Eddy vs Flo by Moen
Eddy vs Flo by Moen: which leak detection system is right for your building?
Flo by Moen carries strong consumer recognition. Eddy is built for the commercial and multifamily buildings where WiFi drops out and an alert needs a human response.
Why choose Eddy over Flo by Moen
Residential-grade systems and commercial portfolios are different products.
LoRaWAN, not WiFi
Flo runs on 2.4 GHz WiFi. Eddy uses LoRaWAN, a long-range protocol engineered for concrete cores, mechanical rooms and high-rise environments where resident WiFi cannot reach.
A staffed monitoring center
Flo sends notifications to a smartphone app. Eddy operates a 24/7 monitoring center that calls your team minutes after the alert and stays on the line until response is confirmed.
Built for commercial and multifamily portfolios
Eddy's program is engineered for owners and operators with hundreds of buildings: portfolio dashboards, role-based access, insurer-grade reporting.
Coverage map
Built for buildings, with people behind every alert.
Flo by Moen is a residential brand. Eddy is built for commercial and multifamily buildings, on LoRaWAN where WiFi drops out, with a 24/7 monitoring center behind every alert. Run a leak to see the response.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
More about Respond
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
- Configurable automation rules per zone and time of day
- Trained operators on duty 24/7
- Escalation: automation → property manager → emergency contact, on your list
- Submetering and consumption data for billing, conservation and ESG reporting
Behind each close-up
- AUTOMATION: Configurable rules per zone & time-of-day · Eddy Dashboard
- LIVE OPERATORS: Trained humans, every event · Monitoring center
- ESCALATION: Per-contact-list escalation · Your team
- SUBMETERING: Per-unit billing & conservation reporting · Eddy IQ
Eddy vs Flo by Moen: feature by feature
Both systems detect leaks. Here is how the network, response chain and portfolio capabilities compare.
Network protocol
Eddy
LoRaWAN, long-range wireless engineered for concrete and steel.
Flo by Moen
WiFi (2.4 GHz) for device communication.
Why it matters: WiFi fails in concrete cores, mechanical rooms and across resident networks in high-rise buildings.
24/7 monitoring center
Eddy
Live operators support, confirm and escalate every alert.
Flo by Moen
App and phone notifications when leaks are detected.
Why it matters: An alert at 2 AM means nothing without action. Eddy puts a human on the line minutes after the alert.
Building type focus
Eddy
Multifamily, commercial, hospitality, institutional, industrial and construction.
Flo by Moen
Residential and light multifamily; commercial use is secondary.
Why it matters: Coverage choices, sensor density and reporting formats differ between residential and commercial-grade programs.
Sensor ecosystem
Eddy
Humidity, temperature and water-presence sensors plus rope and probe attachments for specialized detection.
Flo by Moen
Smart Water Detectors and the Flo smart shutoff at the main feed.
Why it matters: Point-of-leak sensors near high-risk fixtures catch surface events that flow detection misses.
Insurance reporting
Eddy
Automated uptime, incident and response-time reports.
Flo by Moen
Usage data; carrier-formatted incident reporting not standard for portfolios.
Why it matters: Insurers want structured mitigation evidence at renewal, not screenshots from a consumer app.
Construction-to-operations coverage
Eddy
Same hardware protects the project from rough-in through occupancy and into operations.
Flo by Moen
Operational deployment focus.
Why it matters: The leaks that hit hardest happen during fit-out and just after handover. Eddy is on the building for both.
Per-unit submetering and resident billing
Eddy
Eddy IQ M-Bus meters and unit smart sub-metering capture unit-level consumption and feed your submetering company by M-Bus or API for usage-based resident billing, on the same network that runs leak detection, shutoff and a staffed 24/7 monitoring center.
Flo by Moen
The multifamily system monitors per-unit usage and sets conservation goals, but it is a leak-detection flow sensor, not a certified meter feeding a submetering company for usage-based resident billing.
Why it matters: Per-unit usage dashboards help with conservation, but billing residents on usage needs a metering layer that integrates with your submetering provider.
Talk to a leak-detection advisor about your portfolio
If you are evaluating Flo by Moen for a multifamily portfolio, the Eddy team can walk through where commercial-grade response and reporting change the math.
Talk to a leak-detection advisorGetting started is easy
Eddy connects detection, response and reporting in one place, with one team.
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Tell us about your building and get a customized leak protection recommendation in minutes.
Build your systemTalk to our team
Walk through the differences with a specialist tailored to your property type, construction stage and insurance requirements.
Talk to a leak-detection advisorFAQ
Why is WiFi a problem in larger buildings?
WiFi was designed for short-range connectivity in homes. In concrete and steel high-rises it drops out across mechanical rooms, elevator shafts and dense suite walls. Resident networks are not consistent across a portfolio.
Eddy's LoRaWAN backbone uses 915 MHz long-range radio that penetrates these environments, with one gateway typically covering two floors of a high-rise.
Is Flo by Moen suitable for commercial buildings?
Flo by Moen is engineered as a residential and light-multifamily product. It can be deployed in commercial buildings, but the network and reporting features are not built around commercial-grade response chains and insurer documentation.
What does Eddy give my insurer that Flo cannot?
Automated uptime, incident and response-time reports. Operators have used the documentation to drive premium savings of up to 20%, with deductible reductions of up to 80% documented at individual properties.
Does Eddy work in older buildings without rewiring?
Yes. Eddy retrofits into existing buildings without rip-and-replace. Eddy Link drives shutoff valves up to 18 inches and reads water meters, all provisioned and configured by Eddy.
More comparisons
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Detection method, response chain, network protocol and insurance reporting, side by side.
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