brief you can hand to the board, the broker or the carrier.
Sample brief · your building
ElevatedThe worst losses in the report tracked response gap, not alert volume.
Source: State of Water Risk ‘26 report. Bands shown are a sample. Run yours to see your own.
Water leak detection with shutoff valves
Real-time data insights into water usage
Water consumption data
Highly trained monitoring center is always there
No WiFi needed
Eddy can interface with your Management system
With Eddy's growing installation network
Manage all products from a cloud platform
Coverage map
Three layers, one solution. Turn the building to see where sensors, meters and valves sit, then run a leak through the system, from the first drop to the monitoring center's response.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 14 close-ups in this building
Detect
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
6 close-ups · select one to zoom in
Point-of-leak
Flow-based
Eddy detects water through two layers running in parallel. Point-of-leak sensors sit where leaks happen: common areas and mechanical rooms (including elevator pits), inside suites at high-risk appliances, and behind walls at the risers that hide damage until cascade. Flow-based detection runs continuously at meters across the building, flagging continuous low flow, continuous use and extreme use against thresholds learned from your building's baseline.
Control
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
Detection without action is just an alert. Every sensor or meter event can trigger a valve, automatically on threshold or remotely from the dashboard. Eddy IQ is the all-in-one meter and valve for ¾"–1" lines. Eddy Link drives shutoff valves up to 18" for everything larger, provisioned and configured by Eddy.
Respond
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
Shutoff rules are set per building and per time of day. Some buildings run alert-only during working hours.
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
The system
Sensors cover risers, HVAC sources and active work zones before the walls close. Meters watch the domestic main and site water, and the monitoring center is on the line from day one.
3 layers and 15 close-ups in this building
Detect
Sensors go in before the walls close, and meters watch the main and the site water from day one.
9 close-ups · select one to zoom in
Point-of-leak
Flow-based
The best time to place a sensor behind a wall is before the wall closes. Eddy goes in during construction to install the same operational-grade detection your building will run on for the next decade: sensors at common areas and mechanical rooms, concealed sensors at risers and HVAC sources you'll never be able to retrofit this easily again, plus construction-specific coverage at active high-risk zones, ambient climate monitoring during temperature and humidity swings, and optional fire main flow monitoring for unintended sprinkler discharge.
Control
Valves close on the lines most likely to fail, and schedule mode shuts the main when the crew leaves.
5 close-ups · select one to zoom in
Automatic shutoff on the lines most likely to fail during construction: domestic main, temporary water supply, hydronic make-up. Schedule mode closes the valve when the trades leave and opens it when work resumes. A daily after-hours guardrail aimed at the 2 AM peak when most leaks happen and the site is empty.
Respond
The monitoring center is on the line from the first valve install and stays on through occupancy.
3 close-ups · select one to zoom in
Shutoff rules are set per project, per zone and per time of day.
Eddy's monitoring center is on the line from the first valve install. Every alert is confirmed by a trained operator and coordinated live with the superintendent, not left on voicemail. When the building reaches occupancy, the service continues with the same team. No handoff to figure out, no system to redeploy.
The platform
Smart meter and valve in one
Smart leak detection sensor
Valve controller and meter reader
Management platform
Compare
Detection method, response chain, network protocol and insurance reporting, side by side.
All comparisonsPeace of mind, on every floor: our specialists map your building's risk points and design coverage backed by a 24/7 monitoring center.
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