What Eddy's 24/7 monitoring center does

A sensor is only half the system

Picture a leak in your office building during a busy workday. Say the building has smart sensors and one fires. If the on-site manager is new, busy or away, that alert can sit unread while the water keeps running. This is the gap a monitoring center closes. Detecting water was never the hard part. Acting on it, every time, at any hour, is. That is the whole argument behind our pillar, leak detection is an operations problem, not a gadget problem.

Technology plus people

Eddy's center pairs sensor and AI-driven detection with trained human operators. It does not just flag a problem, it works the response. Based in Toronto, the team is trained in both the technical and emergency-response sides, so they are ready for the range of situations a building throws at them.

When an incident occurs, the center moves fast. It contacts the designated points of contact for the property, in order, with specific and actionable advice, and stays on the event until it is resolved. The multi-contact approach means no alert goes unread, and multilingual support means a language barrier never slows a critical response.

More than emergencies

Continuous monitoring also improves day-to-day operations. The center spots inefficiencies in plumbing systems, informs maintenance scheduling, and surfaces issues before they escalate, which can lower operating costs and support property value. Eddy's app and dashboard give owners direct visibility, and it is the combination of those tools with the center's oversight that forms a real protective umbrella.

Just last week we helped a client avert a major issue after a water pipe burst on level 28. Early detection meant they could contain the leak and address it before it escalated, saving time and money. — Agnes, customer service team leader

For a full year of catches like that one, see a year of leak catches. The center is also why monitored buildings tend to present a lower risk profile to insurers, which can support better terms.

Frequently asked questions

Why do I need a monitoring center if I already have sensors and an app? Because an alert no one acts on is not protection. The center guarantees a trained person works every event, including at 3am when the building is empty.

What happens when a leak is detected overnight? The center verifies the alert and escalates through your contact list within minutes, with specific guidance, and stays on it until the issue is contained.

Does continuous monitoring help with insurance? Often. A documented record of caught and contained events gives carriers evidence of a lower-risk building. See proactive risk management.