Stage 01
New construction
Installed during construction to protect the active site, support builder's risk strategy and transition cleanly into operations. Same hardware, same monitoring center.
How Eddy works
How Eddy protects complex buildings from water damage.
One managed water-risk program. Leak sensors, smart meters, shutoff control, a 24/7 monitoring center and documented response, run end to end by Eddy.
The system map
Three layers, one managed program.
Sensors at every risk point. Smart meters watching flow. Shutoff control plus a 24/7 monitoring center on the chain. Scroll to see where each layer lives in a typical building.
Eddy H2O · bathroom
Eddy H2O · mechanical room and elevator pit
Eddy H2O · kitchen and dishwasher
Eddy H2O · in-suite laundry
Eddy H2O · bathroom
Eddy H2O · kitchen and dishwasher
Eddy H2O · kitchen island
Eddy H2O · master bath
Eddy Link · main shutoff valve
Eddy H2O · mechanical room and hot-water tanks
Eddy H2O · domestic riser
Eddy Link · riser zone shutoff
Eddy IQ · in-suite meter and valve
Eddy IQ · in-suite meter and valve
Eddy IQ · in-suite meter and valve
Eddy Dashboard · 24/7 monitoring center
Eddy · upper-floor gateway
Eddy · upper-floor gateway
Eddy · mid-floor gateway
Eddy · mid-floor gateway
Eddy · lobby gateway
Coverage map for Multi-family
01 Detect: Two ways to find a leak before it finds a unit.
Eddy detects water through two layers running in parallel. Point-of-leak sensors sit where leaks happen: common areas and mechanical rooms (including elevator pits), inside suites at high-risk appliances, and behind walls at the risers that hide damage until cascade. Flow-based detection runs continuously at meters across the building, flagging continuous low flow, continuous use and extreme use against thresholds learned from your building's baseline.
Point-of-leak
- COMMON: Common & mechanical areas (incl. elevator pits)
- AMENITY: Pool, gym, spa decks
- IN-SUITE: Out-of-wall at laundry, kitchen, baths
- RISERS: In-wall domestic risers (concealed)
- HVAC + FAN COILS: Concealed HVAC sources
Flow-based
- SUITE METERING: Per-unit submetering + leak detection (LEED-eligible)
- BUILDING USAGE: Main consumption monitoring
- H&C MAKE-UP: Closed-loop heating/cooling
02 Control: Valves that close the water before it closes the unit.
Detection without action is just an alert. Every sensor or meter event can trigger a valve, automatically on threshold or remotely from the dashboard. Eddy IQ is the all-in-one meter and valve for ¾"–1" lines. Eddy Link drives third-party shutoff valves up to 18" for everything larger.
- MAIN VALVE: Building point-of-entry shutoff
- ZONE VALVES: Riser and zone isolation
- HVAC SHUTOFF: Heating/cooling closed-loop
- SUITE VALVE: Per-suite shutoff (Smart Metering add-on)
03 Respond: A live monitoring center that closes the loop.
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
- AUTOMATION: Configurable rules per zone & time-of-day
- LIVE OPERATORS: Trained humans, every event
- ESCALATION: Per-contact-list escalation
- SUBMETERING: Per-unit billing & conservation reporting
What happens during a leak
From water detected to Leak Incident Report.
Detection alone is just an alert to a phone at 3:14 AM. The value is the chain of action that follows. Seven beats, every one documented and timestamped.
01
Water detected
A point-of-leak sensor or a flow anomaly on the meter fires within seconds of the event starting.
02
Alert lands
The dashboard surfaces the correlated event. SMS, email and app notifications dispatch to the on-site team.
03
Automation decides
Per-zone, per-time-of-day rules decide whether to close the valve immediately or wait for human confirmation.
04
Monitoring center escalates
An Eddy operator pulls the building runbook, calls the on-call contact and stays on the line.
05
Valve closes
Automatic shutoff isolates at the main, the zone, the riser or the suite. Eddy IQ or Eddy Link drives it.
06
On-site team verifies
The property contact confirms the leak source and the water is off. The dashboard logs every action with a timestamp.
07
Leak Incident Report
The event closes with a carrier-ready record: timeline, response chain, water saved and damage prevented.
The product layers
The hardware behind the program.
Five layers carry the program from sensor to shutoff to documented response. Every layer ships under one chain of accountability.
Product layerRole in the system
Eddy H2O
Detects water, temperature and humidity at high-risk points across the building.
Eddy IQ
Monitors flow on smaller lines and combines meter and valve control in a single unit.
Eddy Valve
Motorized shutoff valve Eddy supplies or specs for larger lines, up to 18". Closes on threshold or on operator command.
Eddy Link
Reads meters and drives shutoff valves up to 18", on Eddy or third-party hardware. Works in new construction or retrofit.
Monitoring center
Trained operators confirm, escalate, support response and document every incident, 24/7.
Eddy in the field
Real hardware, on real buildings.
The diagrams above show how the system fits together. These are the same valves, meters and sensors on live building water infrastructure, installed by the Eddy field team.
The hardware, installed
Actuated shutoff on a backflow assembly 
Motorized shutoff on the domestic main 
Gateway in its wall enclosure 
Smart meters on domestic risers 
Zone shutoff on a riser stack 
Valve on a hot-water recirculation line 
In-suite meters in a wall recess 
Metering on overhead copper mains
Where the leak sensors sit
Mechanical room 
Kitchen and dishwasher 
Bathroom vanity 
In-suite laundry 
In-suite HVAC 
Elevator pit 
Kitchen sink
Built for different building stages
The same program, on three different timelines.
Eddy goes in during construction, retrofits into an operating building or carries an entire portfolio. The hardware is the same. The deployment path adapts.
Stage 02
Retrofit
Adds sensors, meters and shutoff control to a building already in operation. Eddy Link reads the meters and drives the valves the building already has, or new ones Eddy installs.
Stage 03
Operational portfolio
Supports property managers and owners with monitoring, escalation, reporting and long-term risk reduction across every building in the portfolio.
Proof from real buildings
One managed program, in production.
Real client deployments, real outcomes. Each story is the same program running against a different asset class.
Institutional
Three campuses · construction through operationsUCLA
From construction phase into permanent operations.
0Major incidents across deployment
Eddy deployed during construction at Luskin Conference Center, Weyburn Housing and the CHS Medical Facility, then continued through operations. Roof-drain monitoring at CHS helped UCLA defer a major roof replacement until funding was available.
Read case study
Course of construction
11 active projects · Canada and USPCL Construction
$8.3M in damage prevented in one year.
$8.3MDamage prevented · 11 projects
Forty-seven anomalies investigated and thirty-nine confirmed leaks contained on PCL's monitored network. Eddy is now budgeted from the proposal stage on every PCL project.
Read case study
Multi-family
Vancouver · 11 storeys, 119 unitsMulti-family condominium
Deductible cut from $250K to $50K in under one year.
−80%Insurance deductible reduction
FirstService Residential retrofitted Eddy across HVAC, risers, fixtures and common areas. Four leak events mitigated annually with $11K in estimated annual savings.
Read case study
Multi-family
Vancouver · 4 buildings, 121 unitsMulti-family condominium community
25% premium reduction with no change to deductible.
−25%Insurance premium reduction
Comprehensive retrofit across HVAC, risers, sinks, toilets and common areas. Fourteen events mitigated annually with $41K in estimated operational savings.
Read case study
Hospitality
Two residential towersFour Seasons Residences
Fifteen leaks resolved with zero suite displacements.
$450K+Estimated water damage prevented
Both Four Seasons Residences towers ran fifteen confirmed leak incidents through the Eddy monitoring program with two-to-seven minute response times. Zero major incidents, zero suite displacements.
Read case study
Commercial
Class A office portfolioClass A office operator
After-hours response without closing floors to tenants.
24/7Supported response, every hour
Tenant-aware shutoff sequences let a single riser go down without closing floors. Operations gets the alert before the tenant does.
Read case studyAt portfolio scale
Numbers from the operating portfolio.
Drawn from the State of Water Risk '26 report, audited every year against carrier loss runs.
Confirmed water events Eddy operators handled across the reporting year.Eddy monitoring center
Property damage prevented across the operating portfolio.
Gallons of water conserved across the operating portfolio.State of Water Risk '26 report