Four Seasons Residences: zero major incidents across two towers.
Two luxury residential towers integrated Eddy's wireless leak protection with the Four Seasons concierge desk. Average response time runs 2 to 7 minutes. Suite displacements: zero. Estimated water damage savings exceed $450,000.
- Reduce water claim frequency
- Document alert response performance
- Standardize 24/7 monitoring response
The challenge
Two multifamily residential towers needed a proactive way to eliminate the risk of water damage without disrupting the resident experience. The Four Seasons brand standard required that any system be invisible to residents and faster than concierge escalation alone.
The solution
Eddy designed and installed a comprehensive building-wide monitoring and automation system across both towers. Wireless LoRaWAN sensors cover common areas, domestic and HVAC risers and in-suite kitchens and laundry rooms. Zone-level smart valves automatically isolate leaks and alert staff in real time.
The system integrates with Eddy's 24/7 monitoring center and the Four Seasons concierge desk so every alert is supported and routed before tenants are aware anything happened.
Coverage
Monitored high-risk areas
- Common areas
- Domestic risers
- HVAC risers
- In-suite kitchens
- In-suite laundry
- Mechanical rooms
Functionality
- Zone-level automatic isolation
- 24/7 monitoring center support
- Concierge desk integration
- Building-wide LoRaWAN backbone
Outcome
Faster alert escalation, fewer escalated incidents and a documented track record that supports both insurance conversations and operational confidence at the Four Seasons brand standard.
Results
Outcomes after deployment.
2–7 min
average response time across both towers
0
major incidents since deployment
0
suite displacements
>$450K
estimated water damage savings
15
confirmed leak incidents detected and resolved
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