24/7 Monitoring Center

A trained person calls your team, at any hour.

Technology sees the water and can stop it. The monitoring center makes sure a person escalates within minutes and stays on until the event is resolved. Competitors send an alert to a phone. Eddy sends a response.

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Operator watching screens in a monitoring control room
  1. Read
  2. Detect
  3. Control
  4. Monitoring Center

What the monitoring center does

The human layer alert-only systems do not have.

Read, Detect and Control are the technology. The monitoring center is the team that turns a detected leak into a contained one, the difference between a notification and an outcome.

  • Staffed around the clock

    Based in Toronto, the center is staffed 24/7/365 by trained operators. Not a generic call center, not an app left to your team to watch.

  • Alert, then escalate

    Automation responds first. An operator follows with a live call to advise your escalation contact and coordinate the response, then stays on it until the water is off.

  • Documented every time

    Every confirmed event closes with a Leak Incident Report, the timeline and response chain insurers use as underwriting evidence.

After the alert

Catch every leak while it is still small.

Six real leaks from one summer. Each one caught by a sensor, worked by Eddy’s 24/7 Monitoring Center within minutes and closed with a record.

The events and calls are real. Names and locations are hidden on purpose to protect privacy.Real events and calls. Names and places hidden on purpose.

Next city

Cover every city with one Monitoring Center.

After the alert

Know first. Act fast. Keep the record.

Sensors in the right places, a 24/7 Monitoring Center that calls your team within minutes and a record for the file every time.

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Six real events after the alert

  1. Keep a morning overflow to one bathroom.

    Condo suite, main bathroom. Sensor alert at 7:11 AM, worked by Eddy’s 24/7 Monitoring Center.

    Alert
    A sensor at the bathroom sink gets wet.
    Problem
    A backed-up toilet, water across the floor, the suite below at risk.
    Resolution
    Contained, floor mopped, fans running. Eddy kept monitoring at the building’s request.
    Source
    Backed-up toilet, overflow onto the floor
    Extent
    Floor wet and mopped, fans running, floor damage reported
    Other areas
    Suite below under inspection
    Management aware
    Superintendent attended the suite
    The fix
    Superintendent managing, no plumber yet
    The sensor
    To be verified, concierge told to wipe the sensor and the area
    On scene
    Concierge, superintendent
    Status
    Contained. Monitoring continued at the building’s request

  2. Find a leak in a room nobody visits.

    Mechanical penthouse, boiler room. Sensor alert at 8:50 AM, worked by Eddy’s 24/7 Monitoring Center.

    Alert
    A sensor in the boiler room gets wet.
    Problem
    A small leak near the boilers, a puddle of water.
    Resolution
    Concierge and maintenance already on it. Closed on the same call, sensor to be dried and inspected.
    Source
    Small leak near the boilers, exact source not determined on the call
    Extent
    Puddle of water
    Other areas
    None
    Management aware
    Maintenance and building management on scene
    The fix
    Maintenance already working on it
    The sensor
    To be dried and inspected for physical damage
    On scene
    Concierge, maintenance team, building management
    Status
    Closed at the building’s request

  3. Get a burst pipe sorted the same day.

    Condo suite, laundry room. Sensor alert at 10:12 AM, worked by Eddy’s 24/7 Monitoring Center.

    Alert
    A sensor behind the washing machine gets wet.
    Problem
    A supply pipe let go. Flowing, not dripping.
    Resolution
    Builder on site, leak sorted the same day. The operator lined up a follow-up call.
    Source
    Washing machine supply pipes
    Extent
    Flowing
    Other areas
    Laundry room
    Management aware
    Yes, building management and the builder
    The fix
    Expected the same day, builder on site
    The sensor
    Still active, still wet
    On scene
    Security desk, builder
    Status
    Sorted the same day, follow-up call set

  4. Limit a flood to one ceiling.

    Condo suite, main bathroom. Sensor alert at 10:40 AM, worked by Eddy’s 24/7 Monitoring Center.

    Alert
    A sensor on the bathroom pipes gets wet.
    Problem
    A resident’s bidet flooding the bathroom and coming through the ceiling below.
    Resolution
    Leak stopped, bidet condemned, resident told to remove it. The water reached one other area, the ceiling below.
    Source
    Resident-installed bidet
    Extent
    Flood, now under control
    Other areas
    Ceiling of the suite below
    Management aware
    Yes, superintendent and resident services
    The fix
    Leak stopped, bidet condemned, resident told to remove it
    The sensor
    Removed while the pipes dry, to be reinstalled
    On scene
    Front desk supervisor, superintendent, resident services
    Status
    Closed

  5. Fix a drip before it becomes a puddle.

    Office tower, floor kitchen. Sensor alert at 1:27 PM, worked by Eddy’s 24/7 Monitoring Center.

    Alert
    A sensor under the kitchen sink gets wet.
    Problem
    A faucet supply line dripping under the sink.
    Resolution
    Line isolated, plumber called while it was still a drip.
    Source
    Faucet supply line under the kitchen sink
    Extent
    Dripping
    Other areas
    None
    Management aware
    Yes, building security and operations
    The fix
    Isolated, plumber called
    The sensor
    Dried, alert went inactive
    On scene
    Building security
    Status
    Closed

  6. Shut a leak down at night and deal with it in the morning.

    Condo suite, kitchen. Sensor alert at 7:17 PM, worked by Eddy’s 24/7 Monitoring Center.

    Alert
    A sensor under the dishwasher gets wet.
    Problem
    A dishwasher line leaking under the cabinet after hours, no maintenance until morning.
    Resolution
    Valves shut the same evening, calls held overnight as the building asked, sensor kept live.
    Source
    Under the kitchen cabinet, dishwasher line
    Extent
    Not confirmed, sensor out of reach
    Other areas
    None reported
    Management aware
    Yes, maintenance via Teams and the property manager
    The fix
    Manual valves shut off that evening, maintenance 9:00 to 10:30 the next morning
    The sensor
    Live until dry, to be dried and inspected in the morning
    On scene
    Concierge
    Status
    Closed. Escalation held until 11 AM, sensor live

Tuned to your building

Real alerts, not alert fatigue.

A 90-day onboarding tunes each building's thresholds to its own water signature, so the alerts that reach staff are the ones that matter. Escalation is tailored by building type, from property managers and building operations to campus security and construction site supervision.

How customer success works

From the floor · 12:18 AM

A boiler-room sensor in a downtown high-rise fired at 12:18 AM. The line was isolated and the operator reached the on-call engineer before a single unit was affected.
An anonymized account of a real overnight response. Building details are generalized for privacy.

What response adds up to

Minutes, not hours. Outcomes, not alerts.

Numbers from the operating portfolio and an independent carrier study, audited every year against loss runs.

Time from an alert to a live operator's escalation call, around the clock.Eddy
Property damage prevented across the operating portfolio in a year, in USD.State of Water Risk '26
Share of water-loss claims Eddy's response would have positively affected.Aon study

  • What is the monitoring center?

    The Eddy monitoring center is a 24/7 staffed operation that receives alerts from every device on the network in real time. Operators are trained on water-loss response, not general security dispatch. Every building has a response plan on file so operators know who to call, in what order, and what actions to authorize.

  • What happens after hours?

    The same thing that happens during business hours. An automated alert fires within seconds and triggers any configured shutoff. A trained operator starts calling your escalation chain within minutes and stays on until the incident is closed. The monitoring center does not hand off to voicemail.

  • How fast is the response?

    Operator escalation follows within minutes. Every closed event includes a Leak Incident Report.

  • What is a Leak Incident Report?

    A timestamped record of the full event: when the alert fired, what triggered it, what shutoff action was taken, who was contacted and when, and how the incident was resolved. Formatted for carrier review at renewal. Carriers accept it as underwriting evidence.

  • How does the monitoring center connect to our team?

    Each building is onboarded with a custom response plan: escalation contacts, authorization levels, shutoff preferences, and after-hours protocols. Operators follow that plan on every escalation call. Changes to contacts or procedures update in the platform and take effect immediately.

  • How do I reach Eddy directly?

    In addition to our 24/7 monitoring center, every client is assigned a dedicated Eddy service member as their primary point of contact for non-emergency service, questions, and account matters. You can also reach us directly at +1 877-388-3339.

See it all together

Read, detect, control and respond, as one program.

The four layers run end to end under one chain of accountability. Walk through how they fit a real building.

See how Eddy works

Get your property protected.

Peace of mind, on every floor: our specialists map your building's risk points and design coverage backed by a 24/7 monitoring center.

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