Water leak detection in Ottawa for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for commercial, institutional and condo buildings across Ottawa.

- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Why Ottawa buildings carry water risk
Ottawa's towers come in two generations. Most of Centretown's buildings of 10 storeys or more are slab-style apartment towers from the 1960s and 1970s, and condo building returned to the neighbourhood after 2000. Citywide, more than a quarter of occupied homes date from 1961 to 1980. Condos finished between the mid-1990s and about 2007 may also carry Kitec, a piping system whose brass fittings corrode and whose pipes can burst. A failure high in either kind of tower runs down through every floor below it.
The newest wave is rental. Rental units dominated construction in 2025 and lifted Ottawa's starts to near-record levels, helped by incentives for transit-oriented development. The first project in the LeBreton Flats plan brings 601 rental homes to the Pimisi O-Train station. Downtown, the City has moved to make it easier to turn empty office towers into apartments. Around them stands the capital's government, campus and hospital stock, where federal public servants have been called back to the office four days a week from July 2026.
Winter sets the stakes. Ottawa's airport station averages about 155 days a year with a low at or below freezing, about 78 days that never climb above it and about 16 nights colder than minus 20. A supply line in an exterior wall or an unheated garage can split overnight. Eddy's 24/7 monitoring center in Toronto confirms every alert, calls the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts and can close a valve remotely when the response plan calls for it.
Where leaks start in Ottawa buildings
Kitec in late-1990s and 2000s condos
Condos finished between the mid-1990s and about 2007 may carry Kitec. Its brass fittings corrode and its pipes can burst, often doing extensive damage in a short time. Point-of-leak sensors and flow monitoring watch the lines most likely to fail.
1960s and 1970s slab towers
Most of Centretown's buildings of 10 storeys or more are slab-style apartment towers from the 1960s and 1970s. Citywide, more than a quarter of homes date from 1961 to 1980. In buildings that age, one worn valve or fitting on an upper floor can send water through every unit below.
Frozen and burst pipes
Ottawa's airport station averages about 155 days a year with a low at or below freezing and about 16 nights colder than minus 20. Supply lines in exterior walls, garages and unheated spaces freeze first. A burst on a cold night can reach many floors before morning.
Government, campus and hospital buildings
Federal offices, campuses and hospitals hold records, research and equipment a leak can ruin. One century-old hospital campus will likely stay in service into the 2030s because its replacement is delayed. Public servants have also been called back to the office four days a week.
Smart leak detection in Ottawa
A smart water leak detection system pairs wireless sensors and smart meters with automatic shutoff, so a Ottawa building catches a leak in seconds instead of discovering it from a ceiling stain. Eddy runs the full stack as one managed program with a staffed 24/7 monitoring center on the chain.
Sensors plus flow intelligence
3-in-1 wireless sensors watch high-risk spaces for water, temperature and humidity while smart meters flag abnormal flow against thresholds learned from the building's own baseline.
No building Wi-Fi needed
Devices run on Eddy's own LoRaWAN network at 915 MHz, a long-range radio that holds a signal through concrete. Gateways backhaul over Ethernet or LTE cellular, and with cellular backhaul monitoring stays up even if building internet goes down.
Shutoff plus a live response
Automatic valves close the moment a configured rule fires, and Eddy's monitoring center calls the building's contacts within minutes of every alert. Every confirmed event closes with a Leak Incident Report.
See how the Eddy system works, from sensor placement to the monitoring center.
Coverage map
How Eddy works in a Ottawa building.
Ottawa's long winters put supply lines in exterior walls and unheated spaces at risk, and government and commercial buildings hold records a leak can ruin. Turn the building to see where sensors, meters and valves sit, then run a leak through the system, from the first drop to the monitoring center's response.


Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in Ottawa buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.

Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.

HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.

Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.

Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.

Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- An Eddy team member calls soon after you submit



Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Reserve fund studies in Ontario
Ontario's Condominium Act requires every condo corporation to keep a reserve fund for major repair and replacement of the common elements. Its reserve fund study, prepared by specialists such as engineers, is generally updated every three years. In 1960s towers and Kitec-era condos, shared plumbing is part of what those studies plan for. Documented water monitoring does not fund a reserve. It gives the board and its engineer an event-by-event record of how the plumbing behaves between studies, and it shows insurers the water systems are actively managed.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Served from Eddy's Ontario base
Eddy is headquartered in Toronto and protects buildings across Ontario, including Ottawa's commercial, institutional and condo stock, with escalation and shutoff handled around the clock by the monitoring center.
Eddy at work in Ottawa and across Canada
Multi-family
A fan coil failed in an empty suite. The line was isolated before anyone set foot inside.
Ottawa, Ontario
A failing fan coil pulled abnormal make-up water through the heating and cooling loop in an unoccupied suite. Eddy detected the abnormal flow, the affected line was isolated remotely before prolonged loss, and a plumber completed the repair.
- Facility operator
- Property manager
- Asset owner
Institutional
A hidden drip behind a washroom wall. Caught in seconds, with operations never interrupted.
Toronto, Ontario
In an operational institutional building that cannot tolerate downtime, a concealed leak inside a washroom wall could have disrupted a floor. A 3-in-1 sensor in the wall cavity caught it in seconds, and the minor leak was contained with operations continuing without interruption.
- Facility operator
- Risk manager
- Asset owner
Multi-family
A badly installed fixture could have leaked for months. It was isolated the same day.
Montreal, Quebec
A resident-added fixture was not seated properly and began a slow leak under a bathroom sink, with no one to report it. Eddy detected the water near the sink, the source was identified as an installation defect, and the leak was isolated the same day with no spread.
- Property manager
- Asset owner
- Facility operator
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
Ottawa water leak detection FAQ
Do you serve Ottawa?
Yes. Eddy is headquartered in Toronto and protects commercial, institutional and multifamily buildings across Ontario, including Ottawa from Kanata and Barrhaven to Orléans. Buildings across the river in Gatineau are served the same way.
How does Eddy handle a freeze-night burst?
Operators in the monitoring center confirm the alert and call the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts. Water can shut off automatically or on a remote command, any hour of the night. That matters in a city with about 155 nights a year at or below freezing.
Our condo was finished between 1995 and 2007. Should we worry about Kitec?
Ask your property manager or engineer, because buildings from that period may carry Kitec, whose fittings corrode and whose pipes can burst. Eddy does not replace piping. Point-of-leak sensors and flow monitoring watch the lines most likely to fail, and water can shut off automatically or on a remote command when one does.
Can monitoring data help with our reserve fund study?
It can inform it. Eddy documents every event, so the board and its engineer can see where leaks happen and how often between studies. That record helps time riser and valve work, and it shows insurers the building's water systems are actively managed.
Can Eddy protect government, campus or lab space?
Yes. Eddy watches flow and the presence of water around labs, records rooms and mechanical spaces and can close a valve remotely when the building's response plan calls for it. Sensors install with no drywall cuts, which matters in occupied offices and labs.
How Eddy works
What is Eddy Solutions?
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across Ottawa. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
How do we choose a commercial water leak detection company in Ottawa?
Look for five things. Sensors where leaks start, not only a meter on the main. Shutoff valves that close on their own when water runs. A staffed monitoring center that calls your team instead of only sending an app alert. Wireless coverage that holds a signal through concrete to mechanical rooms and parking levels. And a documented record of every event that your insurer can read.
Eddy covers all five for buildings across Ottawa, from a single tower to a full portfolio, with 150,000+ active devices in the field.
What happens after hours?
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Will this affect our insurance?
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in Ottawa, please reach out directly to sghanbarian@eddysolutions.com.
How is the system sized for a building, and what does it cost?
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Do we have to open walls to install Eddy?
No. Sensor installs need no drywall cuts. Wireless sensors sit where leaks start, at fixtures, appliances, fan coils and the foot of each riser, and Eddy provisions and configures the meters and valves on the lines that need them.
What is smart water leak detection?
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
How is commercial water leak detection different from a home leak detector?
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
What is the difference between leak detection and water leak protection?
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Does Eddy work for both multifamily and commercial buildings?
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.
Sources and further reading
- City of Ottawa, "Ottawa Centretown: A Community Design Plan for the Heart of Centretown", 2014
- Statistics Canada, "Census Profile, 2021 Census of Population: Ottawa, City (CV), Ontario", 2022
- Canadian Condominium Institute, "What to do about Kitec pipes", August 2, 2022
- Canada Mortgage and Housing Corporation, "Ownership supply under pressure as rentals dominate new construction", March 11, 2026
- National Capital Commission, "Building LeBreton Flats: Announcing Canada's largest residential zero-carbon project", January 20, 2022
- CBC News, "Ottawa wooing developers to turn offices into homes in ailing downtown", November 1, 2023
- CBC News, "Federal government might have to acquire new office space for public servants, analysis finds", April 17, 2026
- Environment and Climate Change Canada, "Canadian Climate Normals 1981-2010: Ottawa Macdonald-Cartier Int'l A (climate ID 6106000)", normals calculated 2012
- CBC News, "New Ottawa Civic hospital opening likely delayed by years, says project consultant", April 24, 2026
- Condominium Authority of Ontario, "Ontario's Residential Condominium Buyers' Guide", last updated October 2023
- Government of Ontario, "O. Reg. 48/01: General, under the Condominium Act, 1998", 2001 as amended