Protect tenants, inventory and the lease relationship.
Water migrates through demising walls overnight, destroying inventory and triggering multiple tenant claims. Eddy's 24/7 monitoring center catches the event after stores close and standardized per-store designs scale across portfolios.
Trusted across the platform
Backed by an active monitoring program, not a marketing deck.
Active devices, prevented damage and claims-affecting coverage, audited every year against the loss runs.
Protect the property with Eddy
After-hours monitoring when stores are closed
Reduce landlord liability across tenants
Repeatable per-store designs across the portfolio
Zone isolation at tenant boundaries
Coverage built for multi-tenant retail
Tier 01
Food court and F&B
Grease trap backups, dishwasher failures and drain overflows. Sensors at every food-service connection with zone isolation.
Tier 02
Retail stockrooms
Water migrates through demising walls overnight. Perimeter sensors detect water at tenant boundaries.
Tier 03
Roof and drainage
Flat roof ponding and drain failures. Flow monitoring on roof drains.
Tier 04
Mechanical areas
HVAC and chiller leaks in central plant. Smart meters with automatic shutoff.
After-hours risk drives the largest claims
Retail centers are empty overnight. A leak that starts at 11 PM in a food court grease trap can destroy inventory in three adjacent tenants by 6 AM, when the first store opens. Eddy's monitoring center calls security, property management and emergency contractors per the runbook and automatic shutoff isolates the zone before damage cascades.
- Stores close. Pipes do not. The bulk of retail water events happen after dark
- Single-tenant event: $30K-$90K. Multi-tenant cascade: $100K-$300K
- Inventory plus business interruption: $250K-$500K+
- Commercial properties average $91,200 per leak in Eddy 2025 data
Landlord liability multiplies across tenants
When the building's infrastructure causes the damage, the landlord is responsible. A single roof drain failure can affect four tenants and four lease relationships. Eddy's documented incident chain protects the landlord across the conversation that follows, with structured Leak Incident Reports formatted for insurance carriers and lease counsel.
- Leak Incident Reports document detection, response and outcomes
- Premium savings of up to 20% and deductible reductions of up to $150K documented
- Single dashboard rolls up incidents across the entire shopping center
- Tenant relations: a fast monitored response is the best argument at lease renewal
Repeatable per-store designs that scale
Portfolio operators need a standardized footprint per store format, not bespoke designs that bog down deployment. Eddy ships a per-store template with the same sensor placement, alert routing and shutoff logic, then layers center-wide coverage on top for food courts, mechanical and roof drainage.
- One per-store template for stockrooms, restrooms and supply connections
- Center-wide coverage for mechanical, roof and food court drainage
- Dedicated project manager handles commissioning across multiple stores
- Same network and dashboard scale from a single shopping center to a national portfolio
Build your system, one question at a time.
Build Your System is a guided builder. Pick the project stage to begin and it maps the sensors, valves and budget for your building.
- Answer a few quick questions about the building.
- Watch the recommended system and budget take shape.
- Save the spec and share it with your team.
Pick the project stage to begin.
Water Risk Intelligence
Compare your building to 2,557 monitored events.
Plug in your asset type, size and age. Get a risk score, the three drivers behind it and a brief you can hand to the board, the broker or the carrier.
Sample brief · your building
Elevated- 01Response time
- 02After-hours exposure
- 03Source concentration
The worst losses in the report tracked response gap, not alert volume.
Source: State of Water Risk ‘26 report. Bands shown are a sample. Run yours to see your own.
System features
24/7 live monitoring
ULC-listed center calls security, property management and emergency contractors
Leak protection
Sensors and shutoff valves at tenant boundaries and food-service connections
LoRaWAN
Long-range wireless that covers stockrooms and mechanical areas
Smart metering
Flow data on mains and zone risers with anomaly detection
Documentation
Leak Incident Reports for insurance and lease counsel
API integration
Eddy interfaces with property management platforms
Repeatable designs
One per-store template scales across the portfolio
Operator dashboard
Manage every store and shopping center from one platform
How Eddy works in your building.
Three layers, one solution. Scroll to see the system from sensor to shutoff to monitoring response.
Coverage map for Multi-family
01 Detect: Two ways to find a leak before it finds a unit.
Eddy detects water through two layers running in parallel. Point-of-leak sensors sit where leaks happen: common areas and mechanical rooms (including elevator pits), inside suites at high-risk appliances, and behind walls at the risers that hide damage until cascade. Flow-based detection runs continuously at meters across the building, flagging continuous low flow, continuous use and extreme use against thresholds learned from your building's baseline.
Point-of-leak
- COMMON: Common & mechanical areas (incl. elevator pits)
- AMENITY: Pool, gym, spa decks
- IN-SUITE: Out-of-wall at laundry, kitchen, baths
- RISERS: In-wall domestic risers (concealed)
- HVAC + FAN COILS: Concealed HVAC sources
Flow-based
- SUITE METERING: Per-unit submetering + leak detection (LEED-eligible)
- BUILDING USAGE: Main consumption monitoring
- H&C MAKE-UP: Closed-loop heating/cooling
02 Control: Valves that close the water before it closes the unit.
Detection without action is just an alert. Every sensor or meter event can trigger a valve, automatically on threshold or remotely from the dashboard. Eddy IQ is the all-in-one meter and valve for ¾"–1" lines. Eddy Link drives third-party shutoff valves up to 18" for everything larger.
- MAIN VALVE: Building point-of-entry shutoff
- ZONE VALVES: Riser and zone isolation
- HVAC SHUTOFF: Heating/cooling closed-loop
- SUITE VALVE: Per-suite shutoff (Smart Metering add-on)
03 Respond: A live monitoring center that closes the loop.
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
- AUTOMATION: Configurable rules per zone & time-of-day
- LIVE OPERATORS: Trained humans, every event
- ESCALATION: Per-contact-list escalation
- SUBMETERING: Per-unit billing & conservation reporting
The platform
Eddy's product suite
Eddy IQ
Smart meter and valve in one
Eddy H2O
Smart leak detection sensor
Eddy Link
Valve controller and meter reader
Eddy Dashboard
Management platform