Add water protection to a building already in service.
Eddy retrofits into occupied buildings without rip-and-replace. Sensors install in under a minute. The Eddy Link controller drives shutoff valves up to 18 inches and reads water meters, all provisioned and configured by Eddy. LoRaWAN reaches mechanical rooms and concrete cores where Wi-Fi never did.
Retrofit, not replace
Non-intrusive install
Eddy H2O sensors install in under a minute. No drilling, no plumbing change, no resident disruption.
Shutoff on the larger lines
Eddy Link drives shutoff valves up to 18 inches and reads water meters, all provisioned and configured by Eddy.
LoRaWAN backbone
Long-range wireless penetrates concrete cores, mechanical rooms and elevator shafts where existing Wi-Fi can’t reach.
One dashboard, day one
The Eddy Dashboard rolls up the new system from the moment it goes live, with no second platform to learn.
Coverage that scales with the building, not the project
Most retrofits start at the highest-risk zones (mechanical rooms, PRVs, riser stacks) and expand to in-suite coverage as the program proves itself. Eddy’s modular hardware lets operators add sensors, meters and valves on the same network without re-architecting the system. A 200-device deployment becomes a 2,000-device deployment without a parallel platform.
Modular hardware on a single LoRaWAN backbone
Sensors install in under a minute with no resident disruption
Valves and meters provisioned and configured by Eddy
Dedicated project manager handles commissioning and alert routing
Insurance pays back the retrofit investment.
Operators that retrofit with Eddy frequently offset the deployment cost in a single renewal cycle. Premium savings of up to 20% have been documented across commercial and multifamily portfolios, with deductible reductions of up to 80% documented at individual properties.
Add the prevented losses (Eddy estimates an undetected leak in a commercial building at $91,200 on average) and the retrofit becomes a measurable line item, not a discretionary capital project.
Illustrative. Program cost holds nearly flat after the initial capex while savings and prevented losses cross it around one renewal cycle. Outcomes vary by asset class, claims history and carrier.
Map your existing building and get a retrofit plan.
Walk through your building’s mechanical layout with the Eddy team. We will tailor the retrofit footprint to your high-risk zones and your capital plan.
- Non-intrusive sensor install
- Valves and meters provisioned by Eddy
- Dedicated project manager
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained early. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it within minutes. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- An Eddy team member calls soon after you submit
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What kind of asset is it?
Pick one to start. Mixed-use? Pick the primary use.
Open the builderAbout two minutes.
Tools for operating buildings
Quantify the risk before the next renewal.
Model the financial exposure with the calculator and bring the State of Water Risk '26 portfolio data to the broker conversation.
Coverage map
What goes in when you retrofit an operating building.
Detection, control and monitoring install on the risers and fixtures you already have. Turn the building to see where each layer lands.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
More about Detect
Eddy detects water through two layers running in parallel. Point-of-leak sensors sit where leaks happen: common areas and mechanical rooms (including elevator pits), inside suites at high-risk appliances and behind walls at the risers that hide damage until cascade. Flow-based detection runs continuously at meters across the building, flagging continuous low flow, continuous use and extreme use against thresholds learned from your building's baseline.
- 3-in-1 sensors detect water, temperature and humidity
- Three flow thresholds, learned per building, not generic defaults
- Sensors are permitted near sprinkler infrastructure, but valves are not
Where each device sits
- COMMON: Common & mechanical areas (incl. elevator pits) · Eddy H2O
- AMENITY: Pool, gym, spa decks · Eddy H2O
- IN-SUITE: Out-of-wall at laundry, kitchen, baths · Eddy H2O
- RISERS: In-wall domestic risers (concealed) · Eddy H2O
- HVAC + FAN COILS: Concealed HVAC sources · Eddy H2O
- SUITE METERING: Per-unit submetering + leak detection (LEED-eligible) · Eddy IQ
- BUILDING USAGE: Main consumption monitoring · Eddy Link
- H&C MAKE-UP: Closed-loop heating/cooling · Eddy IQ
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
More about Control
Detection without action is just an alert. Every sensor or meter event can trigger a valve, automatically on threshold or remotely from the dashboard. Eddy IQ is the all-in-one meter and valve for ¾"–1" lines. Eddy Link drives shutoff valves up to 18" for everything larger, provisioned and configured by Eddy.
- Eddy IQ at ¾"–1": combined meter + valve in one unit
- Eddy Link + motorized valves at mains, zones, risers, hydronics (up to 18")
- Fire mains and sprinkler systems excluded by design for life safety
Where each device sits
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- Within minutes, an operator calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
More about Respond
Eddy's 24/7 monitoring center calls the contacts on your escalation list within minutes of an alert and stays on the line until the water is off and the on-site team has eyes on it.
- Configurable automation rules per zone and time of day
- Trained operators on duty 24/7
- Escalation: automation → property manager → emergency contact, on your list
- Submetering and consumption data for billing, conservation and ESG reporting
Behind each close-up
- AUTOMATION: Configurable rules per zone & time-of-day · Eddy Dashboard
- LIVE OPERATORS: Calls your team within minutes · Monitoring center
- ESCALATION: Per-contact-list escalation · Your team
- SUBMETERING: Per-unit billing & conservation reporting · Eddy IQ
The system
Eddy goes in while the building goes up.
Sensors cover risers, HVAC sources and active work zones before the walls close. Meters watch the domestic main and site water, and the monitoring center is on the line from day one.
3 layers and 15 close-ups in this building
Detect
Build the detection layer into the building itself.
Sensors go in before the walls close, and meters watch the main and the site water from day one.
9 close-ups · select one to zoom in
Point-of-leak
Flow-based
More about Detect
The best time to place a sensor behind a wall is before the wall closes. Eddy goes in during construction to install operational-grade detection that can carry into operations at handover: sensors at common areas and mechanical rooms, concealed sensors at risers and HVAC sources you'll never be able to retrofit this easily again, plus construction-specific coverage at active high-risk zones and ambient climate monitoring during temperature and humidity swings. Flow monitoring on the fire main flags unintended sprinkler discharge.
- Same 3-bucket sensor placement as operational buildings (common · in-suite · concealed)
- Riser and HVAC sensors placed pre-drywall, able to carry into operations
- Construction-only overlays: high-risk zone sensors, climate anomalies, fire main flow monitoring
Where each device sits
- COMMON & MECHANICAL: Mech rooms, lobbies, elevator pits · Eddy H2O
- RISERS: Placed before walls close · Eddy H2O
- HVAC + FAN COILS: Concealed HVAC sources · Eddy H2O
- HIGH-RISK ZONES: Construction-active areas (Night Watch Pro and up) · Eddy H2O
- CLIMATE: Humidity & temperature anomalies · Eddy H2O
- DOMESTIC MAIN: Building usage from Day 1 · Eddy Link
- SITE WATER: Temporary construction water (Eddy IQ) · Eddy IQ
- H&C MAKE-UP: Closed-loop heating/cooling · Eddy IQ
- FIRE MAIN FLOW: Unintended sprinkler discharge detection (meter only, no valve) · Eddy Link
Control
Stop the cascade at the valve.
Valves sit on the lines most likely to fail and close on the rules you set. Schedule mode can shut the main when the crew leaves.
5 close-ups · select one to zoom in
More about Control
Shutoff valves on the lines most likely to fail during construction (domestic main, temporary water supply and hydronic make-up) close automatically on the project's rules or remotely on command. Schedule mode closes the valve when the trades leave and opens it when work resumes. A daily after-hours guardrail for when the site is empty. On job sites, 41% of leaks started after hours.
- Eddy Link + motorized valve on the domestic main (sized to pipe)
- Eddy IQ on ¾"–1" lines (temp construction water and H&C make-up)
- Domestic zone valves added with Eddy Unlimited
- Fire mains excluded by design (monitoring permitted, see DETECT pillar)
Where each device sits
Respond
Day 1 of the project, Day 1 of the service.
The monitoring center is on the line from the first valve install. At handover, the system can carry into occupancy if the owner chooses.
3 close-ups · select one to zoom in
What happens in a leak, step by step
- A fitting lets go on a charged riser, several floors up.
- Eddy H2O on the slab detects water, and the meter on the domestic main sees the flow jump.
- The alert reaches the site team and the 24/7 monitoring center at the same time.
- The domestic main closes on the project's shutoff rule.
- An operator coordinates live with the superintendent until the crew has eyes on it.
Shutoff rules are set per project, per zone and per time of day.
More about Respond
Eddy's monitoring center is on the line from the first valve install. Within minutes, trained operators call the superintendent and site team through the escalation protocol and coordinate the response. At handover, the owner can keep the same system and monitoring center running into occupancy.
- Operators coordinate live with on-site superintendent
- Option to keep the same monitoring center after handover
Behind each close-up
- AUTOMATION: Per-zone, per-time-of-day rules · Eddy Dashboard
- LIVE OPERATORS: Calls your site team within minutes · Monitoring center
- HANDOFF TO OCCUPANCY: Can carry on after handover · Monitoring center
Retrofits that paid for themselves.
Operating buildings retrofitted onto the Eddy monitoring program, with insurance, claims and operational savings documented.
Multi-familyVancouver · 11 storeys, 119 unitsMulti-family condominiumDeductible cut from $250K to $50K in under one year.
−80%Insurance deductible reductionFirstService Residential retrofitted Eddy across HVAC, risers, fixtures and common areas. Four leak events mitigated annually with $11K in estimated annual savings.
Multi-familyVancouver · 4 buildings, 121 unitsMulti-family condominium community25% premium reduction with no change to deductible.
−25%Insurance premium reductionComprehensive retrofit across HVAC, risers, sinks, toilets and common areas. Fourteen events mitigated annually with $41K in estimated operational savings.
HospitalityTwo residential towersFour Seasons ResidencesFifteen leaks resolved with zero suite displacements.
$450K+Estimated water damage preventedBoth Four Seasons Residences towers ran fifteen confirmed leak incidents through the Eddy monitoring program with escalation calls within minutes. Zero major incidents, zero suite displacements.
Pick your asset class to see the retrofit plan.
Each asset type carries different leak signatures and renewal angles. Pick yours to see how the program fits the building you run.
