Stage 01
New construction
Installed during construction to protect the active site, support builder's risk strategy and transition cleanly into operations. Same hardware, same monitoring center.
How Eddy works
How Eddy protects complex buildings from water damage.
One managed water-risk program. Leak sensors, smart meters, shutoff control, a 24/7 monitoring center and documented response, run end to end by Eddy.
The system map
Three layers, one managed program.
Sensors at every risk point. Smart meters watching flow. Shutoff control plus a 24/7 monitoring center on the chain. Turn the building to see where each layer lives, then run a leak through the system.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
More about Detect
Eddy detects water through two layers running in parallel. Point-of-leak sensors sit where leaks happen: common areas and mechanical rooms (including elevator pits), inside suites at high-risk appliances, and behind walls at the risers that hide damage until cascade. Flow-based detection runs continuously at meters across the building, flagging continuous low flow, continuous use and extreme use against thresholds learned from your building's baseline.
- 3-in-1 sensors detect water, temperature and humidity
- Three flow thresholds, learned per building, not generic defaults
- Sensors are permitted near sprinkler infrastructure; valves are not
Where each device sits
- COMMON: Common & mechanical areas (incl. elevator pits) · Eddy H2O
- AMENITY: Pool, gym, spa decks · Eddy H2O
- IN-SUITE: Out-of-wall at laundry, kitchen, baths · Eddy H2O
- RISERS: In-wall domestic risers (concealed) · Eddy H2O
- HVAC + FAN COILS: Concealed HVAC sources · Eddy H2O
- SUITE METERING: Per-unit submetering + leak detection (LEED-eligible) · Eddy IQ
- BUILDING USAGE: Main consumption monitoring · Eddy Link
- H&C MAKE-UP: Closed-loop heating/cooling · Eddy IQ
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
More about Control
Detection without action is just an alert. Every sensor or meter event can trigger a valve, automatically on threshold or remotely from the dashboard. Eddy IQ is the all-in-one meter and valve for ¾"–1" lines. Eddy Link drives shutoff valves up to 18" for everything larger, provisioned and configured by Eddy.
- Eddy IQ at ¾"–1": combined meter + valve in one unit
- Eddy Link + motorized valves at mains, zones, risers, hydronics (up to 18")
- Fire mains and sprinkler systems excluded by design for life safety
Where each device sits
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
More about Respond
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
- Configurable automation rules per zone and time of day
- Trained operators on duty 24/7
- Escalation: automation → property manager → emergency contact, on your list
- Submetering and consumption data for billing, conservation and ESG reporting
Behind each close-up
- AUTOMATION: Configurable rules per zone & time-of-day · Eddy Dashboard
- LIVE OPERATORS: Trained humans, every event · Monitoring center
- ESCALATION: Per-contact-list escalation · Your team
- SUBMETERING: Per-unit billing & conservation reporting · Eddy IQ
The system
Eddy goes in while the building goes up.
Sensors cover risers, HVAC sources and active work zones before the walls close. Meters watch the domestic main and site water, and the monitoring center is on the line from day one.
3 layers and 15 close-ups in this building
Detect
Build the detection layer into the building itself.
Sensors go in before the walls close, and meters watch the main and the site water from day one.
9 close-ups · select one to zoom in
Point-of-leak
Flow-based
More about Detect
The best time to place a sensor behind a wall is before the wall closes. Eddy goes in during construction to install the same operational-grade detection your building will run on for the next decade: sensors at common areas and mechanical rooms, concealed sensors at risers and HVAC sources you'll never be able to retrofit this easily again, plus construction-specific coverage at active high-risk zones, ambient climate monitoring during temperature and humidity swings, and optional fire main flow monitoring for unintended sprinkler discharge.
- Same 3-bucket sensor placement as operational buildings (common · in-suite · concealed)
- Riser and HVAC sensors placed pre-drywall, no later retrofit needed
- Construction-only overlays: high-risk zone sensors, climate anomalies, fire main flow monitoring
Where each device sits
- COMMON & MECHANICAL: Mech rooms, lobbies, elevator pits · Eddy H2O
- RISERS: Placed before walls close · Eddy H2O
- HVAC + FAN COILS: Concealed HVAC sources · Eddy H2O
- HIGH-RISK ZONES: Construction-active areas (Advanced tier +) · Eddy H2O
- CLIMATE: Humidity & temperature anomalies · Eddy H2O
- DOMESTIC MAIN: Building usage from Day 1 · Eddy Link
- SITE WATER: Temporary construction water (Eddy IQ) · Eddy IQ
- H&C MAKE-UP: Closed-loop heating/cooling · Eddy IQ
- FIRE MAIN FLOW: Unintended sprinkler discharge detection (meter only, no valve) · Eddy Link
Control
Stop the cascade before the crew gets the call.
Valves close on the lines most likely to fail, and schedule mode shuts the main when the crew leaves.
5 close-ups · select one to zoom in
More about Control
Automatic shutoff on the lines most likely to fail during construction: domestic main, temporary water supply, hydronic make-up. Schedule mode closes the valve when the trades leave and opens it when work resumes. A daily after-hours guardrail aimed at the 2 AM peak when most leaks happen and the site is empty.
- Eddy Link + motorized valve on the domestic main (sized to pipe)
- Eddy IQ on ¾"–1" lines (temp construction water and H&C make-up)
- Domestic zone valves added at the Unlimited tier
- Fire mains excluded by design (monitoring permitted, see DETECT pillar)
Where each device sits
Respond
Day 1 of the project, Day 1 of the service.
The monitoring center is on the line from the first valve install and stays on through occupancy.
3 close-ups · select one to zoom in
What happens in a leak, step by step
- A fitting lets go on a charged riser, several floors up.
- Eddy H2O on the slab detects water, and the meter on the domestic main sees the flow jump.
- The alert reaches the site team and the 24/7 monitoring center at the same time.
- The domestic main closes on the project's shutoff rule.
- An operator coordinates live with the superintendent until the crew has eyes on it.
Shutoff rules are set per project, per zone and per time of day.
More about Respond
Eddy's monitoring center is on the line from the first valve install. Every alert is confirmed by a trained operator and coordinated live with the superintendent, not left on voicemail. When the building reaches occupancy, the service continues with the same team. No handoff to figure out, no system to redeploy.
- Operators coordinate live with on-site superintendent
- Same monitoring center carries through to occupancy
Behind each close-up
- AUTOMATION: Per-zone, per-time-of-day rules · Eddy Dashboard
- LIVE OPERATORS: Trained humans on every event · Monitoring center
- HANDOFF TO OCCUPANCY: Service continues, no rebuild · Monitoring center
What happens during a leak
From water detected to Leak Incident Report.
Detection alone is just an alert to a phone at 3:14 AM. The value is the chain of action that follows. Seven beats, every one documented and timestamped.
01
Water detected
A point-of-leak sensor or a flow anomaly on the meter fires within seconds of the event starting.
02
Alert lands
The dashboard surfaces the correlated event. SMS, email and app notifications dispatch to the on-site team.
03
Automation decides
Per-zone, per-time-of-day rules decide whether to close the valve immediately or wait for human confirmation.
04
Monitoring center escalates
An Eddy operator pulls the building runbook, calls the on-call contact and stays on the line.
05
Valve closes
Automatic shutoff isolates at the main, the zone, the riser or the suite. Eddy IQ or Eddy Link drives it.
06
On-site team verifies
The property contact confirms the leak source and the water is off. The dashboard logs every action with a timestamp.
07
Leak Incident Report
The event closes with a carrier-ready record: timeline, response chain, water saved and damage prevented.
Watch it happen
Watch each device do its part.
Pick a device and run a scenario to see what it detects, what it reports and when a valve closes. Every alert and valve command lands in the same program our 24/7 monitoring center watches.
3-in-1 wireless sensor
Eddy H2O
Sits on the floor wherever leaks start. Water that reaches the two contacts on its base sets off an alert right away. It also tracks ambient temperature and humidity.
- Detects water, temperature and humidity
- Reports wirelessly over LoRaWAN to the building's Eddy Gateway
- Installs in under a minute with no drywall cuts
Run a scenario
Each scenario, step by step
A leak under the sink
- A supply line under the sink starts to drip.
- Water spreads across the floor toward the sensor.
- Water bridges the two contacts on the base.
- The sensor sends the alert over LoRaWAN in seconds.
- The alert and its exact location reach your team and the monitoring center at the same time.
Clearing the alert
- Once the base is dry, the alert clears.
Eddy H2O parts and specs
- Eddy H2O
- Detects water, temperature and humidity in one sensor
- Reads 14 to 185 °F and 0 to 100% humidity, with swing alerts you set
- 915 MHz LoRaWAN with an internal antenna, no building Wi-Fi needed
- 7 to 10 year battery life
- 2.3 × 1.8 × 0.7 in and 1.4 oz. FCC certified
- Water contacts
- Immediate alert when water bridges the contacts
- Clears on its own once the base is dry
- Sits on the floor or upright in a baseboard holder
- LoRaWAN radio
- 915 MHz LoRaWAN with an internal antenna
- Signal penetrates concrete floors to the building's gateway
- Check-ins you can set from hourly to monthly
- Temperature and humidity
- Reads −10 to 85 °C (14 to 185 °F)
- Reads 0 to 100% relative humidity
- Alerts on the swings you configure
- Lithium battery
- Primary lithium cell, no wiring
- Compact housing
- 2.3 × 1.8 × 0.7 in (58 × 45 × 17 mm) and 1.4 oz
- FCC certified
Flow meter and valve in one
Eddy IQ
Installs in line on ¾ inch and 1 inch pipes. It measures flow continuously, logs consumption and closes its own valve when a shutoff rule calls for it. A behavioral learning period teaches it the line's regular use, so alerts flag what doesn't fit.
- Meter and shutoff valve in one body
- Learns the line's regular use in a behavioral learning period
- Flags continuous low flow, continuous use and extreme flow
- Feeds consumption data to reporting and submeter billing
Run a scenario
Each scenario, step by step
Learning period
- A behavioral learning period starts. The IQ logs when and how much water this line uses.
- Days pass. Morning and evening peaks and quiet nights become the line's regular pattern.
- The learned pattern sets the alert thresholds, so flow that doesn't fit, like a trickle at 3 a.m., stands out.
Normal use
- A fixture opens and water flows through the meter.
- The IQ logs consumption for reporting and billing.
- The fixture closes and flow drops back to zero.
Running toilet
- A toilet flapper sticks and water keeps trickling.
- Hours pass and the flow never drops to zero.
- The IQ flags continuous low flow and sends an alert.
Burst pipe
- A pipe bursts and flow jumps far above normal.
- Extreme flow trips the shutoff rule.
- The onboard valve closes and the flow stops.
Shutoff rules are configured per project.
Restoring water
- Water is restored from the dashboard or with the Open button on the meter.
Eddy IQ parts and specs
- The meter
- Registers flow from 0.026 gal/min (0.1 L/min)
- Reports every minute, with no accuracy loss over time
- Tells minor, major and extreme leaks apart
- 48 to 72 hours of backup power through an outage
- The valve
- Closes automatically when a leak rule trips
- Shutoff runs on the device, so it works even if the network is down
- Reopens from the dashboard or with the Open button
- Rated 0 to 230 psi
- Brass body
- NSF 61 and NSF 372 certified for drinking water
- AWWA C715-18, UL and FCC
- IP67 rated
- Pressure loss under 9.14 psi
- Flow measurement
- Measures flow continuously, around the clock
- Thresholds adapt to each unit's usual consumption
- Onboard shutoff valve
- Motorized valve in the meter body
- Closes when a shutoff rule trips or on command
- LoRaWAN radio
- Two-way: sends readings, receives valve commands
- Reports every minute
- Behavioral learning
- A learning period teaches it the line's regular water use
- Alert thresholds come from the line's own history
- Regular use stays quiet. Flow that doesn't fit gets flagged.
- Battery and power
- Built-in lithium battery keeps readings going
- 110 to 240 V adapter with 48 to 72 hours of battery backup
- Certifications
- NSF 61 and NSF 372, UL, FCC and AWWA C715-18
- IP67 enclosure
- Brass body for ¾ inch and 1 inch lines
Valve and meter controller
Eddy Link
Mounts in the mechanical or riser room. It drives motorized shutoff valves on mains, zones and risers and reads their meters. Eddy provisions and configures every valve and meter it runs.
- Drives motorized shutoff valves up to 18 inches
- Valves and meters provisioned and configured by Eddy
- Internal backup battery
Run a scenario
Each scenario, step by step
Automatic shutoff
- A sensor on another floor reports water.
- A shutoff rule sends the close command to Eddy Link.
- Eddy Link drives the actuator and the valve closes.
- Operators call your property contacts through the escalation protocol.
Automatic shutoff is set per project. Some sites use human-coordinated isolation instead.
Remote shutoff
- Your team taps close in the Eddy dashboard.
- The command reaches Eddy Link through the building's gateway.
- The actuator turns and the flow stops.
The monitoring center can also close or reopen a valve at your request.
Restoring water
- The valve reopens and flow returns.
Eddy Link parts and specs
- Eddy Link
- Drives valves up to 18 inches (DN450) on 24 V DC, or 2 inches on USB power
- Valve and meter provisioned and configured by Eddy
- Runs meter and valve, valve only or meter only
- 915 MHz LoRaWAN with a LiPo backup battery. FCC certified
- Valve control
- 5-wire or 4-wire valve control
- Takes commands from rules, the dashboard and the monitoring center
- 4 to 20 mA pressure transmitter input, on request
System architecture
How the pieces connect.
Every device reports over a two-way LoRaWAN network to gateways in the building. The Eddy cloud applies your rules, reaches the right people and sends valve commands back the same way.
- Eddy H2O sensors detect water, temperature and humidity at the point of leak.
- Eddy IQ meters measure flow on ¾ and 1 inch lines and close their own valve, even offline.
- Eddy Link drives shutoff valves up to 18 inches and reads the building's meters.
- Every device reports wirelessly over two-way LoRaWAN at 915 MHz, a signal that passes through concrete and steel where Wi-Fi and cellular often fail, to Eddy Gateways, about one every two floors in a high-rise.
- Gateways connect to the Eddy cloud over Ethernet with PoE or over LTE.
- The Eddy cloud applies the building's business rules by zone and time of day.
- The 24/7 monitoring center calls the escalation list to confirm alerts and coordinate the response. The Eddy Dashboard and app show alerts, control valves remotely, track water use and hold incident reports. Alerts go out by SMS, email, app notification and phone call.
- A read-only API shares alert, event and meter data with BMS and billing systems. It can't open or close valves.
- Valve commands from the dashboard, the app or a rule travel back the same way.
The product layers
The hardware behind the program.
Five layers carry the program from sensor to shutoff to documented response. Every layer ships under one chain of accountability.
Product layerRole in the system
Detects water, temperature and humidity at high-risk points across the building.
Monitors flow on smaller lines and combines meter and valve control in a single unit.
Eddy Valve
Motorized shutoff valve for larger lines, up to 18", provisioned and configured by Eddy. Closes on threshold or on operator command.
Reads meters and drives shutoff valves up to 18". Works in new construction or retrofit.
Trained operators confirm, escalate, support response and document every incident, 24/7.
Eddy in the field
Real hardware, on real buildings.
The diagrams above show how the system fits together. These are the same valves, meters and sensors on live building water infrastructure, installed by the Eddy field team.
The hardware, installed
Actuated shutoff on a backflow assembly 
Motorized shutoff on the domestic main 
Gateway in its wall enclosure 
Smart meters on domestic risers 
Zone shutoff on a riser stack 
Valve on a hot-water recirculation line 
In-suite meters in a wall recess 
Metering on overhead copper mains
Where the leak sensors sit
Mechanical room 
Kitchen and dishwasher 
Bathroom vanity 
In-suite laundry 
In-suite HVAC 
Elevator pit 
Kitchen sink
Built for different building stages
The same program, on three different timelines.
Eddy goes in during construction, retrofits into an operating building or carries an entire portfolio. The hardware is the same. The deployment path adapts.
Stage 02
Retrofit
Adds sensors, meters and shutoff control to a building already in operation. Eddy provisions and configures the valves and meters Eddy Link controls.
Stage 03
Operational portfolio
Supports property managers and owners with monitoring, escalation, reporting and long-term risk reduction across every building in the portfolio.
Proof from real buildings
One managed program, in production.
Real client deployments, real outcomes. Each story is the same program running against a different asset class.
InstitutionalThree campuses · construction through operationsUCLAFrom construction phase into permanent operations.
0Major incidents across deploymentEddy deployed during construction at Luskin Conference Center, Weyburn Housing and the CHS Medical Facility, then continued through operations. Roof-drain monitoring at CHS helped UCLA defer a major roof replacement until funding was available.
Course of construction11 active projects · Canada and USPCL Construction$8.3M in damage prevented in one year.
$8.3MDamage prevented · 11 projectsForty-seven anomalies investigated and thirty-nine confirmed leaks contained on PCL's monitored network. Eddy is now budgeted from the proposal stage on every PCL project.
Multi-familyVancouver · 11 storeys, 119 unitsMulti-family condominiumDeductible cut from $250K to $50K in under one year.
−80%Insurance deductible reductionFirstService Residential retrofitted Eddy across HVAC, risers, fixtures and common areas. Four leak events mitigated annually with $11K in estimated annual savings.
Multi-familyVancouver · 4 buildings, 121 unitsMulti-family condominium community25% premium reduction with no change to deductible.
−25%Insurance premium reductionComprehensive retrofit across HVAC, risers, sinks, toilets and common areas. Fourteen events mitigated annually with $41K in estimated operational savings.
HospitalityTwo residential towersFour Seasons ResidencesFifteen leaks resolved with zero suite displacements.
$450K+Estimated water damage preventedBoth Four Seasons Residences towers ran fifteen confirmed leak incidents through the Eddy monitoring program with two-to-seven minute response times. Zero major incidents, zero suite displacements.
CommercialClass A office portfolioClass A office operatorAfter-hours response without closing floors to tenants.
24/7Supported response, every hourTenant-aware shutoff sequences let a single riser go down without closing floors. Operations gets the alert before the tenant does.
At portfolio scale
Numbers from the operating portfolio.
Drawn from the State of Water Risk '26 report, audited every year against carrier loss runs.
Confirmed water events Eddy operators handled across the reporting year.Eddy monitoring center
Property damage prevented across the operating portfolio.
Gallons of water conserved across the operating portfolio.State of Water Risk '26 report
What parts of the building does Eddy monitor?
Eddy monitors water across the whole building. The Eddy H2O sensor, a 3-in-1 device, sits in risk-prone spaces like kitchens, bathrooms and laundry, detecting the presence of water while tracking humidity and temperature. Smart meters track flow on the domestic main, on zone risers and on closed-loop heating and cooling systems. In-suite flow metering is available as an add-on.
Can Eddy shut off water automatically?
Yes. The Eddy IQ is an all-in-one valve and meter for ¾" and 1" lines, with onboard machine learning that learns the building's water usage and flags irregular flow. For larger lines the Eddy Link drives valves and reads meters that Eddy provisions and configures. Shutoff fires on a sensor trigger, a flow anomaly or an operator command, and the level of automation depends on what the client has purchased and where valves and sensors are deployed.
Who provides the valves and meters?
Eddy does. Every valve and meter on the system is provisioned and configured by Eddy, from the Eddy IQ on suite lines to the valves and meters Eddy Link controls on mains and risers, so the building runs on one monitoring, response and reporting program.
Does Eddy work in existing buildings?
Yes. The majority of the system is wireless, so sensors and network gateways install without cutting walls or running conduit. Inline products like valves, meters and IQ units require low-voltage cabling and a basic receptacle, and with thoughtful design they retrofit easily. Occupied buildings stay occupied during install.
What happens after hours?
Eddy's in-house monitoring center runs 24/7. The moment a water detection or flow alert triggers, everyone on the building's predefined call tree is automatically notified by text and email. Just as important, a live operator calls down the tree to confirm a real person is aware of the event and to support any water shutoff that's needed. Built-in automation handles the rest based on what the client has purchased and where hardware sits in the building.
How does Eddy handle a false alarm?
Over-alerting is mitigated before it starts. Most nuisance alarms come from poorly placed sensors or meters set with ambiguous thresholds, so Eddy treats design and installation quality as the first line of defense. Downstream, a dedicated account rep monitors each system closely, often catches over-alerting before the client does and works with the site to dial it in and tweak as needed.
What data does Eddy deliver, and who owns it?
The client owns the data. Any data Eddy circulates more broadly is anonymized. The web-based dashboard, accessible from any device anywhere in the world, surfaces active alerts, live flow readings and notes on leak events. Account reps deliver monthly reports, run quarterly training sessions and produce annual reports formatted for insurance renewals, ESG filings and internal ops reviews. An API delivers the same data to any downstream system the client chooses.
Does Eddy need building Wi-Fi or internet?
No. Eddy devices communicate over the company's own LoRaWAN network at 915 MHz, a long-range radio that holds a signal through concrete where Wi-Fi fails. The system needs no building Wi-Fi and no tenant network. Gateways backhaul over Ethernet or LTE cellular, and a cellular gateway needs nothing from the building beyond a standard 110V outlet.
Can sensors be added or relocated later?
Yes. Once the LoRaWAN network is in place, sensors can be added or moved at any time. Each wireless sensor installs in under a minute with no drywall cuts, and the system scales to any property size, from a single mechanical room to a full portfolio.
Does Eddy integrate with building management systems?
Yes. Eddy has open REST APIs and can integrate with any third-party system, from BMS platforms to property management software, in whatever form the receiving system wants the data. Valve control stays inside the Eddy app, where the audit trail is complete, and integrations run alongside the monitoring program rather than replacing it.
How does Eddy handle a network or power outage?
Every device is built with power and communication redundancy. Wireless sensors need neither. Gateways get UPS battery backup and cellular modems to protect the core communication infrastructure. Links get UPS backup and are often installed on emergency building power. IQ units carry a mini-UPS, run for three days without power and keep their detection logic running onboard regardless of network connectivity.