Water leak detection in Dallas-Fort Worth for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for commercial and multifamily buildings across the Metroplex.

- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Why Dallas-Fort Worth buildings carry water risk
The Metroplex has been building apartments at scale for decades. Across the metro, nearly half of homes in buildings of five or more units were built between 1960 and 1999. In Northeast Dallas east of US-75, roughly three in four were, and in north Arlington and Euless more than half went up between 1980 and 1999 alone. Those complexes are decades into their supply lines, valves and water heaters, and the ones built from the late 1970s to the mid 1990s belong to the polybutylene era.
The newer stock arrives just as fast. Dallas-Fort Worth is one of the busiest building markets in the country, and much of what it builds is apartments. In downtown Dallas north of I-30, more than half of apartment and condo homes were built since 2000, and the downtown population grew from about 200 in the late 1990s to more than 14,500 by early 2023, much of it in office towers converted to housing. New plumbing fails too, usually at push-fit fittings, appliance connections and condensate lines.
Then come the freezes. DFW Airport fell to 2 degrees below zero in February 2021 and stayed below freezing for 139 straight hours, and Dallas, Tarrant, Collin and Denton counties filed more than 120,000 insurance claims from that storm. January 2026 added 58 straight hours at or below freezing. Eddy's flow monitoring sees a burst as abnormal flow, water can shut off automatically or on a remote command and the 24/7 monitoring center calls the building's contacts through the escalation protocol.
Where leaks start in Dallas-Fort Worth buildings
Garden complexes from the boom decades
Roughly three in four apartment homes in Northeast Dallas east of US-75 were built between 1960 and 1999, and north Arlington's stock peaks in the 1980s and 1990s. Supply lines, valves and water heaters that old fail slowly behind finished walls, where nobody sees them.
Hard freezes, again and again
February 2021 kept DFW Airport below freezing for 139 straight hours, and January 2026 added 58 hours at or below freezing. Supply lines in attics, exterior walls and garage ceilings were not designed for that, and a burst on the second night can run until morning.
Most housing permits of any metro
Dallas-Fort Worth is one of the busiest building markets in the country, and much of what it permits is apartments in buildings of five or more units. New buildings fail early at push-fit fittings, appliance connections and condensate lines, and in a mid-rise one failure reaches every unit below it.
Office towers turned into apartments
Downtown Dallas grew from about 200 residents in the late 1990s to more than 14,500 by early 2023, much of it in converted office towers. A conversion threads new kitchens, bathrooms and risers through a structure built for desks, and that new plumbing needs watching from the first day of construction.
Smart leak detection in Dallas-Fort Worth
A smart water leak detection system pairs wireless sensors and smart meters with automatic shutoff, so a Dallas-Fort Worth building catches a leak in seconds instead of discovering it from a ceiling stain. Eddy runs the full stack as one managed program with a staffed 24/7 monitoring center on the chain.
Sensors plus flow intelligence
3-in-1 wireless sensors watch high-risk spaces for water, temperature and humidity while smart meters flag abnormal flow against thresholds learned from the building's own baseline.
No building Wi-Fi needed
Devices run on Eddy's own LoRaWAN network at 915 MHz, a long-range radio that holds a signal through concrete. Gateways backhaul over Ethernet or LTE cellular, and with cellular backhaul monitoring stays up even if building internet goes down.
Shutoff plus a live response
Automatic valves close the moment a configured rule fires, and Eddy's monitoring center calls the building's contacts within minutes of every alert. Every confirmed event closes with a Leak Incident Report.
See how the Eddy system works, from sensor placement to the monitoring center.
Coverage map
How Eddy works in a Dallas-Fort Worth building.
Rapid growth across Dallas-Fort Worth means a lot of new, untested plumbing, and hard freezes now burst pipes in buildings not designed for them. Turn the building to see where sensors, meters and valves sit, then run a leak through the system, from the first drop to the monitoring center's response.


Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in Dallas-Fort Worth buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.

Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.

HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.

Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.

Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.

Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- An Eddy team member calls soon after you submit



Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Who pays the deductible in a Texas condo
The insurance rules in the Texas Uniform Condominium Act apply to every condo in the state, including those created before 1994. When a repair costs less than the association's deductible, whoever would be responsible without insurance pays. Above it, the declaration decides who covers the deductible, and if damage comes even partly from an owner's act or omission, the association may charge that owner the deductible and any cost beyond insurance. Eddy's documented event record shows boards and owners where the water started and how quickly it was stopped.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Built for fast-growing commercial stock
Eddy protects the new commercial and multifamily buildings driving Metroplex growth, with escalation and automatic or remote shutoff handled around the clock by the monitoring center.
Eddy at work in buildings like yours
Construction
A leak on a floor still being built. The water zone shut off in the same second.
North Bethesda, Maryland
During active construction, concealed bathroom piping began to leak before anyone had moved in. Eddy detected the moisture and automatically shut off the unit's water zone valves in the same second, containing the leak with no impact to finished work or the construction timeline.
- Builder or GC
- Risk manager
- Facility operator
Construction
How PCL prevents water damage during construction.
North America
One of North America's top builders uses Eddy's connected leak protection to keep projects on schedule, reduce on-site water-event risk and support stronger insurance terms across active job sites.
- Builder or GC
- Risk manager
- Asset owner
Multi-family
A burst pipe, stopped the same second it started
Calgary, Alberta
A booster pipe failed on the third floor and dumped water with no one there to see it. Eddy detected the extreme flow and shut the water off automatically, confining a burst pipe to a small area before it reached a single suite.
- Property manager
- Asset owner
- Risk manager
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
Dallas-Fort Worth water leak detection FAQ
Do you serve the Dallas-Fort Worth Metroplex?
Yes. Eddy protects commercial and multifamily buildings across Dallas, Fort Worth and the surrounding metro, including Arlington, Irving, Plano, Frisco, McKinney, Denton and Grand Prairie.
Can Eddy protect new construction?
Yes. Water damage is a leading cause of builder's risk loss, and the same system covers a building from construction through occupancy, including office-to-residential conversions where new plumbing runs through an older structure.
What happens when a leak is detected after hours?
Operators in the 24/7 monitoring center confirm the alert and call the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts. Water can shut off automatically or on a remote command at any hour, which matters most on nights like those in February 2021, when DFW stayed below freezing for 139 straight hours.
Our property is submetered. Why do we still need leak detection?
Texas requires submeters or individual meters in apartments and condos that began construction after January 1, 2003, and those meters tell you what each unit used in the last billing cycle. Leak detection tells you water is escaping now and can shut it off. Owners who bill from submeters must also state in the lease how many days a reported leak will take to repair, and a documented event record shows when each leak was found and when the water was stopped.
Can sensors go into an occupied older complex without opening walls?
Yes. Point-of-leak sensors install with no drywall cuts and report over a wireless LoRaWAN network. Flow monitoring and automatic shutoff valves that Eddy provisions and configures cover the supply side, and monitoring is included in the program.
How Eddy works
What is Eddy Solutions?
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across the Dallas-Fort Worth Metroplex. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
How do we choose a commercial water leak detection company in the Dallas-Fort Worth Metroplex?
Look for five things. Sensors where leaks start, not only a meter on the main. Shutoff valves that close on their own when water runs. A staffed monitoring center that calls your team instead of only sending an app alert. Wireless coverage that holds a signal through concrete to mechanical rooms and parking levels. And a documented record of every event that your insurer can read.
Eddy covers all five for buildings across the Dallas-Fort Worth Metroplex, from a single tower to a full portfolio, with 150,000+ active devices in the field.
What happens after hours?
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Will this affect our insurance?
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in the Dallas-Fort Worth Metroplex, please reach out directly to sghanbarian@eddysolutions.com.
How is the system sized for a building, and what does it cost?
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Do we have to open walls to install Eddy?
No. Sensor installs need no drywall cuts. Wireless sensors sit where leaks start, at fixtures, appliances, fan coils and the foot of each riser, and Eddy provisions and configures the meters and valves on the lines that need them.
What is smart water leak detection?
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
How is commercial water leak detection different from a home leak detector?
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
What is the difference between leak detection and water leak protection?
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Does Eddy work for both multifamily and commercial buildings?
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.
Sources and further reading
- U.S. Census Bureau, "American Community Survey 2020-2024 5-year estimates, Table B25127, Tenure by year structure built by units in structure (Dallas-Fort Worth-Arlington metro, Northeast Dallas east of US-75 PUMA, Euless and north Arlington PUMA, downtown Dallas north of I-30 PUMA)", 2020-2024 estimates
- U.S. Court of Appeals for the Fifth Circuit, "Richard v. Hoechst Celanese Chemical Group, No. 02-41377", December 19, 2003
- U.S. Census Bureau, "Building Permits Survey, annual permits by metropolitan area (CBSA), 2025", 2026
- Bisnow, "Adaptive reuse fueling population growth in downtown Dallas", April 21, 2023
- National Weather Service Fort Worth, "February 2021 winter event", 2021
- Texas Department of Insurance, "Insured losses resulting from the February 2021 Texas winter weather event, data as of March 31, 2022", September 19, 2022
- National Weather Service Fort Worth, "Winter storm January 23-26, 2026", 2026
- Texas Legislature, "Texas Property Code, Section 82.002, Applicability", current
- Texas Legislature, "Texas Property Code, Section 82.111, Insurance", current
- Texas Legislature, "Texas Water Code, Section 13.502, Submetering and nonsubmetering for apartments, condominiums and manufactured home rental communities", current
- Public Utility Commission of Texas, "Utili-Facts: Submetered utility service for property owners", 2024