Water leak detection in Atlanta for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for multifamily and commercial buildings across Metro Atlanta.

- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Why Atlanta buildings carry water risk
Metro Atlanta's older rental stock is the garden apartment community. The metro has roughly 126,000 rented apartments in buildings of five or more units built between 1980 and 1999, most of them outside the city limits and eight in ten in buildings of fewer than 50 units. Those decades overlap the years polybutylene supply pipe went into several million homes nationwide, 1978 to 1995. Polybutylene can break down in chlorinated water and split, and a split inside a wall usually shows up first as a stain.
The newer stock is the bigger story. Metro Atlanta delivered a record wave of new apartments in 2024, many of them in Midtown. About six in ten homes in the city's buildings of five or more units have gone up since 2000, and Georgia requires every multiunit residential building permitted since July 1, 2012 to be built so each unit's water use can be measured. New buildings leak too, at plumbing fixtures, toilets and air conditioning units, and a billing meter does not call anyone in the middle of the night.
Atlanta's winters are short, but they bite. The city hit 8 degrees on Christmas Eve 2022, a record for the date, and fell to 13 or 14 degrees in each of the last three Januaries. The 2022 freeze burst pipes across the metro and forced many families from their homes. Eddy's US operations are based in Florida, and its 24/7 monitoring center in Toronto confirms every alert, calls the building's contacts through the escalation protocol and can close a valve remotely when the building's response plan calls for it.
Where leaks start in Atlanta buildings
Polybutylene-era garden communities
About four in ten homes in Cobb and Gwinnett were built between 1980 and 1999, overlapping the years polybutylene supply pipe was installed, 1978 to 1995. It can break down in chlorinated water and split. Point-of-leak sensors catch the first drip, and flow monitoring catches a line that lets go.
A record lease-up wave
Metro Atlanta delivered a record wave of new apartments in 2024, many of them in Midtown. New buildings leak at plumbing fixtures, toilets and air conditioning units, and in a lease-up that water lands in finished ceilings and new residents' homes. Monitoring from day one gives the building a clean documented history.
Southern pipes in a hard freeze
Atlanta has dropped to 14 degrees or colder in each of the last four winters. Pipes in attics, crawl spaces and along outside walls are the most exposed, and the 2022 freeze burst them across the metro. Flow monitoring flags the burst the moment water starts to move.
Unit meters without alarms
Georgia requires multiunit residential buildings permitted since July 1, 2012 to be built so each unit's water use can be measured. A billing meter shows what a unit used, but it does not wake anyone when a supply line fails overnight. Flow monitoring and the 24/7 monitoring center do.
Smart leak detection in Atlanta
A smart water leak detection system pairs wireless sensors and smart meters with automatic shutoff, so a Atlanta building catches a leak in seconds instead of discovering it from a ceiling stain. Eddy runs the full stack as one managed program with a staffed 24/7 monitoring center on the chain.
Sensors plus flow intelligence
3-in-1 wireless sensors watch high-risk spaces for water, temperature and humidity while smart meters flag abnormal flow against thresholds learned from the building's own baseline.
No building Wi-Fi needed
Devices run on Eddy's own LoRaWAN network at 915 MHz, a long-range radio that holds a signal through concrete. Gateways backhaul over Ethernet or LTE cellular, and with cellular backhaul monitoring stays up even if building internet goes down.
Shutoff plus a live response
Automatic valves close the moment a configured rule fires, and Eddy's monitoring center calls the building's contacts within minutes of every alert. Every confirmed event closes with a Leak Incident Report.
See how the Eddy system works, from sensor placement to the monitoring center.
Coverage map
How Eddy works in a Atlanta building.
In Atlanta's dense multifamily stock one leak can reach many units fast, and cold snaps catch buildings off guard. Turn the building to see where sensors, meters and valves sit, then run a leak through the system, from the first drop to the monitoring center's response.


Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in Atlanta buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.

Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.

HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.

Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.

Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.

Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- An Eddy team member calls soon after you submit



Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
What Georgia condo master policies must cover
Georgia's Condominium Act requires the association's property insurance to cover each unit's plumbing lines and fixtures, drywall, floors and HVAC system as originally installed, regardless of unit boundaries. When the condominium instruments allow it, the association can split a reasonable deductible with the owners affected by a covered loss, up to $5,000 per owner per casualty. A leak that starts in one unit lands on the master policy and its claims history. Documented monitoring shows the board, the owners and the insurer where water started and when it stopped.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Built for large multifamily portfolios
Eddy protects exactly the kind of high-unit-count residential buildings driving Atlanta's growth, with escalation and shutoff handled around the clock by the monitoring center.
Eddy at work in buildings like yours
Multi-family
Two washing-machine events in one week. Both shut off automatically.
Toronto, Ontario
In a purpose-built rental tower protected from day one, two separate washing-machine events were intercepted in a single week. Each time the suite's water valves shut off automatically the moment the sensor triggered, containing both events to single suites.
- Property manager
- Asset owner
- Facility operator
Multi-family
Water under a dishwasher at 1:15 PM. It never left the suite.
Hamilton, Ontario
A dishwasher leak in a newly delivered community could have sent water down through several floors. A unit-level sensor caught it at the source, building staff confirmed it within minutes, and the event stayed inside the single suite.
- Property manager
- Asset owner
- Facility operator
Multi-family
A burst pipe, stopped the same second it started
Calgary, Alberta
A booster pipe failed on the third floor and dumped water with no one there to see it. Eddy detected the extreme flow and shut the water off automatically, confining a burst pipe to a small area before it reached a single suite.
- Property manager
- Asset owner
- Risk manager
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
Atlanta water leak detection FAQ
Do you serve Metro Atlanta?
Yes. Eddy protects multifamily and commercial buildings across the city and the surrounding metro, including Fulton, DeKalb, Cobb and Gwinnett counties and cities such as Sandy Springs, Decatur, Marietta, Alpharetta and Dunwoody. Eddy's US operations are based in Florida, and the 24/7 monitoring center in Toronto watches every building around the clock.
How does Eddy protect a large apartment community?
Eddy monitors flow and the presence of water across units and common areas, acts on alerts at the monitoring center and can shut off water automatically before a leak spreads. Wireless point-of-leak sensors on a LoRaWAN network install with no drywall cuts, so a community spread across many buildings does not need its walls opened.
Our community dates to the 1980s. Should we worry about polybutylene?
It is worth checking. Polybutylene supply pipe went into several million homes nationwide between 1978 and 1995, and it can break down in chlorinated water and split. Monitoring does not replace pipe, but it catches the first drip at a fixture and the line that lets go behind a wall, and it documents every event for the owner and the insurer.
Our apartments are submetered. Doesn't that catch leaks?
Georgia requires multiunit residential buildings permitted since July 1, 2012 to be built so each unit's water use can be measured, and owners may bill residents for the water they use. A billing meter tells you what a unit used after the fact. Flow monitoring watches the same water as it moves, alerts the monitoring center and can close a valve when the building's response plan calls for it.
What happens when Atlanta drops into the teens?
Flow monitoring sees the abnormal run the moment a frozen line lets go, and water can shut off automatically or on a remote command. The monitoring center confirms the alert and calls the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts, so the response does not wait for a resident to find water in a breezeway.
How Eddy works
What is Eddy Solutions?
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across Metro Atlanta. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
How do we choose a commercial water leak detection company in Metro Atlanta?
Look for five things. Sensors where leaks start, not only a meter on the main. Shutoff valves that close on their own when water runs. A staffed monitoring center that calls your team instead of only sending an app alert. Wireless coverage that holds a signal through concrete to mechanical rooms and parking levels. And a documented record of every event that your insurer can read.
Eddy covers all five for buildings across Metro Atlanta, from a single tower to a full portfolio, with 150,000+ active devices in the field.
What happens after hours?
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Will this affect our insurance?
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in Metro Atlanta, please reach out directly to sghanbarian@eddysolutions.com.
How is the system sized for a building, and what does it cost?
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Do we have to open walls to install Eddy?
No. Sensor installs need no drywall cuts. Wireless sensors sit where leaks start, at fixtures, appliances, fan coils and the foot of each riser, and Eddy provisions and configures the meters and valves on the lines that need them.
What is smart water leak detection?
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
How is commercial water leak detection different from a home leak detector?
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
What is the difference between leak detection and water leak protection?
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Does Eddy work for both multifamily and commercial buildings?
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.
Sources and further reading
- U.S. Census Bureau, "American Community Survey 2024 1-year estimates, table B25127, Tenure by year structure built by units in structure", 2025, via Census Reporter
- The Baltimore Sun, "Pipe problem getting fixed", November 21, 1999
- REBusinessOnline, "Atlanta Multifamily Market: Overcoming Historic Supply and Still a Winner", June 9, 2025
- Midtown Alliance, "Development Year in Review: Six New Projects Delivered in '24", December 5, 2024
- Official Code of Georgia Annotated, "§ 12-5-180.1, Allocating water and waste-water usage among tenants, charging tenants for usage, measuring water usage", 2018
- University of Georgia Carl Vinson Institute of Government, "The Georgia Water Stewardship Act", 2010
- Liberty Mutual Business Insurance, "Water intrusion in construction: Understanding risks, identifying solutions", July 28, 2022
- National Weather Service Atlanta/Peachtree City, "December 2022 Climate Summary", 2023
- National Weather Service Atlanta/Peachtree City, "January 2024 Climate Summary", 2024
- National Weather Service Atlanta/Peachtree City, "January 2025 Climate Summary", 2025
- National Weather Service Atlanta/Peachtree City, "January 2026 Climate Summary", 2026
- The Atlanta Journal-Constitution, "'My entire apartment was raining': Frozen pipes to sully Atlanta for weeks", December 27, 2022
- U.S. Census Bureau, "American Community Survey 2024 1-year estimates, table B25034, Year structure built", 2025, via Census Reporter
- Insurance Institute for Business and Home Safety, "IBHS Winter Ready: How To Protect Your Business From Winter Weather", January 2023
- FindLaw, "Georgia Code Title 44. Property § 44-3-107", 2024
- FindLaw, "Georgia Code Title 44. Property § 44-3-94", 2024
- City of Atlanta Department of Watershed Management, "Water and Sewer Rates", accessed October 2026
- Metro Atlanta CEO, "Atlanta Metro's Apartment Boom Continues in 2024 With 18,000 New Units. But What's on the Horizon?", August 14, 2024