Water leak detection in Houston for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for commercial, multifamily and construction sites across Greater Houston.

- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Why Houston buildings carry water risk
Houston's apartment stock is bigger and older than its skyline suggests. Citywide, about half of homes in buildings of five or more units were built between 1960 and 1999, much of it before the 1980s oil bust brought construction to a halt. In Southwest Houston between the Loop and Beltway 8, about four in five were built in those decades, and half date to the 1960s and 1970s. Complexes built from the late 1970s to the mid 1990s also belong to the polybutylene era.
Inside the Loop the picture flips. South of I-10, around Montrose, Upper Kirby and the Washington Avenue corridor, about six in ten apartment and condo homes were built since 2000, and Greater Houston is one of the busiest building markets in the country. New plumbing fails too. Push-fit fittings, appliance connections and HVAC condensate lines usually let go first, often in the first few years of occupancy, and in a mid-rise the water travels through every floor below the failure.
Then the freezes. Bush Intercontinental fell to 13°F in February 2021, and Harris County filed more than 112,000 insurance claims from that storm, the most of any Texas county. In January 2026 the weather service put Harris County under an extreme cold warning. Eddy's flow monitoring sees a burst as abnormal flow, water can shut off automatically or on a remote command and the 24/7 monitoring center calls the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts.
Where leaks start in Houston buildings
Boom-era complexes, aging plumbing
Southwest Houston's apartment stock was built mostly between 1960 and 1999. Supply lines, valves and water heaters that old fail slowly behind finished walls, and complexes from the late 1970s to the mid 1990s belong to the polybutylene era.
Freezes the plumbing was not built for
Supply lines in attics, exterior walls and unheated chases assume a mild winter. When Bush Intercontinental hit 13°F in February 2021, Harris County logged more insurance claims than any other Texas county. A building without monitoring finds out from the ceiling below.
Clay soil that moves the pipes
Shrink-swell clays dominate Texas's Gulf Coast prairies. In the 2023 drought, Houston Public Works reported about 300 pending water leaks against fewer than 100 normally and pointed to shifting ground. The same movement stresses the service lines and under-slab plumbing that feed a building.
New towers, new plumbing
Greater Houston is one of the busiest building markets in the country, with thousands of new apartment units permitted every year. New buildings fail early at push-fit fittings, appliance connections and condensate lines, and a small failure on an upper floor reaches every unit beneath it.
Smart leak detection in Houston
A smart water leak detection system pairs wireless sensors and smart meters with automatic shutoff, so a Houston building catches a leak in seconds instead of discovering it from a ceiling stain. Eddy runs the full stack as one managed program with a staffed 24/7 monitoring center on the chain.
Sensors plus flow intelligence
3-in-1 wireless sensors watch high-risk spaces for water, temperature and humidity while smart meters flag abnormal flow against thresholds learned from the building's own baseline.
No building Wi-Fi needed
Devices run on Eddy's own LoRaWAN network at 915 MHz, a long-range radio that holds a signal through concrete. Gateways backhaul over Ethernet or LTE cellular, and with cellular backhaul monitoring stays up even if building internet goes down.
Shutoff plus a live response
Automatic valves close the moment a configured rule fires, and Eddy's monitoring center calls the building's contacts within minutes of every alert. Every confirmed event closes with a Leak Incident Report.
See how the Eddy system works, from sensor placement to the monitoring center.
Coverage map
How Eddy works in a Houston building.
Houston's fast growth means a lot of new, untested plumbing, and the 2021 freeze proved that even a warm market faces burst pipes. Turn the building to see where sensors, meters and valves sit, then run a leak through the system, from the first drop to the monitoring center's response.


Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in Houston buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.

Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.

HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.

Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.

Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.

Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- An Eddy team member calls soon after you submit



Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Submetering and leak repair in Texas
Texas requires apartment and condo buildings that began construction after January 1, 2003 to measure each unit's water with submeters or individual utility meters. Owners who bill residents for submetered water must register with the Public Utility Commission, may not profit from that billing and must state in the lease how many days they will take to repair a reported leak. A documented event record shows when each leak was found and stopped.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Protection through construction and occupancy
Eddy protects commercial and multifamily buildings from active construction through full occupancy, with escalation and shutoff handled around the clock by the monitoring center.
Eddy at work in buildings like yours
Construction
How PCL prevents water damage during construction.
North America
One of North America's top builders uses Eddy's connected leak protection to keep projects on schedule, reduce on-site water-event risk and support stronger insurance terms across active job sites.
- Builder or GC
- Risk manager
- Asset owner
Construction
A leak on a floor still being built. The water zone shut off in the same second.
North Bethesda, Maryland
During active construction, concealed bathroom piping began to leak before anyone had moved in. Eddy detected the moisture and automatically shut off the unit's water zone valves in the same second, containing the leak with no impact to finished work or the construction timeline.
- Builder or GC
- Risk manager
- Facility operator
Multi-family
A burst pipe, stopped the same second it started
Calgary, Alberta
A booster pipe failed on the third floor and dumped water with no one there to see it. Eddy detected the extreme flow and shut the water off automatically, confining a burst pipe to a small area before it reached a single suite.
- Property manager
- Asset owner
- Risk manager
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
Houston water leak detection FAQ
Do you serve Greater Houston?
Yes. Eddy protects commercial, multifamily and construction sites across the Houston metro, including Houston, The Woodlands, Sugar Land, Katy, Pearland, Pasadena, League City and Galveston.
Can Eddy protect a building during construction?
Yes. Water damage is a leading cause of builder's risk loss, and the same system covers a building from construction through occupancy, so protection starts before the first resident moves in.
What happens to our building in the next hard freeze?
A burst shows up as abnormal flow the moment water starts moving, at any hour. Water can shut off automatically or on a remote command, and monitoring center operators call the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts. That matters most in a storm like February 2021, when Harris County alone filed more than 112,000 insurance claims.
Our building is submetered. Why do we still need leak detection?
Submeters tell you what each unit used in the last billing cycle. Leak detection tells you water is escaping now, at a riser, a water heater or a supply line, and can shut it off. With Houston's water and sewer bills rising again in April 2026, water lost before anyone notices costs more than it used to.
Will monitoring help our insurance in Texas?
Eddy's technology is approved by most insurers across North America to provide deductible or premium savings. Programs have documented premium savings of up to 20%, and deductible reductions of up to 80% have been documented at individual properties. Treat any figure as the start of a conversation with your broker, and for a specific Houston property reach out to sghanbarian@eddysolutions.com.
How Eddy works
What is Eddy Solutions?
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across the Houston metro area. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
How do we choose a commercial water leak detection company in the Houston metro area?
Look for five things. Sensors where leaks start, not only a meter on the main. Shutoff valves that close on their own when water runs. A staffed monitoring center that calls your team instead of only sending an app alert. Wireless coverage that holds a signal through concrete to mechanical rooms and parking levels. And a documented record of every event that your insurer can read.
Eddy covers all five for buildings across the Houston metro area, from a single tower to a full portfolio, with 150,000+ active devices in the field.
What happens after hours?
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Will this affect our insurance?
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in the Houston metro area, please reach out directly to sghanbarian@eddysolutions.com.
How is the system sized for a building, and what does it cost?
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Do we have to open walls to install Eddy?
No. Sensor installs need no drywall cuts. Wireless sensors sit where leaks start, at fixtures, appliances, fan coils and the foot of each riser, and Eddy provisions and configures the meters and valves on the lines that need them.
What is smart water leak detection?
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
How is commercial water leak detection different from a home leak detector?
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
What is the difference between leak detection and water leak protection?
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Does Eddy work for both multifamily and commercial buildings?
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.
Sources and further reading
- U.S. Census Bureau, "American Community Survey 2020-2024 5-year estimates, Table B25127, Tenure by year structure built by units in structure (City of Houston, three Southwest Houston PUMAs between Loop 610 and Beltway 8, inner Loop PUMA south of I-10)", 2020-2024 estimates
- Houston Chronicle, "The 1980s oil bust left a lasting mark on Houston", August 31, 2016
- U.S. Court of Appeals for the Fifth Circuit, "Richard v. Hoechst Celanese Chemical Group, No. 02-41377", December 19, 2003
- U.S. Census Bureau, "Building Permits Survey, annual permits by metropolitan area (CBSA), 2025", 2026
- National Weather Service Houston/Galveston, "Valentine's Week Winter Outbreak 2021: snow, ice and record cold", 2021
- Texas Department of Insurance, "Insured losses resulting from the February 2021 Texas winter weather event, data as of March 31, 2022", September 19, 2022
- Houston Public Media, "Houston will be under winter storm and extreme cold warnings starting Saturday night, NWS says", January 23, 2026
- Texas A&M AgriLife Extension, "Know your Texas soils", April 2022
- Houston Public Media, "Houston seeing slight increase in water main breaks under Stage 1 drought", August 14, 2023
- Texas Legislature, "Texas Water Code, Section 13.502, Submetering and nonsubmetering for apartments, condominiums and manufactured home rental communities", current
- Public Utility Commission of Texas, "Utili-Facts: Submetered utility service for property owners", 2024
- Texas Administrative Code, "16 TAC Section 24.279, Rental agreement (water submetering and allocation)", effective October 17, 2018
- Houston Chronicle, "Houston water bills are going up again. Here's how much.", April 2, 2026