Water leak detection in Ottawa for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for commercial, institutional and condo buildings across Ottawa.
- 140,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Ottawa combines a deep base of commercial and institutional buildings with a growing condo market, all in a climate of long, hard winters. A lot of occupied, high-value space faces freeze risk every year.
Leaks come from many directions. Failed valves and fittings, appliance and HVAC connections, supply-line breaks and the deep freezes the capital sees. A burst on a cold night can reach many floors before morning.
Where leaks start in Ottawa buildings
Many points of failure
Valves, fittings, appliance hoses, HVAC lines and supply lines can all let go, in new and established buildings alike.
Frozen and burst pipes
Long winters put supply lines in exterior walls and unheated spaces at risk of bursting, a leading driver of winter claims.
High-value institutional space
Government and commercial buildings hold space and records a leak can ruin. Continuous monitoring and fast shutoff protect them around the clock.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system, one question at a time.
Build Your System is a guided builder. Pick the project stage to begin and it maps the sensors, valves and budget for your building.
- Answer a few quick questions about the building.
- Watch the recommended system and budget take shape.
- Save the spec and share it with your team.
Pick the project stage to begin.
Suite metering in Ontario
Ontario lets operators meter water at the suite level so residents pay for actual use. Eddy smart metering supports resident billing and conservation while watching for leaks on the same system.
Built as a service, not a product
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Served from Eddy's Ontario base
Eddy is headquartered in Toronto and protects buildings across Ontario, including Ottawa's commercial, institutional and condo stock, with verification and shutoff handled around the clock by the monitoring center.
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
Ottawa water leak detection FAQ
Yes. Eddy is based in Toronto and protects commercial, institutional and multifamily buildings across Ontario, including Ottawa.
The monitoring center verifies the alert and escalates within minutes. Water can shut off automatically or on a remote command, any hour of the night.
Yes. Eddy smart metering measures use at the suite level so operators can bill residents fairly and cut overall consumption.
How Eddy works
Eddy Solutions is a managed water leak detection solution provider serving Constructors, Commercial Asset Managers, Property Managers, Hospitals, Hotels and Conference Centers, Data Centers, and Multi-Family Residential buildings across Ottawa. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center, and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated, and documented without your team running the response.
Eddy monitors 140,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in Ottawa, please reach out directly to sghanbarian@eddysolutions.com.
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems, and insurance program. Our first step is setting up an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals are generated by our technical team and provided in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.