Protect every resident, every floor.
Eddy is the managed leak detection service for multi-family residential buildings. Sensors at fixtures and risers, smart metering on the mains and a 24/7 monitoring center turn alerts into resolved incidents and the documented insurance outcomes that follow.
Protect your property with Eddy
Reduce insurance costs
Documented mitigation moves the renewal conversation. Comparable properties have seen premium savings of up to 20%, with deductible reductions of up to 80% documented at individual properties.
Prevent leaks and water damage
Sensors at every fixture, riser and mechanical room. Smart meters on the mains. Anomalies surface before they become claims.
Shut off water remotely
Eddy Valve closes automatically per the runbook on the threshold or on operator command. SMS, email and app notifications page the building team in seconds.
Lower individual unit cost
Submetering replaces estimated bills with actual consumption. Residents see what they use and disputes drop alongside operating overhead.
Simple, powerful leak protection
Tier 01
Building protection
A base system with remote shut off valves, building network and sensors throughout the property.
Tier 02
Unit protection
Additional smart sensors within the suite placed next to at risk fixtures & appliances.
Tier 03
Smart metering
Smart meters for consumption billing data with leak detection algorithms to prevent leaks.
Tier 04
Construction protection
Protection during the course of construction to derisk construction sites and support better insurance.
Eddy 2025 portfolio
Reduced
Documented mitigation lowers special-assessment risk
Events start in-suite. The bill follows.
Water events in multi-family compound across units fast, displacing residents and dragging the next renewal into hostile territory.
Eddy's monitoring center catches every event at the sensor. Zone isolation contains the incident at the suite or riser, so wings stay open and adjacent units stay dry.
Built for the spaces leaks start in.
Multi-family events compound across units. A failure on one floor reaches every floor below it before anyone responds. Eddy combines smart meters on the main and zone risers, point-of-leak sensors at every high-risk fixture and remote shutoff valves, all on one wireless network engineered for the back-of-house and the mechanical spaces other systems do not reach.
LoRaWAN at 915 MHz
Reaches mechanical rooms and elevator pits where Wi-Fi never did, with no extra cabling.
Continuous flow monitoring
Smart meters catch slow leaks and pressure anomalies before they cascade.
Predictive maintenance
Degrading fixtures surface in the dashboard before the next event.
Per-unit submetering, built in.
Eddy IQ meters water at every suite, so you get fair, accurate per-unit billing data and leak protection from the same device.
Consumption flows to your submetering company through M-Bus or an API, while Eddy watches each unit for leaks and can shut the water off in seconds.
See how water submetering worksEddy IQ
Per-suite meter and shutoff
Fair billing
M-BusAPIPer-unit consumption flows to your submetering company.
Water protection
Eddy watches each suite for leaks and can shut the water off in seconds.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- An Eddy team member calls soon after you submit
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
What the comprehensive program protects.
Most multi-family water events start inside a resident suite, behind drywall, near fixtures and appliances. The comprehensive deployment tier extends the program to every high-risk in-suite source so the building reaches every leak path with a documented response.
- 87%
- Multi-family leaks originating in resident suites
- 65%
- Leaks happening after-hours
- 2 AM
- Peak leak hour across the portfolio
Behind drywall, near fixtures and appliances
When in-suite issues run silent
The hour with the highest concentration of major leaks
Water Risk Intelligence
Compare your building to 2,557 monitored events.
Plug in your asset type, size and age. Get a risk score, the three drivers behind it and a brief you can hand to the board, the broker or the carrier.
Sample brief · your building
Elevated- 01Response time
- 02After-hours exposure
- 03Source concentration
The worst losses in the report tracked response gap, not alert volume.
Source: State of Water Risk ‘26 report. Bands shown are a sample. Run yours to see your own.
Multi-family wins with Eddy.
Real numbers from real buildings. Some are named; others are described generically for privacy. Pick one to read the full story.
Multi-familyVancouver, BC11-storey condominiumAn 11-storey condominium cut its insurance deductible by 80% in under a year.
80%reduction in insurance deductible, from $250,000 to $50,000An 11-storey, 119-unit concrete condominium in Vancouver's Olympic Village retrofitted Eddy across HVAC, risers, fixtures and common areas. The deductible dropped from $250,000 to $50,000 inside the first year.
Multi-familyVancouver, BCFour-building condominium communityA four-building condominium community saw a 25% premium reduction with no change to deductible.
25%reduction in insurance premium with no change to deductibleA 121-unit Vancouver complex spread across four buildings retrofitted zone monitoring, remote shutoff and a full-building wireless network. The result: $41K in estimated annual savings and 14 leaks mitigated each year.
Multi-familyTwo residential towersFour Seasons ResidencesFour Seasons Residences: zero major incidents across two towers.
2–7 minaverage response time across both towersTwo luxury residential towers integrated Eddy's wireless leak protection with the Four Seasons concierge desk. Average response time runs 2 to 7 minutes. Suite displacements: zero. Estimated water damage savings exceed $450,000.
Multi-familyMontreal, QuebecEddy-protected buildingA badly installed fixture could have leaked for months. It was isolated the same day.
Same dayInstallation defect isolated after detectionA resident-added fixture was not seated properly and began a slow leak under a bathroom sink, with no one to report it. Eddy detected the water near the sink, the source was identified as an installation defect, and the leak was isolated the same day with no spread.
- Multi-familyCalgary, AlbertaEddy-protected building
A burst pipe, stopped the same second it started
ImmediateAutomatic shutoff the moment extreme flow was detectedA booster pipe failed on the third floor and dumped water with no one there to see it. Eddy detected the extreme flow and shut the water off automatically, confining a burst pipe to a small area before it reached a single suite.
Multi-familyVancouver, British ColumbiaEddy-protected buildingA drip behind drywall on an upper floor. Caught in seconds, sealed before it migrated.
SecondsConcealed in-wall leak detectedA concealed leak behind a fan coil on an upper floor looked like nothing from the room. A wireless sensor inside the wall cavity caught the moisture in seconds, and the superintendent sealed it before water could accumulate or migrate to other floors.
Multi-familyOttawa, OntarioEddy-protected buildingA fan coil failed in an empty suite. The line was isolated before anyone set foot inside.
RemoteAffected line isolated before prolonged lossA failing fan coil pulled abnormal make-up water through the heating and cooling loop in an unoccupied suite. Eddy detected the abnormal flow, the affected line was isolated remotely before prolonged loss, and a plumber completed the repair.
- Multi-familyMississauga, OntarioEddy-protected building
A leak near the boiler tanks. Contained before it spread an inch.
0Spread to other areasA flow-switch leak near the boiler tanks in a mechanical penthouse threatened the systems the whole building depends on. Eddy detected the water early, the leak was traced and contained quickly, and critical systems stayed online.
- Multi-familyToronto, OntarioEddy-protected building
A pressure-relief valve failed at 12:18 AM. The building never knew the difference.
12:18 AMOvernight failure detected the moment it startedA boiler-room pressure-relief valve failed in the middle of the night, with no one in the building to see it. Eddy detected the leak at 12:18 AM, reached the concierge within minutes, and the failed valve was isolated before water reached any occupied space.
Multi-familyVancouver, British ColumbiaEddy-protected buildingA slow drip the eye could never catch. Smart metering saw it anyway.
Off-hoursIrregular low flow detected automaticallyA minor leak on a closed-loop cooling system showed up as continuous low flow on the make-up line, with nothing to see or hear. Eddy's smart metering flagged the abnormal pattern off-hours, and the superintendent isolated the chiller-room leak before it grew into a mechanical event.
Multi-familyToronto, OntarioEddy-protected buildingTwo washing-machine events in one week. Both shut off automatically.
Under 1 minUnit valves closed after each alertIn a purpose-built rental tower protected from day one, two separate washing-machine events were intercepted in a single week. Each time the suite's water valves shut off automatically the moment the sensor triggered, containing both events to single suites.
- Multi-familyHamilton, OntarioEddy-protected building
Water under a dishwasher at 1:15 PM. It never left the suite.
1 suiteLeak contained, no spread to neighboring apartmentsA dishwasher leak in a newly delivered community could have sent water down through several floors. A unit-level sensor caught it at the source, building staff confirmed it within minutes, and the event stayed inside the single suite.
Compare
How Eddy stacks up against the alternatives.
Detection method, response chain, network protocol and insurance reporting, side by side.
All comparisons