Case studies
Real outcomes from buildings Eddy protects.
Multi-family
An 11-storey condominium cut its insurance deductible by 80% in under a year.
Vancouver, BC
An 11-storey, 119-unit concrete condominium in Vancouver's Olympic Village retrofitted Eddy across HVAC, risers, fixtures and common areas. The deductible dropped from $250,000 to $50,000 inside the first year.
- Property manager
- Asset owner
- Risk manager
Multi-family
A four-building condominium community saw a 25% premium reduction with no change to deductible.
Vancouver, BC
A 121-unit Vancouver complex spread across four buildings retrofitted zone monitoring, remote shutoff and a full-building wireless network. The result: $41K in estimated annual savings and 14 leaks mitigated each year.
- Property manager
- Asset owner
- Risk manager
Multi-family
Four Seasons Residences: zero major incidents across two towers.
Two residential towers
Two luxury residential towers integrated Eddy's wireless leak protection with the Four Seasons concierge desk. Average response time runs 2 to 7 minutes. Suite displacements: zero. Estimated water damage savings exceed $450,000.
- Property manager
- Facility operator
Multi-family
A badly installed fixture could have leaked for months. It was isolated the same day.
Montreal, Quebec
A resident-added fixture was not seated properly and began a slow leak under a bathroom sink, with no one to report it. Eddy detected the water near the sink, the source was identified as an installation defect, and the leak was isolated the same day with no spread.
- Property manager
- Asset owner
- Facility operator
Multi-family
A burst pipe, stopped the same second it started
Calgary, Alberta
A booster pipe failed on the third floor and dumped water with no one there to see it. Eddy detected the extreme flow and shut the water off automatically, confining a burst pipe to a small area before it reached a single suite.
- Property manager
- Asset owner
- Risk manager
Multi-family
A drip behind drywall on an upper floor. Caught in seconds, sealed before it migrated.
Vancouver, British Columbia
A concealed leak behind a fan coil on an upper floor looked like nothing from the room. A wireless sensor inside the wall cavity caught the moisture in seconds, and the superintendent sealed it before water could accumulate or migrate to other floors.
- Property manager
- Facility operator
- Asset owner
Multi-family
A fan coil failed in an empty suite. The line was isolated before anyone set foot inside.
Ottawa, Ontario
A failing fan coil pulled abnormal make-up water through the heating and cooling loop in an unoccupied suite. Eddy detected the abnormal flow, the affected line was isolated remotely before prolonged loss, and a plumber completed the repair.
- Facility operator
- Property manager
- Asset owner
Multi-family
A leak near the boiler tanks. Contained before it spread an inch.
Mississauga, Ontario
A flow-switch leak near the boiler tanks in a mechanical penthouse threatened the systems the whole building depends on. Eddy detected the water early, the leak was traced and contained quickly, and critical systems stayed online.
- Facility operator
- Property manager
- Asset owner
Multi-family
A pressure-relief valve failed at 12:18 AM. The building never knew the difference.
Toronto, Ontario
A boiler-room pressure-relief valve failed in the middle of the night, with no one in the building to see it. Eddy detected the leak at 12:18 AM, reached the concierge within minutes, and the failed valve was isolated before water reached any occupied space.
- Property manager
- Facility operator
- Asset owner
Multi-family
A slow drip the eye could never catch. Smart metering saw it anyway.
Vancouver, British Columbia
A minor leak on a closed-loop cooling system showed up as continuous low flow on the make-up line, with nothing to see or hear. Eddy's smart metering flagged the abnormal pattern off-hours, and the superintendent isolated the chiller-room leak before it grew into a mechanical event.
- Facility operator
- Property manager
- Asset owner
Multi-family
Two washing-machine events in one week. Both shut off automatically.
Toronto, Ontario
In a purpose-built rental tower protected from day one, two separate washing-machine events were intercepted in a single week. Each time the suite's water valves shut off automatically the moment the sensor triggered, containing both events to single suites.
- Property manager
- Asset owner
- Facility operator
Multi-family
Water under a dishwasher at 1:15 PM. It never left the suite.
Hamilton, Ontario
A dishwasher leak in a newly delivered community could have sent water down through several floors. A unit-level sensor caught it at the source, building staff confirmed it within minutes, and the event stayed inside the single suite.
- Property manager
- Asset owner
- Facility operator