A four-building condominium community saw a 25% premium reduction with no change to deductible.

A 121-unit Vancouver complex spread across four buildings retrofitted zone monitoring, remote shutoff and a full-building wireless network. The result: $41K in estimated annual savings and 14 leaks mitigated each year.

Vancouver, BCMulti-family

Reduce water claim frequency
Document alert response performance
Standardize 24/7 monitoring response

The challenge

The community's management sought to enhance water risk management and lower insurance costs across a four-building complex. The properties had standard exposure across HVAC, risers, fixtures and common areas, with no zone-level visibility for the operator.

The solution

Eddy installed sensors covering high-risk zones, added remote water-main shutoff and ran a full-building LoRaWAN backbone so every zone reports to the same dashboard. Alerts page the building team in seconds. The monitoring center calls minutes later to support response.

Coverage

Monitored high-risk areas

In-suite HVAC
Domestic riser
Plumbing fixtures
Elevator pits
Common areas
In-suite laundry

Functionality

Remote water shutoff
Water escape detection
Heating and cooling protection

Outcome

Intelligent water management drives direct premium savings while making the operating environment more resilient. Zone monitoring, remote shutoff and full-building connectivity continue to deliver operational and financial value.

Results

Outcomes after deployment.

25%

reduction in insurance premium with no change to deductible

14
leak events mitigated annually
$41K
estimated annual savings
4
buildings on a single zone-level dashboard

Read other case studies.

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Education

UCLA protects student housing, conferences and a medical facility on one Eddy program.

Los Angeles, CA

Across the Luskin Conference Center, Weyburn Housing and the CHS Medical Facility, UCLA deployed Eddy during construction and continued through operations. Sensors detect weather flooding in electrical rooms, monitor roof drains and shut off water automatically during low-occupancy periods.

Facility operator
Risk manager
Builder or GC

Multi-family

An 11-storey condominium cut its insurance deductible by 80% in under a year.

Vancouver, BC

An 11-storey, 119-unit concrete condominium in Vancouver's Olympic Village retrofitted Eddy across HVAC, risers, fixtures and common areas. The deductible dropped from $250,000 to $50,000 inside the first year.

Property manager
Asset owner
Risk manager

Multi-family

Four Seasons Residences: zero major incidents across two towers.

Two residential towers

Two luxury residential towers integrated Eddy's wireless leak protection with the Four Seasons concierge desk. Average response time runs 2 to 7 minutes. Suite displacements: zero. Estimated water damage savings exceed $450,000.

Property manager
Facility operator

Construction

How PCL prevents water damage during construction.

North America

One of North America's top builders uses Eddy's connected leak protection to keep projects on schedule, reduce on-site water-event risk and support stronger insurance terms across active job sites.

Builder or GC
Risk manager
Asset owner

Multi-family

A badly installed fixture could have leaked for months. It was isolated the same day.

Montreal, Quebec

A resident-added fixture was not seated properly and began a slow leak under a bathroom sink, with no one to report it. Eddy detected the water near the sink, the source was identified as an installation defect, and the leak was isolated the same day with no spread.

Property manager
Asset owner
Facility operator

Multi-family

A burst pipe, stopped the same second it started

Calgary, Alberta

A booster pipe failed on the third floor and dumped water with no one there to see it. Eddy detected the extreme flow and shut the water off automatically, confining a burst pipe to a small area before it reached a single suite.

Property manager
Asset owner
Risk manager

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