Eddy vs ProSentry: Eddy's own operators stay on until the water is off.
Both use LoRaWAN leak sensors, shutoff valves and live operator calls. ProSentry's operators call your contacts, then building staff solve the leak. At Eddy, an operator calls your team within minutes and stays on until the water is off.
150,000+
Active devices in the field across North AmericaAbout EddyUS$98M
Estimated damage prevented across our portfolio in a yearState of Water Risk '26
Trusted by
Where Eddy and ProSentry differ
| Feature | Eddy | ProSentry | Why it matters |
|---|---|---|---|
| After the call | Eddy's operator stays on until the water is off | Building staff address and solve the leak | A call starts the response. An operator who stays on while your team finds the leak and closes the valve keeps it moving. |
| Largest shutoff valve | Up to 18 inches with Eddy Link | Valve sizes not stated | A burst riser or main needs a valve sized for that pipe. Small valves can only isolate the lines they sit on. |
| Record of each event | A Leak Incident Report for every confirmed event | Incident reports kept in its dashboard | At renewal, insurers ask what happened, how fast it was caught and what was done. A report for every event answers all three. |
| Setup and support | A project manager, then a Building Success Manager | Free survey and design, then your team installs | Someone has to place the sensors, set the alert rules, test the valves and keep the call list current long after go-live. |
| Construction | One system from fit-out into occupancy | Construction phase not stated | Job sites sit empty after hours with water lines charged. A system that carries on into occupancy protects the building without a second install. |
| What both have | |||
| Leak sensors | Eddy H2O sensors for water, humidity and temperature | Point-of-leak sensors, plus gas and mechanical sensors | Sensors where leaks start, at fixtures, fan coils and risers, find water before it spreads. |
| Automatic shutoff | Eddy IQ and Eddy Link valves, by rule or operator | Automatic or remote water shutoff valve | Closing a valve is what stops the damage. An alert alone only reports it. |
| 24/7 monitoring | Eddy's in-house monitoring center, with operators who call your team | Live operator calls from UL-certified call centers | Leaks don't keep business hours. Someone has to be watching at night, on weekends and on holidays. |
| Network | Eddy's own LoRaWAN network on cellular or Ethernet gateways, no building Wi-Fi | LoRaWAN, with no Wi-Fi | The network decides what the system can see. Leaks start in mechanical rooms, risers and concrete cores, where Wi-Fi and cellular signals often fade. |
ProSentry details come from its public website, checked October 2026.
Get a protection planWhy choose Eddy over ProSentry
Both detect leaks on LoRaWAN and call your team. The difference is what happens after the call.
An operator on the line until it's handled
ProSentry's operators call your contacts, and then building staff address and solve the leak. At Eddy, an operator calls your team within minutes of an alert and stays on until the water is off.
Shutoff that scales to the mains
Both offer automatic shutoff. Eddy IQ shuts off smaller lines and Eddy Link drives motorized valves up to 18 inches on mains and risers. ProSentry's valve sizes aren't stated.
Dedicated project management and customer success
A project manager owns commissioning, alert routing and shutoff testing. After go-live, a Building Success Manager stays with the property. ProSentry surveys and designs the system, and your team installs it.
Construction-to-operations coverage
Eddy goes in during fit-out, and the same sensors, valves and monitoring carry on into occupancy. PCL Construction builds with Eddy across Canada and the US.
After the alert
Catch every leak while it is still small.
Six real leaks from one summer. Each one caught by a sensor, worked by Eddy’s 24/7 Monitoring Center within minutes and closed with a record.
The events and calls are real. Names and locations are hidden on purpose to protect privacy.Real events and calls. Names and places hidden on purpose.
Next city
Cover every city with one Monitoring Center.
After the alert
Know first. Act fast. Keep the record.
Sensors in the right places, a 24/7 Monitoring Center that calls your team within minutes and a record for the file every time.
Get a protection planSix real events after the alert
Keep a morning overflow to one bathroom.
Condo suite, main bathroom. Sensor alert at 7:11 AM, worked by Eddy’s 24/7 Monitoring Center.
- Alert
- A sensor at the bathroom sink gets wet.
- Problem
- A backed-up toilet, water across the floor, the suite below at risk.
- Resolution
- Contained, floor mopped, fans running. Eddy kept monitoring at the building’s request.
- Source
- Backed-up toilet, overflow onto the floor
- Extent
- Floor wet and mopped, fans running, floor damage reported
- Other areas
- Suite below under inspection
- Management aware
- Superintendent attended the suite
- The fix
- Superintendent managing, no plumber yet
- The sensor
- To be verified, concierge told to wipe the sensor and the area
- On scene
- Concierge, superintendent
- Status
- Contained. Monitoring continued at the building’s request
Find a leak in a room nobody visits.
Mechanical penthouse, boiler room. Sensor alert at 8:50 AM, worked by Eddy’s 24/7 Monitoring Center.
- Alert
- A sensor in the boiler room gets wet.
- Problem
- A small leak near the boilers, a puddle of water.
- Resolution
- Concierge and maintenance already on it. Closed on the same call, sensor to be dried and inspected.
- Source
- Small leak near the boilers, exact source not determined on the call
- Extent
- Puddle of water
- Other areas
- None
- Management aware
- Maintenance and building management on scene
- The fix
- Maintenance already working on it
- The sensor
- To be dried and inspected for physical damage
- On scene
- Concierge, maintenance team, building management
- Status
- Closed at the building’s request
Get a burst pipe sorted the same day.
Condo suite, laundry room. Sensor alert at 10:12 AM, worked by Eddy’s 24/7 Monitoring Center.
- Alert
- A sensor behind the washing machine gets wet.
- Problem
- A supply pipe let go. Flowing, not dripping.
- Resolution
- Builder on site, leak sorted the same day. The operator lined up a follow-up call.
- Source
- Washing machine supply pipes
- Extent
- Flowing
- Other areas
- Laundry room
- Management aware
- Yes, building management and the builder
- The fix
- Expected the same day, builder on site
- The sensor
- Still active, still wet
- On scene
- Security desk, builder
- Status
- Sorted the same day, follow-up call set
Limit a flood to one ceiling.
Condo suite, main bathroom. Sensor alert at 10:40 AM, worked by Eddy’s 24/7 Monitoring Center.
- Alert
- A sensor on the bathroom pipes gets wet.
- Problem
- A resident’s bidet flooding the bathroom and coming through the ceiling below.
- Resolution
- Leak stopped, bidet condemned, resident told to remove it. The water reached one other area, the ceiling below.
- Source
- Resident-installed bidet
- Extent
- Flood, now under control
- Other areas
- Ceiling of the suite below
- Management aware
- Yes, superintendent and resident services
- The fix
- Leak stopped, bidet condemned, resident told to remove it
- The sensor
- Removed while the pipes dry, to be reinstalled
- On scene
- Front desk supervisor, superintendent, resident services
- Status
- Closed
Fix a drip before it becomes a puddle.
Office tower, floor kitchen. Sensor alert at 1:27 PM, worked by Eddy’s 24/7 Monitoring Center.
- Alert
- A sensor under the kitchen sink gets wet.
- Problem
- A faucet supply line dripping under the sink.
- Resolution
- Line isolated, plumber called while it was still a drip.
- Source
- Faucet supply line under the kitchen sink
- Extent
- Dripping
- Other areas
- None
- Management aware
- Yes, building security and operations
- The fix
- Isolated, plumber called
- The sensor
- Dried, alert went inactive
- On scene
- Building security
- Status
- Closed
Shut a leak down at night and deal with it in the morning.
Condo suite, kitchen. Sensor alert at 7:17 PM, worked by Eddy’s 24/7 Monitoring Center.
- Alert
- A sensor under the dishwasher gets wet.
- Problem
- A dishwasher line leaking under the cabinet after hours, no maintenance until morning.
- Resolution
- Valves shut the same evening, calls held overnight as the building asked, sensor kept live.
- Source
- Under the kitchen cabinet, dishwasher line
- Extent
- Not confirmed, sensor out of reach
- Other areas
- None reported
- Management aware
- Yes, maintenance via Teams and the property manager
- The fix
- Manual valves shut off that evening, maintenance 9:00 to 10:30 the next morning
- The sensor
- Live until dry, to be dried and inspected in the morning
- On scene
- Concierge
- Status
- Closed. Escalation held until 11 AM, sensor live
Coverage map
Run a leak to the operator's call.
Turn the building to see where each sensor and valve sits, then run a leak from the first drop to the call.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- Within minutes, an operator calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
Already on ProSentry?
Eddy runs one program on its own network, so most buildings switch at renewal or during a capital project. We'll review your setup and show what would change.
Eddy vs ProSentry: common questions
Does ProSentry have automatic shutoff?
Yes. ProSentry offers an automatic and remote water shutoff valve that closes when its sensor detects a leak, with sizes not stated. Eddy IQ can shut off smaller lines and Eddy Link drives motorized valves up to 18 inches.
What happens when an alert fires at 2 AM?
Where a valve is set to close on a leak, it shuts off the water first. Then an Eddy operator calls your on-call contact within minutes and stays on until it's handled. ProSentry's operators call your contacts too, then building staff address and solve the leak.
Does Eddy need building Wi-Fi?
No. Eddy runs its own LoRaWAN network on cellular or Ethernet gateways, so it never relies on building Wi-Fi. LoRaWAN reaches through concrete cores and mechanical rooms, with about one gateway every two floors in a tower. ProSentry also runs on LoRaWAN, with no Wi-Fi.
Can Eddy help with our insurance?
Yes. Every confirmed event closes with a Leak Incident Report, documentation your carrier can use at renewal. Monitored buildings have documented premium savings of up to 20%, with deductible reductions of up to 80% documented at individual properties, though incentives vary by carrier and building.
Can Eddy protect a building during construction?
Yes. Eddy protects buildings from fit-out into occupancy. Sensors watch temporary risers and mechanical rooms, and valves can close a line after hours. The same hardware and monitoring center carry on after handover. PCL Construction builds with Eddy across Canada and the US.
How much does ProSentry cost compared to Eddy?
It depends on the building's size, the level of protection and the valves it needs. Per its website, ProSentry sensors typically cost $60 to $80 each, plus generally $4 to $9 per tenant a month. Eddy prices the hardware, the 24/7 monitoring center, project management and incident reporting as one managed service. Share their quote and we'll show what Eddy would add.
Is ProSentry a better fit for some buildings?
Yes. For New York City buildings that need wireless gas alarms for Local Law 157 and low-cost water sensors, ProSentry is a strong choice. Eddy is built for buildings that want one managed program from fit-out into occupancy, with its own operators on call 24/7.