Protect tenants, inventory and the lease relationship.
Water migrates through demising walls overnight, destroying inventory and triggering multiple tenant claims. Eddy's 24/7 monitoring center catches the event after stores close and standardized per-store designs scale across portfolios.
Trusted across the platform
Backed by an active monitoring program, not a marketing deck.
Active devices, prevented damage and claims-affecting coverage, audited every year against the loss runs.
Protect the property with Eddy
After-hours monitoring when stores are closed
Reduce landlord liability across tenants
Repeatable per-store designs across the portfolio
Zone isolation at tenant boundaries
Coverage built for multi-tenant retail
Tier 01
Food court and F&B
Grease trap backups, dishwasher failures and drain overflows. Sensors at every food-service connection with zone isolation.
Tier 02
Retail stockrooms
Water migrates through demising walls overnight. Perimeter sensors detect water at tenant boundaries.
Tier 03
Roof and drainage
Flat roof ponding and drain failures. Flow monitoring on roof drains.
Tier 04
Mechanical areas
HVAC and chiller leaks in central plant. Smart meters with automatic shutoff.
After-hours risk drives the largest claims
Retail centers are empty overnight. A leak that starts at 11 PM in a food court grease trap can destroy inventory in three adjacent tenants by 6 AM, when the first store opens. Eddy's monitoring center calls security and property management per the runbook and automatic shutoff isolates the zone before damage cascades.
- Stores close. Pipes do not. The bulk of retail water events happen after dark
- Single-tenant event: $30K-$90K. Multi-tenant cascade: $100K-$300K
- Inventory plus business interruption: $250K-$500K+
- Commercial properties average $91,200 per leak in Eddy 2025 data
Landlord liability multiplies across tenants
When the building's infrastructure causes the damage, the landlord is responsible. A single roof drain failure can affect four tenants and four lease relationships. Eddy's documented incident chain protects the landlord across the conversation that follows, with structured Leak Incident Reports formatted for insurance carriers and lease counsel.
- Leak Incident Reports document detection, response and outcomes
- Premium savings of up to 20%, with deductible reductions of up to 80% documented at individual properties
- Single dashboard rolls up incidents across the entire shopping center
- Tenant relations: a fast monitored response is the best argument at lease renewal
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- An Eddy team member calls soon after you submit
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Water Risk Intelligence
Compare your building to 2,557 monitored events.
Plug in your asset type, size and age. Get a risk score, the three drivers behind it and a brief you can hand to the board, the broker or the carrier.
Sample brief · your building
Elevated- 01Response time
- 02After-hours exposure
- 03Source concentration
The worst losses in the report tracked response gap, not alert volume.
Source: State of Water Risk ‘26 report. Bands shown are a sample. Run yours to see your own.
System features
24/7 live monitoring
Monitoring center calls security and property management
Leak protection
Sensors and shutoff valves at tenant boundaries and food-service connections
LoRaWAN
Long-range wireless that covers stockrooms and mechanical areas
Smart metering
Flow data on mains and zone risers with anomaly detection
Documentation
Leak Incident Reports for insurance and lease counsel
API integration
Eddy interfaces with property management platforms
Repeatable designs
One per-store template scales across the portfolio
Operator dashboard
Manage every store and shopping center from one platform
Coverage map
How Eddy works in your building.
Three layers, one solution. Turn the building to see where sensors, meters and valves sit, then run a leak through the system, from the first drop to the monitoring center's response.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 15 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
7 close-ups · select one to zoom in
Point-of-leak
Flow-based
More about Detect
Eddy detects water through two layers running in parallel. Point-of-leak sensors sit where leaks happen: common areas and mechanical rooms (including elevator pits), inside suites at high-risk appliances, and behind walls at the risers that hide damage until cascade. Flow-based detection runs continuously at meters across the building, flagging continuous low flow, continuous use and extreme use against thresholds learned from your building's baseline.
- 3-in-1 sensors detect water, temperature and humidity
- Three flow thresholds, learned per building, not generic defaults
- Sensors are permitted near sprinkler infrastructure; valves are not
Where each device sits
- COMMON: Common & mechanical areas (incl. elevator pits) · Eddy H2O
- IN-SUITE: Out-of-wall at laundry, kitchen, baths · Eddy H2O
- RISERS: In-wall domestic risers (concealed) · Eddy H2O
- HVAC + FAN COILS: Concealed HVAC sources · Eddy H2O
- SUITE METERING: Per-unit submetering + leak detection (LEED-eligible) · Eddy IQ
- BUILDING USAGE: Main consumption monitoring · Eddy Link
- H&C MAKE-UP: Closed-loop heating/cooling · Eddy IQ
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
More about Control
Detection without action is just an alert. Every sensor or meter event can trigger a valve, automatically on threshold or remotely from the dashboard. Eddy IQ is the all-in-one meter and valve for ¾"–1" lines. Eddy Link drives shutoff valves up to 18" for everything larger, provisioned and configured by Eddy.
- Eddy IQ at ¾"–1": combined meter + valve in one unit
- Eddy Link + motorized valves at mains, zones, risers, hydronics (up to 18")
- Fire mains and sprinkler systems excluded by design for life safety
Where each device sits
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- Overnight, a dishwasher line fails in a food-court kitchen.
- Eddy H2O at the tenant boundary detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Property management and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the tenant's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls security and property management through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
More about Respond
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
- Configurable automation rules per zone and time of day
- Trained operators on duty 24/7
- Escalation: automation → property manager → emergency contact, on your list
- Submetering and consumption data for billing, conservation and ESG reporting
Behind each close-up
- AUTOMATION: Configurable rules per zone & time-of-day · Eddy Dashboard
- LIVE OPERATORS: Trained humans, every event · Monitoring center
- ESCALATION: Per-contact-list escalation · Your team
- SUBMETERING: Per-unit billing & conservation reporting · Eddy IQ
The system
Eddy goes in while the building goes up.
Sensors cover risers, HVAC sources and active work zones before the walls close. Meters watch the domestic main and site water, and the monitoring center is on the line from day one.
3 layers and 15 close-ups in this building
Detect
Build the detection layer into the building itself.
Sensors go in before the walls close, and meters watch the main and the site water from day one.
9 close-ups · select one to zoom in
Point-of-leak
Flow-based
More about Detect
The best time to place a sensor behind a wall is before the wall closes. Eddy goes in during construction to install the same operational-grade detection your building will run on for the next decade: sensors at common areas and mechanical rooms, concealed sensors at risers and HVAC sources you'll never be able to retrofit this easily again, plus construction-specific coverage at active high-risk zones, ambient climate monitoring during temperature and humidity swings, and optional fire main flow monitoring for unintended sprinkler discharge.
- Same 3-bucket sensor placement as operational buildings (common · in-suite · concealed)
- Riser and HVAC sensors placed pre-drywall, no later retrofit needed
- Construction-only overlays: high-risk zone sensors, climate anomalies, fire main flow monitoring
Where each device sits
- COMMON & MECHANICAL: Mech rooms, lobbies, elevator pits · Eddy H2O
- RISERS: Placed before walls close · Eddy H2O
- HVAC + FAN COILS: Concealed HVAC sources · Eddy H2O
- HIGH-RISK ZONES: Construction-active areas (Advanced tier +) · Eddy H2O
- CLIMATE: Humidity & temperature anomalies · Eddy H2O
- DOMESTIC MAIN: Building usage from Day 1 · Eddy Link
- SITE WATER: Temporary construction water (Eddy IQ) · Eddy IQ
- H&C MAKE-UP: Closed-loop heating/cooling · Eddy IQ
- FIRE MAIN FLOW: Unintended sprinkler discharge detection (meter only, no valve) · Eddy Link
Control
Stop the cascade before the crew gets the call.
Valves close on the lines most likely to fail, and schedule mode shuts the main when the crew leaves.
5 close-ups · select one to zoom in
More about Control
Automatic shutoff on the lines most likely to fail during construction: domestic main, temporary water supply, hydronic make-up. Schedule mode closes the valve when the trades leave and opens it when work resumes. A daily after-hours guardrail aimed at the 2 AM peak when most leaks happen and the site is empty.
- Eddy Link + motorized valve on the domestic main (sized to pipe)
- Eddy IQ on ¾"–1" lines (temp construction water and H&C make-up)
- Domestic zone valves added at the Unlimited tier
- Fire mains excluded by design (monitoring permitted, see DETECT pillar)
Where each device sits
Respond
Day 1 of the project, Day 1 of the service.
The monitoring center is on the line from the first valve install and stays on through occupancy.
3 close-ups · select one to zoom in
What happens in a leak, step by step
- A fitting lets go on a charged riser, several floors up.
- Eddy H2O on the slab detects water, and the meter on the domestic main sees the flow jump.
- The alert reaches the site team and the 24/7 monitoring center at the same time.
- The domestic main closes on the project's shutoff rule.
- An operator coordinates live with the superintendent until the crew has eyes on it.
Shutoff rules are set per project, per zone and per time of day.
More about Respond
Eddy's monitoring center is on the line from the first valve install. Every alert is confirmed by a trained operator and coordinated live with the superintendent, not left on voicemail. When the building reaches occupancy, the service continues with the same team. No handoff to figure out, no system to redeploy.
- Operators coordinate live with on-site superintendent
- Same monitoring center carries through to occupancy
Behind each close-up
- AUTOMATION: Per-zone, per-time-of-day rules · Eddy Dashboard
- LIVE OPERATORS: Trained humans on every event · Monitoring center
- HANDOFF TO OCCUPANCY: Service continues, no rebuild · Monitoring center
The platform
Eddy's product suite
Eddy IQ
Smart meter and valve in one
Eddy H2O
Smart leak detection sensor
Eddy Link
Valve controller and meter reader
Eddy Dashboard
Management platform
Compare
How Eddy stacks up against the alternatives.
Detection method, response chain, network protocol and insurance reporting, side by side.
All comparisons