Water Protection for High Rise & Multi-Dwelling Units

Water Protection for High Rise & Multi-Dwelling Units

Water Damage: Is Your Building at Risk?
The rising risk of water damage is affecting millions of condo dwellers, and IoT water monitoring can help.
Whether you live in a condo, apartment, or single dwelling home, water damage is your biggest risk. Most property owners do not realize that they are 12 times more likely to experience a significant water damage incident than a fire. In fact, water damage claims have grown to account for 48% of all claims seen in Canada.
Among the most vulnerable to damages are high rise/multi-dwelling units (also referred to as ‘Multi Unit Residential Buildings’ or ‘MURBs’). These buildings face significant risk from regular equipment wear and tear (say, a hot water boiler leaking), human error (like leaving your bathtub running), and water issues from communal areas (for example, a toilet overflowing in your building’s gym bathroom).
Water damage in MDUs can be catastrophic
Water issues can turn downright disastrous in multi-dwelling scenarios when you factor in the sheer volume of property affected and the resulting displacement of residents following a major water issue.
Last year, a building in Toronto had a pipe burst in a unit on its 12 floor. The incident caused more than $5,000,000 in damages and displaced more than 50 residents for three months. Worse still, the building’s insurance company was refusing coverage for future water related incidents.
Enter Internet of Things (IoT) powered water/leak protection that triggers alerts the moment water is detected. Water monitoring solutions can act as an alert system that detects the presence of water, notifying the property manager and/or resident so that action can be taken, or may consist of a remote/automatic shutoff system at the main that enables users to shut off their water immediately if a leak is detected. Some solutions employ both a sensor and shutoff valve that enables immediate detection and water shutoff as part of a closed loop system.
The above mentioned building employed a solution that included more than 1,500 LoRaWAN enabled leak detection sensors with a property manager dashboard that alerted not just the unit owner, but the property manager as well in the event of a water incident.
In less than 60 days, the technology identified 17 separate water issues, including:
• A lobby toilet overflowing
• 2 occurrences of dishwashers overflowing (user driven)
• 4 occurrences of leaking washing machines
• 7+ heat exchanges that required draining
• 2 alerts initiated due to frozen heat exchanges
• A leaking valve in the boiler room
In all instances, the Property Manager was alerted to the issues, prompting actions that mitigated damage. Left unchecked and unmonitored, the damages and costs would have been significant. Further, the system provided their insurer with the assurances needed to continue coverage for the building.
IoT powered technology has taken hold in all facets of MDU living, and water damage mitigation is an essential part of the overall connected living space. With proactive controls in place, condo-owners and property managers never need to worry about water damage, mold growth, or being displaced due to damage.
About the Author
Elliott Samuel is a Director of Sales and Channel Development who works with Commercial and Multi Unit Residential Developers and Operators to provide water monitoring and protection from water damage through the power of the IoT. Elliott also works with Energy Management Firms, Submetering Firms, Property Managers, and Telecoms to develop partnerships and strategic alliances with the goal of strengthening all parties’ offerings.
Through years of working in sales and channel development in the technology and restoration industry, Elliott understands the challenges faced by key stakeholders as it relates to water and its impact on structures. Elliott has been a key member of the Eddy team in accelerating the company’s market penetration within the Multi Dwelling sector.

Share this article on

Related Articles

Eddy Win of the Week

Win of the Week – CityLights on Broadway

CityLights on Broadway by Pemberton Group seamlessly blends resort-style amenities, contemporary architecture, and the cosmopolitan vibe of the bustling Yonge and Eglinton neighbourhood. The building’s sleek and modern design, featuring

Read More
Eddy Win of the Week

Win of the Week – 75 Oneida Crescent

75 Oneida is a new condominium built by Pemberton Group in the heart of Richmond Hill at Yonge & Hwy 7. Recently, a water-detected alert was triggered by one of our sensors in the mechanical penthouse at 75 Oneida Crescent.

Read More

Win of the Week – Kingsway By The River

Developed by Urban Capital, Kingsway By The River is ideally situated in the heart of Toronto’s prestigious Kingsway neighbourhood. Creating a classic internationally-styled community on the bank of The Humber

Read More
Paul Pathak​


Paul Pathak is a partner of Chitiz Pathak LLP. Paul practices principally in the areas of corporate, securities, corporate finance, mergers and acquisitions and commercial law. He represents and provides sophisticated guidance to private and public corporate clients in a broad range of industries, including mining, technology, manufacturing, venture capital and merchant banking.

George Krieser​


George Krieser founded Total Credit Recovery Limited (“TCR”) in 1980 and is the President and Chief Executive Officer. TCR is the largest 100% Canadian-owned and operated collection agency, solely collecting Canadian debt. George previously served as a Director of Universal Energy. He also served as a member of the board of directors of Baycrest Foundation and as a member of the fundraising committee for UJA Federation of Greater Toronto.
Gary Goodman​
Gary Goodman is a Trustee and Chair of the Audit & Risk committee of Boardwalk Real Estate Investment Trust., a former Chairman of Huntingdon Capital Corp., trustee of Gazit America & Brightpath Early Learning, and is a member of the advisory boards of the Vision Funds. Gary was previously Executive Vice President of Reichmann International where he served as a senior financial executive and trusted advisor for over 30 years.

Chris Gower


Chris Gower started his career in construction on the tools – framing houses, where he grew a deep appreciation for the trades. Prior to his current role as Chief Operating Officer, Buildings at PCL Construction (“PCL”), Chris held positions including construction risk manager, senior project manager, district manager and regional vice president. Throughout his more than 25 years at PCL, he has delivered iconic construction projects across Canada, Australia and the United States.

June Thomson

EVP, Sales, Marketing
& Business Development

June joined the Eddy team coming from Enercare after 10+ years in various roles, most recently as Vice President of the North American Builder Division. June has been in the HVAC industry for over 41 years, holding several roles throughout her career from Technician to Provincial Offences Officer.

Saj Khan

COO & President

Sajid Khan helped launch Eddy Solutions and has been in the role of Chief Operating Officer since inception. With more than 20 years of leadership and operational experience in the home services sector, Saj has held roles such as COO of Eco Energy Service, Vice President of Operations at both National Home Services and Universal Energy.

Boris Baril


With more than 25 years of financial experience, Boris has held both public and private company CFO roles; supported two (TSX listed) initial public offerings (IPOs), debt and equity capital raises, and M&A transactions. Boris graduated from York University and is a CPA, CA.

Mark Silver

CEO & Chairman

Mark L. Silver is President of Optus Capital Corporation. Mr. Silver has made significant real estate investments in both development stage and income producing properties in the residential, commercial and industrial sectors over his 35 year business career. Over the last 22 years, these investments have been made through his company, Optus Capital Corporation. Mr. Silver was a founding partner and Chief Executive Officer of Universal Energy which was sold in 2009 to Just Energy Group Inc. He co-founded Direct Energy Marketing and grew the company to over $1.3 billion in revenues before selling to Centrica PLC (also known as British Gas) in 2000.