Water leak detection in Quebec City for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for condos, heritage buildings and commercial properties across Quebec City.
- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Quebec City carries some of the oldest occupied building stock in North America. Old Quebec has been a UNESCO World Heritage district since 1985, with stone buildings dating to the 1600s, and generations of plumbing have been threaded through those walls as the buildings converted to apartments, hotels and offices. A slow supply-line leak inside stone and masonry can run for weeks before it surfaces, and when it does the damage lands on finishes that are costly or impossible to restore.
The climate keeps the pressure on. Quebec City sits below freezing for roughly half the days of the year, takes on about three meters of snow and sees cold snaps that reach the minus thirties. Every one of those nights puts supply lines in exterior walls, unheated mechanical spaces and vacant suites at risk of freezing and bursting, and a burst that starts overnight can reach many floors before morning.
Water damage is the leading cause of home insurance claims in Quebec, and condo syndicates feel it directly. Since Bill 141, every syndicate must bank a self-insurance fund equal to its highest deductible, which is usually the water damage deductible, and every claim draws that fund down for the co-owners to replenish. Preventing the claim is now worth more than ever to a Quebec copropriete.
Smart water leak detection meets that risk at building scale. Eddy's 24/7 monitoring center in Toronto watches every device around the clock, operators confirm alerts and call the building's contacts through the escalation protocol within minutes, and the same managed program protects heritage conversions inside the walls and modern condo towers across the region.
Where leaks start in Quebec City buildings
Freeze and burst pipes
With below-freezing temperatures on roughly half the days of the year, supply lines in exterior walls, attics and unheated spaces face a long burst season. A single overnight failure can flood multiple floors before anyone notices.
Centuries-old building stock
Old Quebec's stone buildings date to the 1600s and hold generations of retrofitted plumbing behind heritage finishes. Slow concealed leaks are the hardest to spot by eye and the easiest for continuous monitoring to catch.
Copropriete deductible pressure
Repeat water claims have pushed syndicate deductibles up, and Bill 141 requires every syndicate to keep a self-insurance fund equal to its highest deductible. A prevented claim is money that stays in the fund.
The province's top claims driver
Insurance Bureau of Canada data shows water damage is the leading cause of home insurance claims in Quebec. Continuous monitoring and automatic shutoff stop those losses at the source, inside the building's own water systems.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in Quebec City buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.
Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.
HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.
Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.
Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.
Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- Advisor follow-up within one business day
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Quebec's copropriete rules
Quebec has rebuilt its condo framework around water risk. Bill 141 requires every syndicate to carry a self-insurance fund equal to its highest deductible, usually the water damage deductible, and to replenish it after a claim. Bill 16 adds a mandatory maintenance logbook and a contingency fund study by independent professionals, with the regulation in force since August 2025. Continuous monitoring supports both, fewer claims drawing on the fund and documented evidence of how the building's water systems behave.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Proven across North American portfolios
Eddy protects condo towers, commercial buildings and full portfolios across North America from its Toronto monitoring center, with 150,000+ devices in the field. In Quebec City the same managed program covers heritage stock and modern towers alike, with escalation and automatic or remote shutoff handled around the clock through the deepest weeks of winter.
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
Quebec City water leak detection FAQ
Yes. Eddy serves buildings nationwide across Canada and the US. Installation crews are coordinated remotely and the monitoring center in Toronto covers every time zone, so a Quebec City building gets the same 24/7 response as a building down the street from headquarters.
The monitoring center confirms the alert and operators call the building's contacts through the escalation protocol within minutes. Water can shut off automatically or on a remote command, any hour of the night, which matters in a city that spends roughly half the year below freezing.
Yes. Eddy's sensors and flow monitoring are wireless and install around the plumbing the building already has, with no invasive retrofit. Building-grade wireless holds a signal through thick masonry, which makes the system a fit for stone buildings where opening walls is costly and often restricted.
That is the goal. Every water claim draws down the fund your syndicate is required to keep and replenish, so prevention pays twice. Eddy's documented program has supported premium savings of up to 20%, with deductible reductions of up to 80% documented at individual properties.
Eddy's reporting gives the syndicate a documented record of how its water systems behave, event by event. That record is useful input when the maintenance logbook and contingency fund study are on the agenda, and it shows insurers the building is actively managed.
How Eddy works
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across North America. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in North America, please reach out directly to sghanbarian@eddysolutions.com.
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.