22-storey hospital tower
655 devices, construction phase
Major leaks prevented during construction
6
- Builder's risk evidence carried into operations
- Continuous coverage from rough-in to handover
- Same monitoring program after substantial completion
Healthcare and institutional
Protect patient care, equipment and continuity, day and night.
Hospitals, clinics and long-term care facilities cannot afford a missed alert. Eddy's 24/7 monitoring center is escalation-aligned to clinical workflows, with construction-to-operations coverage that protected a 22-storey hospital tower across 655 devices and a 320-bed long-term care home across every bed.
Trusted across the platform
Backed by an active monitoring program, not a marketing deck.
Active devices, prevented damage and claims-affecting coverage, audited every year against the loss runs.
Active devices Eddy monitors across North America.
Property damage prevented across the operating portfolio.State of Water Risk '26 report
Confirmed water events Eddy operators handled across the reporting year.State of Water Risk '26 report
Protect the facility with Eddy
Clinical-aligned 24/7 escalation
Protect MRI, CT and high-value equipment
Coverage from construction through occupancy
Documentation for regulatory and insurance review
Coverage built for clinical operations
Tier 01
Imaging and diagnostics
Ceiling and floor sensors with instant shutoff above MRI, CT and X-ray suites.
Tier 02
Pharmacies and labs
Environmental sensors monitor continuously around medications, reagents and samples.
Tier 03
Mechanical rooms
Smart meters trigger alerts and remote shutoff on boilers, chillers and HVAC infrastructure.
Tier 04
Patient care areas
Zone isolation. Monitoring center coordinates with facilities so wings stay open.
Per-day MRI downtime before remediation
$15,000+
Imaging suite event
$500K-$2M+
Patient-area event
$30K-$80K
Risk profile
An MRI offline is a per-day problem.
Water damage is the leading cause of non-weather property loss in commercial buildings. In a hospital, the cost of a single event includes patient relocation, infection-control protocols and equipment downtime.
Eddy's monitoring center is staffed by operators trained on healthcare workflows. Zone isolation contains the incident at the wing or riser so patient wings stay open while facilities responds.
Same network, every phase
Construction through occupancy on one program.
Hospital construction projects are complex, multi-phase and high-profile. Eddy installs at temporary risers during fit-out and the same hardware transitions to permanent monitoring after substantial completion. One vendor, one reporting chain, no second install at handover.
Clinical-aligned escalation
Operators trained on healthcare workflows escalate to facilities and security per the runbook.
Construction through operations
Same hardware on day one and day five hundred. Builder's risk and operating carrier reports come from one continuous chain.
GLP-compatible records
Every event is timestamped, located and logged for accreditation review and carrier renewal on the same document set.
Healthcare references
Two named programs, hospital and long-term care.
Healthcare facilities running on the Eddy monitoring program, with documented outcomes across construction and operations.
320-bed long-term care home
Multi-year monitoring, construction through operations
Events detected and resolved
341
- Zero major incidents across deployment
- 276,000 L of water saved over the program
- Single reporting chain for facilities, regulators and the board
Map your construction stage, clinical operations and renewal cycle with the Eddy healthcare team.Talk to the team
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- An Eddy team member calls soon after you submit
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Water Risk Intelligence
Compare your building to 2,557 monitored events.
Plug in your asset type, size and age. Get a risk score, the three drivers behind it and a brief you can hand to the board, the broker or the carrier.
Sample brief · your building
Elevated- 01Response time
- 02After-hours exposure
- 03Source concentration
The worst losses in the report tracked response gap, not alert volume.
Source: State of Water Risk ‘26 report. Bands shown are a sample. Run yours to see your own.
System features
24/7 live monitoring
Monitoring center with clinical-aligned escalation paths
Leak protection
Water leak detection with automatic shutoff valves
LoRaWAN
Long-range wireless built for concrete cores and mechanical rooms
Smart metering
Flow data on mains and zone risers with anomaly detection
Documentation
Leak Incident Reports for regulatory and insurance review
API integration
Eddy interfaces with BMS and facilities management platforms
Dedicated PM
A project manager owns commissioning, alert routing and shutoff verification
Operator dashboard
Manage all facilities from one cloud platform
Coverage map
How Eddy works in your building.
Three layers, one solution. Turn the building to see where sensors, meters and valves sit, then run a leak through the system, from the first drop to the monitoring center's response.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 12 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
6 close-ups · select one to zoom in
Point-of-leak
Flow-based
More about Detect
Eddy detects water through two layers running in parallel. Point-of-leak sensors sit where leaks happen: common areas and mechanical rooms (including elevator pits), inside suites at high-risk appliances, and behind walls at the risers that hide damage until cascade. Flow-based detection runs continuously at meters across the building, flagging continuous low flow, continuous use and extreme use against thresholds learned from your building's baseline.
- 3-in-1 sensors detect water, temperature and humidity
- Three flow thresholds, learned per building, not generic defaults
- Sensors are permitted near sprinkler infrastructure; valves are not
Where each device sits
- COMMON: Common & mechanical areas (incl. elevator pits) · Eddy H2O
- IN-SUITE: Out-of-wall at laundry, kitchen, baths · Eddy H2O
- RISERS: In-wall domestic risers (concealed) · Eddy H2O
- HVAC + FAN COILS: Concealed HVAC sources · Eddy H2O
- BUILDING USAGE: Main consumption monitoring · Eddy Link
- H&C MAKE-UP: Closed-loop heating/cooling · Eddy IQ
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
3 close-ups · select one to zoom in
More about Control
Detection without action is just an alert. Every sensor or meter event can trigger a valve, automatically on threshold or remotely from the dashboard. Eddy IQ is the all-in-one meter and valve for ¾"–1" lines. Eddy Link drives third-party shutoff valves up to 18" for everything larger.
- Eddy IQ at ¾"–1": combined meter + valve in one unit
- Eddy Link + 3rd-party valves at mains, zones, risers, hydronics (up to 18")
- Fire mains and sprinkler systems excluded by design for life safety
Where each device sits
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
3 close-ups · select one to zoom in
What happens in a leak, step by step
- A supply line fails under the sink in a patient-room washroom.
- Eddy H2O under the sink detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Facilities and the 24/7 monitoring center are alerted at the same time.
- The monitoring center coordinates with facilities, and the zone valve closes on their go-ahead.
- An operator stays on the line with facilities and the department head until someone has eyes on it.
In patient areas, isolation is coordinated with your facilities team. Rules are set per building and per zone.
More about Respond
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
- Configurable automation rules per zone and time of day
- Trained operators on duty 24/7
- Escalation: automation → property manager → emergency contact, on your list
- Submetering and consumption data for billing, conservation and ESG reporting
Behind each close-up
- AUTOMATION: Configurable rules per zone & time-of-day · Eddy Dashboard
- LIVE OPERATORS: Trained humans, every event · Monitoring center
- ESCALATION: Per-contact-list escalation · Your team
The system
Eddy goes in while the building goes up.
Sensors cover risers, HVAC sources and active work zones before the walls close. Meters watch the domestic main and site water, and the monitoring center is on the line from day one.
3 layers and 15 close-ups in this building
Detect
Build the detection layer into the building itself.
Sensors go in before the walls close, and meters watch the main and the site water from day one.
9 close-ups · select one to zoom in
Point-of-leak
Flow-based
More about Detect
The best time to place a sensor behind a wall is before the wall closes. Eddy goes in during construction to install the same operational-grade detection your building will run on for the next decade: sensors at common areas and mechanical rooms, concealed sensors at risers and HVAC sources you'll never be able to retrofit this easily again, plus construction-specific coverage at active high-risk zones, ambient climate monitoring during temperature and humidity swings, and optional fire main flow monitoring for unintended sprinkler discharge.
- Same 3-bucket sensor placement as operational buildings (common · in-suite · concealed)
- Riser and HVAC sensors placed pre-drywall, no later retrofit needed
- Construction-only overlays: high-risk zone sensors, climate anomalies, fire main flow monitoring
Where each device sits
- COMMON & MECHANICAL: Mech rooms, lobbies, elevator pits · Eddy H2O
- RISERS: Placed before walls close · Eddy H2O
- HVAC + FAN COILS: Concealed HVAC sources · Eddy H2O
- HIGH-RISK ZONES: Construction-active areas (Advanced tier +) · Eddy H2O
- CLIMATE: Humidity & temperature anomalies · Eddy H2O
- DOMESTIC MAIN: Building usage from Day 1 · Eddy Link
- SITE WATER: Temporary construction water (Eddy IQ) · Eddy IQ
- H&C MAKE-UP: Closed-loop heating/cooling · Eddy IQ
- FIRE MAIN FLOW: Unintended sprinkler discharge detection (meter only, no valve) · Eddy Link
Control
Stop the cascade before the crew gets the call.
Valves close on the lines most likely to fail, and schedule mode shuts the main when the crew leaves.
5 close-ups · select one to zoom in
More about Control
Automatic shutoff on the lines most likely to fail during construction: domestic main, temporary water supply, hydronic make-up. Schedule mode closes the valve when the trades leave and opens it when work resumes. A daily after-hours guardrail aimed at the 2 AM peak when most leaks happen and the site is empty.
- Eddy Link + 3rd-party valve on the domestic main (sized to pipe)
- Eddy IQ on ¾"–1" lines (temp construction water and H&C make-up)
- Domestic zone valves added at the Unlimited tier
- Fire mains excluded by design (monitoring permitted, see DETECT pillar)
Where each device sits
Respond
Day 1 of the project, Day 1 of the service.
The monitoring center is on the line from the first valve install and stays on through occupancy.
3 close-ups · select one to zoom in
What happens in a leak, step by step
- A fitting lets go on a charged riser, several floors up.
- Eddy H2O on the slab detects water, and the meter on the domestic main sees the flow jump.
- The alert reaches the site team and the 24/7 monitoring center at the same time.
- The domestic main closes on the project's shutoff rule.
- An operator coordinates live with the superintendent until the crew has eyes on it.
Shutoff rules are set per project, per zone and per time of day.
More about Respond
Eddy's monitoring center is on the line from the first valve install. Every alert is confirmed by a trained operator and coordinated live with the superintendent, not left on voicemail. When the building reaches occupancy, the service continues with the same team. No handoff to figure out, no system to redeploy.
- Operators coordinate live with on-site superintendent
- Same monitoring center carries through to occupancy
Behind each close-up
- AUTOMATION: Per-zone, per-time-of-day rules · Eddy Dashboard
- LIVE OPERATORS: Trained humans on every event · Monitoring center
- HANDOFF TO OCCUPANCY: Service continues, no rebuild · Monitoring center
The platform
Eddy's product suite
Eddy IQ
Smart meter and valve in one
Eddy H2O
Smart leak detection sensor
Eddy Link
Valve controller and meter reader
Eddy Dashboard
Management platform
Compare
How Eddy stacks up against the alternatives.
Detection method, response chain, network protocol and insurance reporting, side by side.
All comparisons