Detect water leaks.Stop damage in seconds.
Trusted by owners, operators, builders and insurers across North America. Sensors, automatic water shutoff and a 24/7 monitoring center that protect every property and manage water consumption, run as one managed program.
$98M in damage prevented in one year. 200+ properties.
- Up to 80%Deductible reduction documented at individual properties.Verified client outcomes
- Up to 25%Premium reduction documented at individual properties.Verified client outcomes
- 565MGallons of water conserved in one year.State of Water Risk '26 report
Coverage map
How Eddy works in your building.
Three layers, one solution. Turn the building to see where sensors, meters and valves sit, then run a leak through the system, from the first drop to the monitoring center's response.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
More about Detect
Eddy detects water through two layers running in parallel. Point-of-leak sensors sit where leaks happen: common areas and mechanical rooms (including elevator pits), inside suites at high-risk appliances, and behind walls at the risers that hide damage until cascade. Flow-based detection runs continuously at meters across the building, flagging continuous low flow, continuous use and extreme use against thresholds learned from your building's baseline.
- 3-in-1 sensors detect water, temperature and humidity
- Three flow thresholds, learned per building, not generic defaults
- Sensors are permitted near sprinkler infrastructure; valves are not
Where each device sits
- COMMON: Common & mechanical areas (incl. elevator pits) · Eddy H2O
- AMENITY: Pool, gym, spa decks · Eddy H2O
- IN-SUITE: Out-of-wall at laundry, kitchen, baths · Eddy H2O
- RISERS: In-wall domestic risers (concealed) · Eddy H2O
- HVAC + FAN COILS: Concealed HVAC sources · Eddy H2O
- SUITE METERING: Per-unit submetering + leak detection (LEED-eligible) · Eddy IQ
- BUILDING USAGE: Main consumption monitoring · Eddy Link
- H&C MAKE-UP: Closed-loop heating/cooling · Eddy IQ
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
More about Control
Detection without action is just an alert. Every sensor or meter event can trigger a valve, automatically on threshold or remotely from the dashboard. Eddy IQ is the all-in-one meter and valve for ¾"–1" lines. Eddy Link drives third-party shutoff valves up to 18" for everything larger.
- Eddy IQ at ¾"–1": combined meter + valve in one unit
- Eddy Link + 3rd-party valves at mains, zones, risers, hydronics (up to 18")
- Fire mains and sprinkler systems excluded by design for life safety
Where each device sits
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
More about Respond
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
- Configurable automation rules per zone and time of day
- Trained operators on duty 24/7
- Escalation: automation → property manager → emergency contact, on your list
- Submetering and consumption data for billing, conservation and ESG reporting
Behind each close-up
- AUTOMATION: Configurable rules per zone & time-of-day · Eddy Dashboard
- LIVE OPERATORS: Trained humans, every event · Monitoring center
- ESCALATION: Per-contact-list escalation · Your team
- SUBMETERING: Per-unit billing & conservation reporting · Eddy IQ
The system
Eddy goes in while the building goes up.
Sensors cover risers, HVAC sources and active work zones before the walls close. Meters watch the domestic main and site water, and the monitoring center is on the line from day one.
3 layers and 15 close-ups in this building
Detect
Build the detection layer into the building itself.
Sensors go in before the walls close, and meters watch the main and the site water from day one.
9 close-ups · select one to zoom in
Point-of-leak
Flow-based
More about Detect
The best time to place a sensor behind a wall is before the wall closes. Eddy goes in during construction to install the same operational-grade detection your building will run on for the next decade: sensors at common areas and mechanical rooms, concealed sensors at risers and HVAC sources you'll never be able to retrofit this easily again, plus construction-specific coverage at active high-risk zones, ambient climate monitoring during temperature and humidity swings, and optional fire main flow monitoring for unintended sprinkler discharge.
- Same 3-bucket sensor placement as operational buildings (common · in-suite · concealed)
- Riser and HVAC sensors placed pre-drywall, no later retrofit needed
- Construction-only overlays: high-risk zone sensors, climate anomalies, fire main flow monitoring
Where each device sits
- COMMON & MECHANICAL: Mech rooms, lobbies, elevator pits · Eddy H2O
- RISERS: Placed before walls close · Eddy H2O
- HVAC + FAN COILS: Concealed HVAC sources · Eddy H2O
- HIGH-RISK ZONES: Construction-active areas (Advanced tier +) · Eddy H2O
- CLIMATE: Humidity & temperature anomalies · Eddy H2O
- DOMESTIC MAIN: Building usage from Day 1 · Eddy Link
- SITE WATER: Temporary construction water (Eddy IQ) · Eddy IQ
- H&C MAKE-UP: Closed-loop heating/cooling · Eddy IQ
- FIRE MAIN FLOW: Unintended sprinkler discharge detection (meter only, no valve) · Eddy Link
Control
Stop the cascade before the crew gets the call.
Valves close on the lines most likely to fail, and schedule mode shuts the main when the crew leaves.
5 close-ups · select one to zoom in
More about Control
Automatic shutoff on the lines most likely to fail during construction: domestic main, temporary water supply, hydronic make-up. Schedule mode closes the valve when the trades leave and opens it when work resumes. A daily after-hours guardrail aimed at the 2 AM peak when most leaks happen and the site is empty.
- Eddy Link + 3rd-party valve on the domestic main (sized to pipe)
- Eddy IQ on ¾"–1" lines (temp construction water and H&C make-up)
- Domestic zone valves added at the Unlimited tier
- Fire mains excluded by design (monitoring permitted, see DETECT pillar)
Where each device sits
Respond
Day 1 of the project, Day 1 of the service.
The monitoring center is on the line from the first valve install and stays on through occupancy.
3 close-ups · select one to zoom in
What happens in a leak, step by step
- A fitting lets go on a charged riser, several floors up.
- Eddy H2O on the slab detects water, and the meter on the domestic main sees the flow jump.
- The alert reaches the site team and the 24/7 monitoring center at the same time.
- The domestic main closes on the project's shutoff rule.
- An operator coordinates live with the superintendent until the crew has eyes on it.
Shutoff rules are set per project, per zone and per time of day.
More about Respond
Eddy's monitoring center is on the line from the first valve install. Every alert is confirmed by a trained operator and coordinated live with the superintendent, not left on voicemail. When the building reaches occupancy, the service continues with the same team. No handoff to figure out, no system to redeploy.
- Operators coordinate live with on-site superintendent
- Same monitoring center carries through to occupancy
Behind each close-up
- AUTOMATION: Per-zone, per-time-of-day rules · Eddy Dashboard
- LIVE OPERATORS: Trained humans on every event · Monitoring center
- HANDOFF TO OCCUPANCY: Service continues, no rebuild · Monitoring center
Proof from real buildings.
Documented outcomes from properties on the Eddy monitoring program.
From construction phase into permanent operations.
Eddy deployed during construction at Luskin Conference Center, Weyburn Housing and the CHS Medical Facility, then continued through operations. Roof-drain monitoring at CHS helped UCLA defer a major roof replacement until funding was available.
Read case study
$8.3M in damage prevented in one year.
Forty-seven anomalies investigated and thirty-nine confirmed leaks contained on PCL's monitored network. Eddy is now budgeted from the proposal stage on every PCL project.
Read case study
Deductible cut from $250K to $50K in under one year.
FirstService Residential retrofitted Eddy across HVAC, risers, fixtures and common areas. Four leak events mitigated annually with $11K in estimated annual savings.
Read case study
25% premium reduction with no change to deductible.
Comprehensive retrofit across HVAC, risers, sinks, toilets and common areas. Fourteen events mitigated annually with $41K in estimated operational savings.
Read case study
Fifteen leaks resolved with zero suite displacements.
Both Four Seasons Residences towers ran fifteen confirmed leak incidents through the Eddy monitoring program with two-to-seven minute response times. Zero major incidents, zero suite displacements.
Read case study
After-hours response without closing floors to tenants.
Tenant-aware shutoff sequences let a single riser go down without closing floors. Operations gets the alert before the tenant does.
Read case studyA team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Built for the buildings we know best.
Eddy isn't a generic sensor system retrofitted onto your asset. We've earned our depth in each vertical, with named clients and hard-won risk insights.
Multi-familyEddy has been inside multi-family stacks since 2014. Domestic risers, in-suite HVAC, suite plumbing, elevator pits, common areas. The system goes in on the building's existing risers and ships with documentation the broker can put in front of the underwriter.
Observed in the field. In multi-family, the loss starts in-suite as often as at the riser. We instrument both layers because either one can take the unit below offline.
Recent Multi-family clients
- AMLI Residential
- The Durst Organization
- FirstService Residential
- LCOR
- Akelius
- Tridel
Frequently asked
The questions buyers actually ask.
Install, integration, insurance impact, cost. The short answers are below.
Eddy Solutions is a managed water leak detection solution provider serving Constructors, Commercial Asset Managers, Property Managers, Hospitals, Hotels and Conference Centers, Data Centers, and Multi-Family Residential buildings across North America. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center, and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated, and documented.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
Eddy is built to fit the building, not to sell one box.
The program scales to what the building actually needs. That can mean more sensors at high-risk fixtures and in-suite sources, or more control of the water lines themselves with smart metering and automatic shutoff at the main, the risers and individual zones. Detection, control, a 24/7 monitoring center and insurance-grade reporting run as one managed program from one vendor. Because Eddy supplies its own sensors, meters and valves on a single network, coverage can start small and expand later without replacing what is already in place.
Multi-family condo and rental towers, Class A and B office, hospitality, healthcare, education, data centers and active construction sites. Anywhere a water event would mean displaced residents, business interruption or an insurance claim.
Eddy fits buildings with an operating team and monitored response, not single-family homes.
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property, please reach out directly to sghanbarian@eddysolutions.com.
Yes. The Eddy Dashboard can include a custom API for alert routing, event history, and incident reports, allowing integration with your existing technology stack. Common BMS protocols are supported, and submeter data flows on the same network. Property management integrations route alerts to the right person without rebuilding your operations stack.
This depends on the deployment. For simple sensor deployments, installation can take as little as a few days and does not require any mechanical or electrical trades. For new construction and larger projects, we work with the mechanical engineers to include leak detection in the scope and provide technology in phases based on requirements and budget.
Our first step is setting up an exploratory call with the relevant stakeholders, either Asset Owner, Property Manager, Project Manager, or Engineering Group, to understand the problem you are looking to solve. Proposals are generated by our technical team and provided in 7 days or less.
For new construction, there are programs that are entirely upfront with no ongoing monitoring to align with the project timeline. In an operating environment, there is an ongoing monitoring charge to cover the costs of the dedicated network, 24/7 call center, and data storage and delivery.