Water leak detection in Toronto for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for condos, high-rises and commercial buildings across the GTA.
- 140,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Toronto runs on vertical living. The region added more condo units over the past decade than any other market in the country, and most of those towers stack dozens of plumbing risers behind the drywall. When a riser fails on an upper floor, water does not stop at one unit. It runs down through every floor below it.
Add a long winter that swings below freezing and the risk compounds. Burst pipes, failed valves and slow supply-line leaks drive a large share of insurance claims in Ontario condos, and premiums have climbed alongside them.
Many GTA towers built between the late 1990s and the mid-2000s carry Kitec plumbing, a system whose fittings fail so often it triggered one of North America's largest plumbing class-action settlements. In those buildings a slow supply-line leak can run for weeks behind a wall before anyone sees a stain, which is exactly the kind of failure continuous monitoring is built to catch.
Smart water leak detection meets that risk at building scale. Eddy is headquartered in Toronto, so the monitoring center, installation crews and insurer relationships are all local, and the same managed program protects downtown condo towers, Class A offices and mixed-use buildings across the GTA.
Where leaks start in Toronto buildings
Freeze and burst pipes
Sub-freezing stretches put supply lines in unheated areas and exterior walls at risk. A single overnight burst can flood multiple floors before anyone notices.
High-density risers
Toronto towers stack plumbing tightly, in new and established buildings alike. One concealed riser leak can cascade through dozens of units, turning a small failure into a seven-figure loss.
Rising insurance costs
Ontario condo corporations have faced steep premium increases and higher deductibles tied to repeat water claims. Documented monitoring helps reverse that trend.
Kitec and aging supply lines
GTA towers from the Kitec era face fitting failures that insurers now scrutinize at renewal. Those slow leaks are the hardest to spot by eye and the easiest for continuous monitoring to catch.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in Toronto buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.
Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.
HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.
Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.
Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.
Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system, one question at a time.
Build Your System is a guided builder. Pick the project stage to begin and it maps the sensors, valves and budget for your building.
- Answer a few quick questions about the building.
- Watch the recommended system and budget take shape.
- Save the spec and share it with your team.
Pick the project stage to begin.
Suite metering in Ontario
Ontario lets operators meter water at the suite level so residents pay for actual use. Eddy smart metering supports resident billing and conservation, which lowers consumption and funds the system.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Proven in downtown Toronto towers
At a downtown Toronto luxury condominium, Eddy caught a laundry-room supply leak on a resident floor before it reached the units below. The monitoring center confirmed the alert and isolated the line within minutes, and the event was documented for the building's insurer. Across the GTA, Eddy protects condo towers, commercial offices and mixed-use buildings the same way, from a single high-rise to a multi-building portfolio.
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
Toronto water leak detection FAQ
Yes. Eddy is headquartered in Toronto and protects buildings across the city and the wider GTA, from downtown condo towers to suburban commercial properties.
Our monitoring center confirms alerts and escalates uncleared events within minutes through a contact list you set in advance. The system can also shut off water automatically or on a remote command.
Yes. Eddy smart metering measures use at the suite level so operators can bill residents fairly and cut overall consumption.
Yes. Eddy cannot replace Kitec piping, but continuous monitoring is the right complement to it. Point-of-leak sensors and flow monitoring catch the slow fitting failures Kitec is known for, often weeks before they would surface as visible damage, and the documented response supports the building's insurance conversation.
Yes. The same managed program protects Class A offices, mixed-use towers, hospitality and institutional buildings across Toronto and the GTA. Coverage, sensor density and shutoff are tuned to how each building's water system behaves.
How Eddy works
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across the Greater Toronto Area. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 140,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in the Greater Toronto Area, please reach out directly to sghanbarian@eddysolutions.com.
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.