State of Water Risk '26Read the report

Detect water leaks.Stop damage in seconds.

Trusted by owners, operators, builders and insurers across North America. Sensors, automatic water shutoff and a 24/7 monitoring center that protect every property and manage water consumption, run as one managed program.

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150,000+ devices across North America
PCL ConstructionJames G. Davis ConstructionLayton ConstructionPepper ConstructionMossDellbrook | JKSCranshaw ConstructionPress BuildersCBG Building CompanyTridelFitzroviaLCOROrr PartnersThe Daniels CorporationGreenpark GroupAkeliusAMLI ResidentialCain InternationalBGOFirstService ResidentialThe Ritz-CarltonFour SeasonsUCLAAIGZurichAXA XLAonHUB InternationalMarshNFPAmerican GlobalTRU TechnicalRisk UnderwritersRokstonePCL ConstructionJames G. Davis ConstructionLayton ConstructionPepper ConstructionMossDellbrook | JKSCranshaw ConstructionPress BuildersCBG Building CompanyTridelFitzroviaLCOROrr PartnersThe Daniels CorporationGreenpark GroupAkeliusAMLI ResidentialCain InternationalBGOFirstService ResidentialThe Ritz-CarltonFour SeasonsUCLAAIGZurichAXA XLAonHUB InternationalMarshNFPAmerican GlobalTRU TechnicalRisk UnderwritersRokstone

$98M in damage prevented in one year. 200+ properties.

$98MEstimated property damage prevented in one year. Every event logged, escalated and resolved by the Eddy monitoring center.State of Water Risk '26 report
  • Up to 80%Deductible reduction documented at individual properties.Verified client outcomes
  • Up to 25%Premium reduction documented at individual properties.Verified client outcomes
  • 565MGallons of water conserved in one year.State of Water Risk '26 report

Trusted by insurance carriers and brokers

  • AIG
  • Zurich
  • AXA XL
  • Aon
  • HUB International
  • Marsh
  • NFP
  • American Global
  • TRU TechnicalRisk Underwriters
  • Rokstone

Read the Aon study on Eddy effectiveness

Coverage map

How Eddy works in your building.

Three layers, one solution. Turn the building to see where sensors, meters and valves sit, then run a leak through the system, from the first drop to the monitoring center's response.

Cutaway model of an occupied mid-rise showing Eddy sensors in the suites and risers, meters and shutoff valves in the basement mechanical room, and the rooftop gateway linked through Eddy's cloud to the 24/7 monitoring centerCutaway model of an occupied mid-rise showing Eddy sensors in the suites and risers, meters and shutoff valves in the basement mechanical room, and the rooftop gateway linked through Eddy's cloud to the 24/7 monitoring center

Occupied building · Business hours

Drag to turn the building. Select a label, or run a leak through the system.

Interactive 3D section of an occupied mid-rise, from the domestic main in the basement to the suites, risers and rooftop mechanical. It shows where Eddy places its sensors, smart meters, shutoff valves and LoRaWAN gateway, and how alerts travel through Eddy's cloud to the 24/7 monitoring center.

The system

Detect, control and respond, in one managed program.

Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.

3 layers and 16 close-ups in this building

Detect

Two ways to find a leak before it finds a unit.

Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.

8 close-ups · select one to zoom in

Point-of-leak

Flow-based

More about Detect

Eddy detects water through two layers running in parallel. Point-of-leak sensors sit where leaks happen: common areas and mechanical rooms (including elevator pits), inside suites at high-risk appliances, and behind walls at the risers that hide damage until cascade. Flow-based detection runs continuously at meters across the building, flagging continuous low flow, continuous use and extreme use against thresholds learned from your building's baseline.

  • 3-in-1 sensors detect water, temperature and humidity
  • Three flow thresholds, learned per building, not generic defaults
  • Sensors are permitted near sprinkler infrastructure; valves are not

Where each device sits

  • COMMON: Common & mechanical areas (incl. elevator pits) · Eddy H2O
  • AMENITY: Pool, gym, spa decks · Eddy H2O
  • IN-SUITE: Out-of-wall at laundry, kitchen, baths · Eddy H2O
  • RISERS: In-wall domestic risers (concealed) · Eddy H2O
  • HVAC + FAN COILS: Concealed HVAC sources · Eddy H2O
  • SUITE METERING: Per-unit submetering + leak detection (LEED-eligible) · Eddy IQ
  • BUILDING USAGE: Main consumption monitoring · Eddy Link
  • H&C MAKE-UP: Closed-loop heating/cooling · Eddy IQ

Control

Valves that close the water before it closes the unit.

Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.

4 close-ups · select one to zoom in

More about Control

Detection without action is just an alert. Every sensor or meter event can trigger a valve, automatically on threshold or remotely from the dashboard. Eddy IQ is the all-in-one meter and valve for ¾"–1" lines. Eddy Link drives shutoff valves up to 18" for everything larger, provisioned and configured by Eddy.

  • Eddy IQ at ¾"–1": combined meter + valve in one unit
  • Eddy Link + motorized valves at mains, zones, risers, hydronics (up to 18")
  • Fire mains and sprinkler systems excluded by design for life safety

Where each device sits

  • MAIN VALVE: Building point-of-entry shutoff · Eddy Link
  • ZONE VALVES: Riser and zone isolation · Eddy Link
  • HVAC SHUTOFF: Heating/cooling closed-loop · Eddy Link
  • SUITE VALVE: Per-suite shutoff (Smart Metering add-on) · Eddy IQ

Respond

A live monitoring center that closes the loop.

Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.

4 close-ups · select one to zoom in

What happens in a leak, step by step
  1. A washing machine supply hose bursts in a suite upstairs.
  2. Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
  3. The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
  4. A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
  5. An operator confirms the alert and calls your on-site team through the escalation protocol.

Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.

More about Respond

Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.

  • Configurable automation rules per zone and time of day
  • Trained operators on duty 24/7
  • Escalation: automation → property manager → emergency contact, on your list
  • Submetering and consumption data for billing, conservation and ESG reporting

Behind each close-up

  • AUTOMATION: Configurable rules per zone & time-of-day · Eddy Dashboard
  • LIVE OPERATORS: Trained humans, every event · Monitoring center
  • ESCALATION: Per-contact-list escalation · Your team
  • SUBMETERING: Per-unit billing & conservation reporting · Eddy IQ

The system

Eddy goes in while the building goes up.

Sensors cover risers, HVAC sources and active work zones before the walls close. Meters watch the domestic main and site water, and the monitoring center is on the line from day one.

3 layers and 15 close-ups in this building

Detect

Build the detection layer into the building itself.

Sensors go in before the walls close, and meters watch the main and the site water from day one.

9 close-ups · select one to zoom in

Point-of-leak

Flow-based

More about Detect

The best time to place a sensor behind a wall is before the wall closes. Eddy goes in during construction to install the same operational-grade detection your building will run on for the next decade: sensors at common areas and mechanical rooms, concealed sensors at risers and HVAC sources you'll never be able to retrofit this easily again, plus construction-specific coverage at active high-risk zones, ambient climate monitoring during temperature and humidity swings, and optional fire main flow monitoring for unintended sprinkler discharge.

  • Same 3-bucket sensor placement as operational buildings (common · in-suite · concealed)
  • Riser and HVAC sensors placed pre-drywall, no later retrofit needed
  • Construction-only overlays: high-risk zone sensors, climate anomalies, fire main flow monitoring

Where each device sits

  • COMMON & MECHANICAL: Mech rooms, lobbies, elevator pits · Eddy H2O
  • RISERS: Placed before walls close · Eddy H2O
  • HVAC + FAN COILS: Concealed HVAC sources · Eddy H2O
  • HIGH-RISK ZONES: Construction-active areas (Advanced tier +) · Eddy H2O
  • CLIMATE: Humidity & temperature anomalies · Eddy H2O
  • DOMESTIC MAIN: Building usage from Day 1 · Eddy Link
  • SITE WATER: Temporary construction water (Eddy IQ) · Eddy IQ
  • H&C MAKE-UP: Closed-loop heating/cooling · Eddy IQ
  • FIRE MAIN FLOW: Unintended sprinkler discharge detection (meter only, no valve) · Eddy Link

Control

Stop the cascade before the crew gets the call.

Valves close on the lines most likely to fail, and schedule mode shuts the main when the crew leaves.

5 close-ups · select one to zoom in

More about Control

Automatic shutoff on the lines most likely to fail during construction: domestic main, temporary water supply, hydronic make-up. Schedule mode closes the valve when the trades leave and opens it when work resumes. A daily after-hours guardrail aimed at the 2 AM peak when most leaks happen and the site is empty.

  • Eddy Link + motorized valve on the domestic main (sized to pipe)
  • Eddy IQ on ¾"–1" lines (temp construction water and H&C make-up)
  • Domestic zone valves added at the Unlimited tier
  • Fire mains excluded by design (monitoring permitted, see DETECT pillar)

Where each device sits

  • MAIN SHUTOFF: Domestic main · Eddy Link
  • SITE WATER: Temporary construction water · Eddy IQ
  • H&C MAKE-UP: Heating/cooling closed-loop · Eddy IQ
  • ZONE VALVES: Domestic zones (Unlimited tier) · Eddy Link
  • SCHEDULE MODE: Automatic after-hours close · Eddy Link

Respond

Day 1 of the project, Day 1 of the service.

The monitoring center is on the line from the first valve install and stays on through occupancy.

3 close-ups · select one to zoom in

What happens in a leak, step by step
  1. A fitting lets go on a charged riser, several floors up.
  2. Eddy H2O on the slab detects water, and the meter on the domestic main sees the flow jump.
  3. The alert reaches the site team and the 24/7 monitoring center at the same time.
  4. The domestic main closes on the project's shutoff rule.
  5. An operator coordinates live with the superintendent until the crew has eyes on it.

Shutoff rules are set per project, per zone and per time of day.

More about Respond

Eddy's monitoring center is on the line from the first valve install. Every alert is confirmed by a trained operator and coordinated live with the superintendent, not left on voicemail. When the building reaches occupancy, the service continues with the same team. No handoff to figure out, no system to redeploy.

  • Operators coordinate live with on-site superintendent
  • Same monitoring center carries through to occupancy

Behind each close-up

Case studies

Proof from real buildings.

Documented outcomes from properties on the Eddy monitoring program.

  • UCLA, Institutional
    Institutional
    Three campuses · construction through operationsUCLA

    From construction phase into permanent operations.

    0Major incidents across deployment

    Eddy deployed during construction at Luskin Conference Center, Weyburn Housing and the CHS Medical Facility, then continued through operations. Roof-drain monitoring at CHS helped UCLA defer a major roof replacement until funding was available.

  • PCL Construction, Course of construction
    Course of construction
    11 active projects · Canada and USPCL Construction

    $8.3M in damage prevented in one year.

    $8.3MDamage prevented · 11 projects

    Forty-seven anomalies investigated and thirty-nine confirmed leaks contained on PCL's monitored network. Eddy is now budgeted from the proposal stage on every PCL project.

  • Multi-family condominium, Multi-family
    Multi-family
    Vancouver · 11 storeys, 119 unitsMulti-family condominium

    Deductible cut from $250K to $50K in under one year.

    −80%Insurance deductible reduction

    FirstService Residential retrofitted Eddy across HVAC, risers, fixtures and common areas. Four leak events mitigated annually with $11K in estimated annual savings.

  • Multi-family condominium community, Multi-family
    Multi-family
    Vancouver · 4 buildings, 121 unitsMulti-family condominium community

    25% premium reduction with no change to deductible.

    −25%Insurance premium reduction

    Comprehensive retrofit across HVAC, risers, sinks, toilets and common areas. Fourteen events mitigated annually with $41K in estimated operational savings.

  • Four Seasons Residences, Hospitality
    Hospitality
    Two residential towersFour Seasons Residences

    Fifteen leaks resolved with zero suite displacements.

    $450K+Estimated water damage prevented

    Both Four Seasons Residences towers ran fifteen confirmed leak incidents through the Eddy monitoring program with two-to-seven minute response times. Zero major incidents, zero suite displacements.

  • Class A office operator, Commercial
    Commercial
    Class A office portfolioClass A office operator

    After-hours response without closing floors to tenants.

    24/7Supported response, every hour

    Tenant-aware shutoff sequences let a single riser go down without closing floors. Operations gets the alert before the tenant does.

A team behind every alert

A 3 a.m. alert is one chime. Nobody is awake to hear it.

Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.

Tuned by real events

Built over a decade in operating buildings.

Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.

Built for the building

Sized to how the water system behaves.

Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.

Detect, contain, document

Every event leads to a closed incident.

Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.

See how Eddy worksWhy owners choose Eddy
Expertise by asset class

Built for the buildings we know best.

Eddy isn't a generic sensor system retrofitted onto your asset. We've earned our depth in each vertical, with named clients and hard-won risk insights.

Multi-family asset photographyMulti-family

Eddy has been inside multi-family stacks since 2014. Domestic risers, in-suite HVAC, suite plumbing, elevator pits, common areas. The system goes in on the building's existing risers and ships with documentation the broker can put in front of the underwriter.

Observed in the field. In multi-family, the loss starts in-suite as often as at the riser. We instrument both layers because either one can take the unit below offline.

Recent Multi-family clients

  • AMLI Residential
  • The Durst Organization
  • FirstService Residential
  • LCOR
  • Akelius
  • Tridel
See Multi-family solutionRead case studies

Frequently asked

The questions buyers actually ask.

Install, integration, insurance impact, cost. The short answers are below.

  • Who is Eddy Solutions?

    Eddy Solutions is a managed water leak detection solution provider serving Constructors, Commercial Asset Managers, Property Managers, Hospitals, Hotels and Conference Centers, Data Centers, and Multi-Family Residential buildings across North America. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center, and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated, and documented.

    Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.

  • Why is Eddy the best leak detection system?

    Eddy is built to fit the building, not to sell one box.

    The program scales to what the building actually needs. That can mean more sensors at high-risk fixtures and in-suite sources, or more control of the water lines themselves with smart metering and automatic shutoff at the main, the risers and individual zones. Detection, control, a 24/7 monitoring center and insurance-grade reporting run as one managed program from one vendor. Because Eddy supplies its own sensors, meters and valves on a single network, coverage can start small and expand later without replacing what is already in place.

  • What are the best use cases for Eddy?

    Multi-family condo and rental towers, Class A and B office, hospitality, healthcare, education, data centers and active construction sites. Anywhere a water event would mean displaced residents, business interruption or an insurance claim.

    Eddy fits buildings with an operating team and monitored response, not single-family homes.

  • Will this actually move our insurance numbers?

    Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property, please reach out directly to sghanbarian@eddysolutions.com.

  • Do you integrate with our BMS, submeter, Yardi or MRI stack?

    Yes. The Eddy Dashboard can include a custom API for alert routing, event history, and incident reports, allowing integration with your existing technology stack. Common BMS protocols are supported, and submeter data flows on the same network. Property management integrations route alerts to the right person without rebuilding your operations stack.

  • How long does install take, and how disruptive is it?

    This depends on the deployment. For simple sensor deployments, installation can take as little as a few days and does not require any mechanical or electrical trades. For new construction and larger projects, we work with the mechanical engineers to include leak detection in the scope and provide technology in phases based on requirements and budget.

  • What does this cost, and what is the contract?

    Our first step is setting up an exploratory call with the relevant stakeholders, either Asset Owner, Property Manager, Project Manager, or Engineering Group, to understand the problem you are looking to solve. Proposals are generated by our technical team and provided in 7 days or less.

    For new construction, there are programs that are entirely upfront with no ongoing monitoring to align with the project timeline. In an operating environment, there is an ongoing monitoring charge to cover the costs of the dedicated network, 24/7 call center, and data storage and delivery.

After the alert

Catch every leak while it is still small.

Six real leaks from one summer. Each one caught by a sensor, worked by Eddy’s 24/7 Monitoring Center within minutes and closed with a record.

The events and calls are real. Names and locations are hidden on purpose to protect privacy.Real events and calls. Names and places hidden on purpose.

Next city

Cover every city with one Monitoring Center.

After the alert

Know first. Act fast. Keep the record.

Sensors in the right places, a 24/7 Monitoring Center that calls your team within minutes and a record for the file every time.

Talk to a leak-detection advisor

Six real events after the alert

  1. Keep a morning overflow to one bathroom.

    Condo suite, main bathroom. Sensor alert at 7:11 AM, worked by Eddy’s 24/7 Monitoring Center.

    Alert
    A sensor at the bathroom sink gets wet.
    Problem
    A backed-up toilet, water across the floor, the suite below at risk.
    Resolution
    Contained, floor mopped, fans running. Eddy kept monitoring at the building’s request.
    Source
    Backed-up toilet, overflow onto the floor
    Extent
    Floor wet and mopped, fans running, floor damage reported
    Other areas
    Suite below under inspection
    Management aware
    Superintendent attended the suite
    The fix
    Superintendent managing, no plumber yet
    The sensor
    To be verified, concierge told to wipe the sensor and the area
    On scene
    Concierge, superintendent
    Status
    Contained. Monitoring continued at the building’s request

  2. Find a leak in a room nobody visits.

    Mechanical penthouse, boiler room. Sensor alert at 8:50 AM, worked by Eddy’s 24/7 Monitoring Center.

    Alert
    A sensor in the boiler room gets wet.
    Problem
    A small leak near the boilers, a puddle of water.
    Resolution
    Concierge and maintenance already on it. Closed on the same call, sensor to be dried and inspected.
    Source
    Small leak near the boilers, exact source not determined on the call
    Extent
    Puddle of water
    Other areas
    None
    Management aware
    Maintenance and building management on scene
    The fix
    Maintenance already working on it
    The sensor
    To be dried and inspected for physical damage
    On scene
    Concierge, maintenance team, building management
    Status
    Closed at the building’s request

  3. Get a burst pipe sorted the same day.

    Condo suite, laundry room. Sensor alert at 10:12 AM, worked by Eddy’s 24/7 Monitoring Center.

    Alert
    A sensor behind the washing machine gets wet.
    Problem
    A supply pipe let go. Flowing, not dripping.
    Resolution
    Builder on site, leak sorted the same day. The operator lined up a follow-up call.
    Source
    Washing machine supply pipes
    Extent
    Flowing
    Other areas
    Laundry room
    Management aware
    Yes, building management and the builder
    The fix
    Expected the same day, builder on site
    The sensor
    Still active, still wet
    On scene
    Security desk, builder
    Status
    Sorted the same day, follow-up call set

  4. Limit a flood to one ceiling.

    Condo suite, main bathroom. Sensor alert at 10:40 AM, worked by Eddy’s 24/7 Monitoring Center.

    Alert
    A sensor on the bathroom pipes gets wet.
    Problem
    A resident’s bidet flooding the bathroom and coming through the ceiling below.
    Resolution
    Leak stopped, bidet condemned, resident told to remove it. The water reached one other area, the ceiling below.
    Source
    Resident-installed bidet
    Extent
    Flood, now under control
    Other areas
    Ceiling of the suite below
    Management aware
    Yes, superintendent and resident services
    The fix
    Leak stopped, bidet condemned, resident told to remove it
    The sensor
    Removed while the pipes dry, to be reinstalled
    On scene
    Front desk supervisor, superintendent, resident services
    Status
    Closed

  5. Fix a drip before it becomes a puddle.

    Office tower, floor kitchen. Sensor alert at 1:27 PM, worked by Eddy’s 24/7 Monitoring Center.

    Alert
    A sensor under the kitchen sink gets wet.
    Problem
    A faucet supply line dripping under the sink.
    Resolution
    Line isolated, plumber called while it was still a drip.
    Source
    Faucet supply line under the kitchen sink
    Extent
    Dripping
    Other areas
    None
    Management aware
    Yes, building security and operations
    The fix
    Isolated, plumber called
    The sensor
    Dried, alert went inactive
    On scene
    Building security
    Status
    Closed

  6. Shut a leak down at night and deal with it in the morning.

    Condo suite, kitchen. Sensor alert at 7:17 PM, worked by Eddy’s 24/7 Monitoring Center.

    Alert
    A sensor under the dishwasher gets wet.
    Problem
    A dishwasher line leaking under the cabinet after hours, no maintenance until morning.
    Resolution
    Valves shut the same evening, calls held overnight as the building asked, sensor kept live.
    Source
    Under the kitchen cabinet, dishwasher line
    Extent
    Not confirmed, sensor out of reach
    Other areas
    None reported
    Management aware
    Yes, maintenance via Teams and the property manager
    The fix
    Manual valves shut off that evening, maintenance 9:00 to 10:30 the next morning
    The sensor
    Live until dry, to be dried and inspected in the morning
    On scene
    Concierge
    Status
    Closed. Escalation held until 11 AM, sensor live

Get your property protected.

Peace of mind, on every floor: our specialists map your building's risk points and design coverage backed by a 24/7 monitoring center.

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