Eddy vs AlertLabs
Eddy vs AlertLabs: which leak detection system is right for your building?
AlertLabs delivers a platform that routes alerts and an installation story most operators love. Eddy adds the human response layer, the LoRaWAN backbone built for concrete towers and the documented incident chain that drives insurance outcomes.
Why choose Eddy over AlertLabs
Both systems detect leaks. The difference is what happens after the sensor fires.
A staffed monitoring center, not just a platform
Eddy's monitoring center is staffed 24/7 with live operators who support alerts, confirm shutoff and call your team until the incident is closed. AlertLabs routes alerts through the AlertAQ platform.
LoRaWAN built for concrete and steel
Eddy runs on long-range LoRaWAN at 915 MHz, engineered for the concrete cores and mechanical rooms where signals normally die. AlertLabs is cellular-first, a different architecture that connects each device over the cellular network rather than a building-wide low-power backbone.
Insurance-grade incident documentation
Every Eddy event closes with a Leak Incident Report capturing detection time, response actions and outcomes. Operators have used the documentation to drive premium savings of up to 20%, with deductible reductions of up to 80% documented at individual properties.
Dedicated project management and customer success
Every Eddy deployment ships with a project manager who owns commissioning, alert routing and shutoff verification, plus a Building Success Manager who stays with the property after go-live.
Coverage map
Where an alert becomes a response.
AlertLabs routes alerts through a platform. Eddy adds a 24/7 monitoring center whose operators support each alert, confirm the shutoff and call your team until the incident is closed. Run a leak to see each step.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
More about Respond
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
- Configurable automation rules per zone and time of day
- Trained operators on duty 24/7
- Escalation: automation → property manager → emergency contact, on your list
- Submetering and consumption data for billing, conservation and ESG reporting
Behind each close-up
- AUTOMATION: Configurable rules per zone & time-of-day · Eddy Dashboard
- LIVE OPERATORS: Trained humans, every event · Monitoring center
- ESCALATION: Per-contact-list escalation · Your team
- SUBMETERING: Per-unit billing & conservation reporting · Eddy IQ
Eddy vs AlertLabs: feature by feature
Detection, response, network and reporting all matter. Here is how the two systems compare on each.
24/7 monitoring center
Eddy
Live operators in a monitoring center support, confirm and escalate every alert until the incident is closed.
AlertLabs
Alerts route through the AlertAQ platform with notifications to designated contacts placed by an automated dialer, not a live human operator. No staffed in-house monitoring center.
Why it matters: A platform notification at 2 AM means nothing without action. Eddy puts a human on the line minutes after the alert to support response.
Network protocol
Eddy
LoRaWAN, long-range low-power wireless engineered for concrete cores, mechanical rooms and tall buildings.
AlertLabs
Cellular-first, marketed as needing no building WiFi or wired network. Coverage and cost scale per device on cellular.
Why it matters: Wireless that fails in mechanical rooms or behind elevator banks is wireless that misses incidents.
Sensor ecosystem
Eddy
Point-of-leak humidity, temperature and water-presence sensors, plus inline flow meters and remotely controlled shutoff valves on one network.
AlertLabs
Floodie sensors, Flowie flow sensors, Shuttie shutoff valve and Humie humidity sensor. Strong product breadth on proprietary wireless.
Why it matters: Both cover the basics. Eddy's advantage is the unified LoRaWAN backbone and the response chain on top.
Construction-to-operations coverage
Eddy
Same hardware protects the project from rough-in through occupancy and into operations. Construction tags carry forward without rip-and-replace.
AlertLabs
Operational deployments are the strength. Construction-phase use varies by deployment.
Why it matters: The leaks that hit hardest happen during fit-out and right after handover. Eddy covers both.
Insurance reporting
Eddy
Carrier-formatted uptime, incident and response-time reports. Documented outcomes on premium and deductible reductions.
AlertLabs
IBC 5-Star Award and documented savings claims. Carrier-formatted reporting depends on the integration.
Why it matters: Insurers want structured mitigation evidence at renewal, not raw data exports.
Project management and customer success
Eddy
Dedicated PM from kickoff through commissioning. Customer success specialist owns the property after go-live.
AlertLabs
Plug-and-play installation model. Less emphasis on dedicated PM and CS roles.
Why it matters: Programs that hold up at 200, 500 or 2,000 devices need a partner, not a self-serve account.
Enterprise portfolio reporting
Eddy
Single dashboard rolls up devices, incidents, response times and outcomes across the entire portfolio.
AlertLabs
AlertAQ platform handles property-level data. Enterprise-grade portfolio reporting is more limited.
Why it matters: Owners who run dozens of buildings need one source of truth, not a folder of separate logins.
Auto shutoff
Eddy
Eddy Valve closes automatically or on operator command, triggered by sensors, flow thresholds or a call from the monitoring center.
AlertLabs
Shuttie automatic shutoff valve with sensor-triggered close.
Why it matters: Both systems can stop the water. Eddy's edge is the operator support that follows.
Per-unit submetering and resident billing
Eddy
Eddy IQ M-Bus meters and unit smart sub-metering feed your submetering company by M-Bus or API for usage-based resident billing, sharing one network with point-of-leak detection, automatic shutoff and the 24/7 monitoring center.
AlertLabs
AI water-use monitoring built to cut the owner's own bills and boost NOI, with no native resident-billing, RUBS or per-unit utility-invoice feature.
Why it matters: Eddy gives multifamily operators one system for both protection and the metering feed a billing partner needs, where AlertLabs stops at usage monitoring for the owner.
Talk to a leak-detection advisor about your building
Not sure which system fits? The Eddy team will walk through the differences for your specific building type, construction stage and risk profile.
Talk to a leak-detection advisorGetting started is easy
Disconnected sensors, unmonitored alerts and platform-only response leave your building exposed. Eddy connects detection, response and reporting in one place.
Build your system
Tell us about your building and get a customized leak protection recommendation in minutes. See what your system may look like.
Build your systemTalk to our team
Walk through the differences with a specialist. We will map your building's risk points and tailor a recommendation to your property type, construction stage and insurance requirements.
Talk to a leak-detection advisorFAQ
How is Eddy's monitoring different from AlertAQ?
AlertAQ is a platform that routes alerts to designated contacts. Eddy operates a monitoring center staffed 24/7 with live operators trained on water incidents.
When an Eddy alert fires, your team is paged in seconds and the automatic shutoff fires. The operator joins minutes later, supports response per the building runbook and stays on the line until the property team confirms response. Documentation closes with a Leak Incident Report.
Why does LoRaWAN matter in a multifamily high-rise?
Concrete cores, steel decks and mechanical rooms create wireless dead zones. LoRaWAN at 915 MHz penetrates that environment with one gateway covering roughly two floors of a high-rise.
A cellular-first architecture takes a different approach, connecting each device over the cellular network rather than a building-wide low-power backbone, which is a different way to engineer coverage in tall concrete buildings.
Is AlertLabs a good fit for some buildings?
AlertLabs has earned a strong footprint in Canadian light commercial and multifamily, particularly in low-rise buildings where installation speed is the priority and LoRaWAN penetration is not a constraint.
Eddy is built for buildings where the monitoring chain, the network protocol and the insurance documentation matter as much as the sensor itself, especially high-rise multifamily, large commercial portfolios, construction-to-operations projects and institutional assets.
Does Eddy cover construction sites the way AlertLabs does?
Yes. Eddy installs at temporary risers during fit-out and follows the project through commissioning into operations. The same hardware and the same monitoring program cover both phases, with no rip-and-replace at handover.
Construction-to-operations conversion is a documented Eddy pattern, including projects like a 320-bed long-term care home (zero major incidents) and a 22-storey hospital tower (655 devices through its construction phase).
How does the insurance reporting actually work?
Eddy generates structured uptime, incident and response-time reports in formats carriers actually use at renewal. Operators have used the documentation to drive premium savings of up to 20%, with deductible reductions of up to 80% documented at individual properties.
AlertLabs has documented insurance savings and an IBC 5-Star Award. The format and depth of carrier-ready reporting depends on the deployment.
Can we mix Eddy and existing AlertLabs hardware?
In most cases the answer is to standardize on one platform. Eddy commonly replaces incumbent systems on portfolio renewal, often as part of an insurance review or capital project.
Eddy integrates with building management systems through a read-only API. The valves and meters Eddy Link runs are provisioned and configured by Eddy, so the building ends up on one program.
What does Eddy cost compared to AlertLabs?
AlertLabs and Eddy serve overlapping markets at different price points. Eddy bundles hardware, the in-house monitoring center, dedicated project management and insurance-grade reporting into a single managed-service relationship.
The right comparison is total cost of risk, not unit price. Talk to the Eddy team for a tailored quote against your portfolio.
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