Eddy vs Pipe Burst Pro
Eddy vs Pipe Burst Pro: which leak detection system is right for your building?
Pipe Burst Pro runs on LoRaWAN like Eddy and pairs sensors with FloMeter shutoff. The gap is the response layer. Pipe Burst Pro sends app, text and automated phone alerts. Eddy adds a 24/7 monitoring center staffed by trained operators who call your team and stay on the event until the water is off.
Why choose Eddy over Pipe Burst Pro
Both detect leaks and can close a valve on LoRaWAN. The difference is who is watching when the alert fires.
A staffed monitoring center, not an automated dialer
Pipe Burst Pro routes alerts to an app, a text and an automated phone call through its platform. Eddy adds operators who confirm the event, work the escalation list and stay on the line until the property team responds. An automated call cannot coordinate a response.
Insurance-grade documentation
Every confirmed Eddy event closes with a Leak Incident Report built for carriers. Pipe Burst Pro surfaces usage and alert data through its platform. The renewal turns on documented, source-level response records.
One program from construction into operations
Eddy plans against the MEP drawings during fit-out and carries the same hardware and monitoring into occupancy. Pipe Burst Pro is sold as detection hardware across residential and commercial.
A managed program, not a device you watch
Eddy ships with a dedicated project manager through commissioning and a Building Success Manager after go-live. The system is run for you.
Coverage map
Both detect and shut off. Eddy also answers.
Pipe Burst Pro sends app, text and automated phone alerts. Eddy adds trained operators in a 24/7 monitoring center who call your team and stay on the event until the water is off. Run a leak to see each step.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
More about Respond
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
- Configurable automation rules per zone and time of day
- Trained operators on duty 24/7
- Escalation: automation → property manager → emergency contact, on your list
- Submetering and consumption data for billing, conservation and ESG reporting
Behind each close-up
- AUTOMATION: Configurable rules per zone & time-of-day · Eddy Dashboard
- LIVE OPERATORS: Trained humans, every event · Monitoring center
- ESCALATION: Per-contact-list escalation · Your team
- SUBMETERING: Per-unit billing & conservation reporting · Eddy IQ
Eddy vs Pipe Burst Pro: feature by feature
The hardware overlaps. The managed program is the difference. Here is how the two compare on monitoring, response, reporting and coverage.
Monitoring and response
Eddy
In-house monitoring center staffed 24/7 by operators trained on water incidents. They confirm the event, call the escalation list and stay on until the water is off.
Pipe Burst Pro
Alerts go to the app, a text and an automated phone dialer through the ionleaks.com platform. No live monitoring center is stated.
Why it matters: Detection without a person in the loop is an alert, not a contained loss. The most damaging events happen overnight, when an automated call still needs someone to act.
Automatic shutoff
Eddy
Eddy IQ integrates metering and shutoff on smaller lines. Eddy Link drives motorized valves up to 18 inches on larger lines, all provisioned and configured by Eddy.
Pipe Burst Pro
FloMeter Control combines flow metering with automatic shutoff at the source.
Why it matters: Both can stop the water. Eddy scales shutoff from a single fixture to building mains and risers.
Detection methods
Eddy
Eddy H2O 3-in-1 sensors detect water, humidity and temperature near every high-risk source. Inline flow meters watch the mains and zone risers.
Pipe Burst Pro
PipeBurst Pro 5 wireless water and temperature sensors, plus FloMeter flow metering.
Why it matters: Point sensors catch a slow drip. Flow intelligence catches an abnormal run or a burst riser. Both layers matter.
Network protocol
Eddy
LoRaWAN at 915 MHz, engineered for concrete cores, mechanical rooms and tall buildings.
Pipe Burst Pro
LoRaWAN, a LoRa Alliance member.
Why it matters: The radio is comparable. This is the point of agreement, not the differentiator.
Insurance reporting
Eddy
Leak Incident Reports formatted for carriers, plus portfolio summaries. Documented premium savings of up to 20%, with deductible reductions of up to 80% documented at individual properties.
Pipe Burst Pro
Usage and alert history through the ionleaks.com platform. No carrier program surfaced.
Why it matters: Renewals turn on a documented, source-level response chain, not raw usage exports.
Construction-to-operations coverage
Eddy
Plans against the MEP drawings during fit-out and carries the same hardware into operations, with no second install at handover.
Pipe Burst Pro
Marketed across residential, multi-family and commercial. Construction-phase program varies by deployment.
Why it matters: The leaks that hit hardest happen during fit-out, when the building is unoccupied.
Managed service
Eddy
Dedicated project manager through commissioning and a Building Success Manager after go-live.
Pipe Burst Pro
Sold as detection hardware on a monitoring platform.
Why it matters: Programs that hold shape across hundreds of devices need a partner, not a self-serve account.
Talk to a leak-detection advisor about your building
We will map your building's risk points and tailor a recommendation to your property type, construction stage and insurance requirements.
Talk to a leak-detection advisorGetting started is easy
Detection alone is not loss prevention. Eddy connects detection, shutoff, monitoring and reporting in one place.
Build your system
Tell us about your building and get a customized leak protection recommendation in minutes.
Build your systemTalk to our team
Walk through the differences with a specialist who will tailor a recommendation to your property type, construction stage and insurance requirements.
Talk to a leak-detection advisorFAQ
Pipe Burst Pro has shutoff too. What is the real difference?
Both systems detect leaks and can close a valve on LoRaWAN. That part is genuinely comparable.
The difference is the response layer. Pipe Burst Pro sends an app, text and automated phone alert. Eddy adds a 24/7 monitoring center whose operators confirm the event, call your escalation list and stay on it until the water is off, then close the event with a carrier-ready Leak Incident Report.
What does Pipe Burst Pro's monitoring look like?
Pipe Burst Pro routes alerts through the ionleaks.com platform to an app, a text and an automated phone dialer. There is no live human monitoring center stated.
Eddy operators join minutes after the alert, coordinate the response per the building runbook and document the outcome.
Is Pipe Burst Pro a good fit for some buildings?
Yes. For a building that wants LoRaWAN detection hardware and has its own response infrastructure, Pipe Burst Pro is a capable system.
Eddy fits buildings where the response chain and the insurance documentation matter as much as the sensor, and where the program needs to run from construction into operations.
More comparisons
See how Eddy compares with other systems.
Detection method, response chain, network protocol and insurance reporting, side by side.
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