Water leak detection in Hamilton for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for condos, commercial and industrial buildings across Hamilton.
- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Hamilton's downtown is in the middle of a development blitz. Condo towers of 30 floors are rising along the future LRT corridor, hundreds of planning applications sit behind them and local planners expect the core to be unrecognizable within a decade. Every new tower stacks plumbing risers through hundreds of units, and one concealed failure on an upper floor runs down through everything below it.
The other half of the story is age. Hamilton is one of Canada's oldest industrial cities. It relied on lead water services until 1955 and lead solder into the 1990s, and a deep stock of prewar and postwar buildings still runs on supply lines decades past their design life. Heritage landmarks like the former Royal Connaught hotel now live second lives as condos, marrying century-old structures with plumbing that is expensive to reach and harder to inspect.
Winter acts on the whole spectrum. Hard cold snaps send frozen-pipe reports climbing across the city, and Hamilton is clear about responsibility. From the property line into the building, the pipes belong to the owner. A burst supply line in an exterior wall or unheated space can flood floors overnight before anyone is on site.
Smart water leak detection meets that risk at building scale. Eddy is headquartered in Toronto, an hour from Hamilton, and the same managed program protects new condo towers, converted heritage buildings and the commercial and industrial properties that built the city.
Where leaks start in Hamilton buildings
Freeze and burst pipes
Cold snaps send frozen-pipe reports spiking across Hamilton, and from the property line in, the plumbing is the owner's responsibility. A burst in an exterior wall or unheated space can flood multiple floors before morning.
Dense risers in new towers
Downtown's new condo towers stack plumbing tightly through hundreds of units. One concealed riser leak can cascade through dozens of suites, turning a small failure into a major loss.
Aging and converted stock
Hamilton's prewar and postwar buildings carry supply lines decades past their design life, and heritage conversions pair century-old structures with pipes that are hard to reach and expensive to open. Slow concealed leaks in these buildings run longest before anyone sees a stain.
Rising insurance costs
Ontario condo corporations have faced soaring premiums and deductibles, and industry guidance points to water escape detection as one of the few practical mitigations. Documented monitoring supports that conversation at renewal.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in Hamilton buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.
Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.
HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.
Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.
Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.
Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- Advisor follow-up within one business day
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Suite metering in Ontario
Ontario lets operators meter water at the suite level so residents pay for actual use. Eddy smart metering supports resident billing and conservation while watching for leaks on the same system.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Served from Eddy's Ontario home base
Eddy protects condo towers, commercial buildings and full portfolios across North America, with 150,000+ devices watched from its Toronto monitoring center. Hamilton sits an hour from that home base, so new towers, heritage conversions and industrial properties here are served from the same region that runs the program, with escalation and shutoff handled around the clock.
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
Hamilton water leak detection FAQ
Yes. Eddy serves buildings nationwide across Canada and the US, with installation crews coordinated remotely and the monitoring center in Toronto covering every time zone. Hamilton sits an hour from that home base, so the city is core territory for the program.
The owner, from the property line into the building. The city handles the public side of the water service and everything past the property line is yours. Eddy watches flow and the presence of water around the clock, the monitoring center escalates through your contact list within minutes and water can shut off automatically or on a remote command the moment a burst is detected.
Yes. Sensors and flow monitoring layer onto the plumbing you already have without opening walls. That matters in heritage conversions and prewar buildings where finishes are irreplaceable and pipes are hard to reach. Continuous monitoring catches the slow concealed leaks that age makes hardest to inspect for.
Yes. Water damage is a leading cause of loss on active sites, and downtown Hamilton has more of them than it has seen in decades. Eddy protects projects through construction and converts to the operating program at occupancy, so a new tower opens with monitoring already in place.
It can. Ontario condo corporations have faced steep premium and deductible pressure, and industry guidance points to water escape detection as practical mitigation. Eddy's documented detection and response support that conversation. Eddy programs have delivered premium savings of up to 20%, with deductible reductions of up to 80% documented at individual properties.
How Eddy works
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across North America. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in North America, please reach out directly to sghanbarian@eddysolutions.com.
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.