Water damage is the claim insurers fear most. Monitored response is how you lower the bill.
Water is the leading cause of commercial property loss. Eddy is a managed water-protection service: we detect the event, a live operator verifies it, the water gets isolated automatically or by coordinated response, and the leak is resolved. About 2 minutes from alert to action. That documented response is what changes your premiums, your deductible and your underwriting file.
Does leak detection lower insurance costs?
Yes, when the system does more than detect. Carriers do not reward a sensor. They reward a documented reduction in risk. A monitored building that can show an event was caught, verified by a live operator, isolated and resolved gives an underwriter something a quiet building cannot: evidence.
That distinction is the whole argument. Detection alone is a smoke alarm with no fire department behind it. Eddy pairs detection with a 24/7 live monitoring center, automatic or human-coordinated isolation, and a written record of every event. Insurers and brokers can take that record into a renewal. The result, across documented Eddy client outcomes, is up to 20% in premium savings and up to $150K in deductible reductions.
This is a response problem, not a detection problem. The data trail from a monitored event is more valuable than silence from an unmonitored one.
Water is the most frequent and fastest-rising loss category in commercial property.
The numbers behind the renewal conversation, each with its source.
- Share of commercial water-loss claims Eddy's system would have positively affected
- 58%
- Share of real estate insurance claims by count that are water damage, and 71% of dollar losses, the leading cause of property loss in offices and other commercial structures
- 57%
- Share of all construction losses that are non-weather water claims, from internal systems like plumbing and HVAC
- 1/3+
Source: Aon Canada Real Estate Practice, 2023 whitepaper.
Source: Zurich North America, via NAIOP (2022).
Source: Nationwide, Agency Forward (2023).
Sources: Aon (2023), Zurich North America via NAIOP (2022), and Nationwide Agency Forward (2023).
What an underwriter actually credits
Three things move at renewal, and each one comes from the record, not the hardware.
Underwriting evidence
Every confirmed event produces a Leak Incident Report: time to verification, isolation method, response timeline, resolution. That is underwriting evidence, not anecdote. It shifts the conversation from "we have never had a claim," which carriers discount as luck, to "we caught and contained every event last quarter, and here is the timeline for each."
Hidden, uninsured losses
Not every water loss becomes a claim. Cleanup, rework, displaced tenants and materials can come straight off the building's balance sheet. Eddy's monitoring makes those hidden costs visible. Owners who track total cost of risk, not just insured claims, feel this first.
A cleaner loss run
Documented time to dispatch, fewer events absorbed by the building, and a measurable drop in claim severity show up where it counts. Carriers see the difference in the loss run, and that is what reprices a policy.
A renewal package, ready
Operators pull a portfolio summary straight from the Eddy Dashboard: incident counts, response times, resolution records. Eddy also offers clients a consultation with an insurance specialist to prepare broker-ready supporting data before renewal.
What documented mitigation moves at renewal
We frame savings conservatively on purpose. Across a broad book, monitored buildings see up to 20% in premium savings and up to $150K in deductible reductions. Specific documented results run stronger, and your broker can review the underlying client cases in a working session.
What the savings come from is consistent: a lower assessed risk profile, a documented mitigation history, and in some programs a direct carrier credit for monitored detection with automatic shutoff. Some carriers offer commercial property premium credits of 5 to 10% for monitored systems (industry analysis), though the credit is carrier-dependent and varies by region.
Builders risk insurance and water: protecting the project from day one
Builders risk insurance covers a project under construction. Water is the category that hurts it most. Non-weather water claims, from internal systems like plumbing and HVAC, account for over a third of all construction losses. Non-weather water claims are among the most common property insurance claims in construction, costing the US industry an estimated $16 billion a year. (Source: Nationwide, Agency Forward, 2023.)
The financial trap on a job site is sharp: water losses the general contractor absorbs out of pocket never show up in a loss run, which means they never get managed, until they are documented.
Eddy protects a project from the first occupied floor. Eddy Link reads the existing larger meters and drives larger valves, up to 18 inches, at building scale, for new construction and retrofit alike. Eddy H2O sensors watch the high-risk sources: mechanical rooms, risers, elevator pits, occupied units. The monitoring center verifies and coordinates isolation the same way it does in a finished building. At handover, the developer holds a documented monitoring record that follows the building into warranty and operations.
Some carriers price this in directly. One construction insurer offers a 25% discount on Eddy's leak protection for its builders risk policyholders.
Water damage and insurance: common questions
Does a water leak detection system lower insurance premiums?
It can, when it is a monitored system rather than a bare sensor. Carriers credit documented risk reduction. A monitored building that can show verified detection, isolation and resolution gives an underwriter the evidence that supports up to 20% in premium savings and up to $150K in deductible reductions across documented Eddy outcomes.
What is builders risk insurance and how does water affect it?
Builders risk insurance covers a building during construction. Water is its biggest exposure: non-weather water claims, from internal systems like plumbing and HVAC, account for over a third of all construction losses (Nationwide, Agency Forward, 2023). Monitored response on the job site reduces both the frequency and the documented severity.
How do commercial water damage insurance claims work, and how does monitoring help?
A water claim runs from discovery to mitigation to settlement, and severity tracks how long water ran before isolation. Eddy's roughly two-minute alert-to-action window compresses that timeline, and the Leak Incident Report documents it. A documented, contained event is a fundamentally different claim than an undetected flood.
Can monitoring reduce my property insurance deductible?
Yes, this is often where the largest movement happens. Documented mitigation history supports deductible reductions at renewal. One 11-storey condominium tower cut its deductible from $250K to $50K in under a year.
Why do insurers care about monitoring if we have never had a claim?
Carriers discount a clean history because it can reflect luck rather than risk management. Monitoring replaces "we have never had a claim" with a documented record of events caught and contained. The data trail from a monitored event is more valuable than silence from an unmonitored one.
Does Eddy work for new construction or only existing buildings?
Both. Eddy Link reads existing larger meters and drives larger valves up to 18 inches at building scale, for new build and retrofit. Eddy IQ is the all-in-one per-unit flow meter and shut-off valve for residential lines. Eddy supplies its own valves and meters and installs third-party equipment as well.