22-storey hospital tower
655 devices, construction phase
Major leaks prevented during construction
6
- Builder's risk evidence carried into operations
- Continuous coverage from rough-in to handover
- Same monitoring program after substantial completion
Healthcare and institutional
Protect patient care, equipment and continuity, day and night.
Hospitals, clinics and long-term care facilities cannot afford a missed alert. Eddy's 24/7 monitoring center is escalation-aligned to clinical workflows, with construction-to-operations coverage that protected a 22-storey hospital tower across 655 devices and a 320-bed long-term care home across every bed.
Trusted across the platform
Backed by an active monitoring program, not a marketing deck.
Active devices, prevented damage and claims-affecting coverage, audited every year against the loss runs.
Active devices Eddy monitors across North America.
Property damage prevented across the operating portfolio.State of Water Risk '26 report
Confirmed water events Eddy operators handled across the reporting year.State of Water Risk '26 report
Protect the facility with Eddy
Clinical-aligned 24/7 escalation
Protect MRI, CT and high-value equipment
Coverage from construction through occupancy
Documentation for regulatory and insurance review
Coverage built for clinical operations
Tier 01
Imaging and diagnostics
Ceiling and floor sensors with instant shutoff above MRI, CT and X-ray suites.
Tier 02
Pharmacies and labs
Environmental sensors monitor continuously around medications, reagents and samples.
Tier 03
Mechanical rooms
Smart meters trigger alerts and remote shutoff on boilers, chillers and HVAC infrastructure.
Tier 04
Patient care areas
Zone isolation. Monitoring center coordinates with facilities so wings stay open.
Per-day MRI downtime before remediation
$15,000+
Imaging suite event
$500K-$2M+
Patient-area event
$30K-$80K
Risk profile
An MRI offline is a per-day problem.
Water damage is the leading cause of non-weather property loss in commercial buildings. In a hospital, the cost of a single event includes patient relocation, infection-control protocols and equipment downtime.
Eddy's monitoring center is staffed by operators trained on healthcare workflows. Zone isolation contains the incident at the wing or riser so patient wings stay open while facilities responds.
Same network, every phase
Construction through occupancy on one program.
Hospital construction projects are complex, multi-phase and high-profile. Eddy installs at temporary risers during fit-out and the same hardware transitions to permanent monitoring after substantial completion. One vendor, one reporting chain, no second install at handover.
Clinical-aligned escalation
Operators trained on healthcare workflows escalate to facilities, security and emergency contractors per the runbook.
Construction through operations
Same hardware on day one and day five hundred. Builder's risk and operating carrier reports come from one continuous chain.
GLP-compatible records
Every event is timestamped, located and logged for accreditation review and carrier renewal on the same document set.
Healthcare references
Two named programs, hospital and long-term care.
Healthcare facilities running on the Eddy monitoring program, with documented outcomes across construction and operations.
320-bed long-term care home
Multi-year monitoring, construction through operations
Events detected and resolved
341
- Zero major incidents across deployment
- 276,000 L of water saved over the program
- Single reporting chain for facilities, regulators and the board
Map your construction stage, clinical operations and renewal cycle with the Eddy healthcare team.Talk to the team
Start your system
Build your system, one question at a time.
Build Your System is a guided builder. Pick the project stage to begin and it maps the sensors, valves and budget for your building.
- Answer a few quick questions about the building.
- Watch the recommended system and budget take shape.
- Save the spec and share it with your team.
Build your systemStep 1 of 4
Pick the project stage to begin.
Free, no signup. Save and share your spec at the end.
Water Risk Intelligence
Compare your building to 2,557 monitored events.
Plug in your asset type, size and age. Get a risk score, the three drivers behind it and a brief you can hand to the board, the broker or the carrier.
Sample brief · your building
Elevated- 01Response time
- 02After-hours exposure
- 03Source concentration
The worst losses in the report tracked response gap, not alert volume.
Source: State of Water Risk ‘26 report. Bands shown are a sample. Run yours to see your own.
System features
24/7 live monitoring
ULC-listed center with clinical-aligned escalation paths
Leak protection
Water leak detection with automatic shutoff valves
LoRaWAN
Long-range wireless built for concrete cores and mechanical rooms
Smart metering
Flow data on mains and zone risers with anomaly detection
Documentation
Leak Incident Reports for regulatory and insurance review
API integration
Eddy interfaces with BMS and facilities management platforms
Dedicated PM
A project manager owns commissioning, alert routing and shutoff verification
Operator dashboard
Manage all facilities from one cloud platform
Coverage map
How Eddy works in your building.
Three layers, one solution. Scroll to see the system from sensor to shutoff to monitoring response.
Eddy H2O · bathroom
Eddy H2O · mechanical room and elevator pit
Eddy H2O · kitchen and dishwasher
Eddy H2O · in-suite laundry
Eddy H2O · bathroom
Eddy H2O · kitchen and dishwasher
Eddy H2O · kitchen island
Eddy H2O · master bath
Eddy Link · main shutoff valve
Eddy H2O · mechanical room and hot-water tanks
Eddy H2O · domestic riser
Eddy Link · riser zone shutoff
Eddy IQ · in-suite meter and valve
Eddy IQ · in-suite meter and valve
Eddy IQ · in-suite meter and valve
Eddy Dashboard · 24/7 monitoring center
Eddy · upper-floor gateway
Eddy · upper-floor gateway
Eddy · mid-floor gateway
Eddy · mid-floor gateway
Eddy · lobby gateway
Coverage map for Healthcare
01 Detect: Two ways to find a leak before it finds a unit.
Eddy detects water through two layers running in parallel. Point-of-leak sensors sit where leaks happen: common areas and mechanical rooms (including elevator pits), inside suites at high-risk appliances, and behind walls at the risers that hide damage until cascade. Flow-based detection runs continuously at meters across the building, flagging continuous low flow, continuous use and extreme use against thresholds learned from your building's baseline.
Point-of-leak
- COMMON: Common & mechanical areas (incl. elevator pits)
- AMENITY: Pool, gym, spa decks
- IN-SUITE: Out-of-wall at laundry, kitchen, baths
- RISERS: In-wall domestic risers (concealed)
- HVAC + FAN COILS: Concealed HVAC sources
Flow-based
- SUITE METERING: Per-unit submetering + leak detection (LEED-eligible)
- BUILDING USAGE: Main consumption monitoring
- H&C MAKE-UP: Closed-loop heating/cooling
02 Control: Valves that close the water before it closes the unit.
Detection without action is just an alert. Every sensor or meter event can trigger a valve, automatically on threshold or remotely from the dashboard. Eddy IQ is the all-in-one meter and valve for ¾"–1" lines. Eddy Link drives third-party shutoff valves up to 18" for everything larger.
- MAIN VALVE: Building point-of-entry shutoff
- ZONE VALVES: Riser and zone isolation
- HVAC SHUTOFF: Heating/cooling closed-loop
- SUITE VALVE: Per-suite shutoff (Smart Metering add-on)
03 Respond: A live monitoring center that closes the loop.
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
- AUTOMATION: Configurable rules per zone & time-of-day
- LIVE OPERATORS: Trained humans, every event
- ESCALATION: Per-contact-list escalation
- SUBMETERING: Per-unit billing & conservation reporting
The platform
Eddy's product suite
Eddy IQ
Smart meter and valve in one
Eddy H2O
Smart leak detection sensor
Eddy Link
Valve controller and meter reader
Eddy Dashboard
Management platform