Eddy vs Phyn
Eddy vs Phyn: which leak detection system is right for your building?
Phyn's pressure-wave sensing is a clever residential approach. Eddy is the commercial-grade program of sensors, shutoff, monitoring center and dedicated PM, built for the buildings residential systems were not designed for.
Why choose Eddy over Phyn
Residential pedigree does not transfer cleanly to commercial portfolios.
A commercial-grade monitoring center
Phyn issues alerts to the resident or owner. Eddy operates a 24/7 monitoring center that calls your on-call team minutes after the alert and supports response per the building's runbook.
Construction-phase coverage
Phyn focuses on residential operations. Eddy installs at temporary risers during fit-out and follows the project through commissioning into operations on the same hardware.
Dedicated project management
Each Eddy deployment ships with a project manager. Commissioning, alert routing and shutoff verification are part of the program, not a checklist for the building staff.
Coverage map
A commercial-grade program, not a residential device.
Phyn brings pressure-wave detection and a residential pedigree. Eddy adds sensors where leaks start, shutoff and a commercial-grade 24/7 monitoring center. Run a leak to see the response.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
More about Respond
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
- Configurable automation rules per zone and time of day
- Trained operators on duty 24/7
- Escalation: automation → property manager → emergency contact, on your list
- Submetering and consumption data for billing, conservation and ESG reporting
Behind each close-up
- AUTOMATION: Configurable rules per zone & time-of-day · Eddy Dashboard
- LIVE OPERATORS: Trained humans, every event · Monitoring center
- ESCALATION: Per-contact-list escalation · Your team
- SUBMETERING: Per-unit billing & conservation reporting · Eddy IQ
Eddy vs Phyn: feature by feature
Both systems detect leaks. Here is how the response chain, lifecycle coverage and reporting compare for commercial and multifamily portfolios.
24/7 monitoring center
Eddy
Live operators support, confirm and escalate every alert; in-house monitoring center.
Phyn
Notifications and pressure-wave alerts to residents and owners.
Why it matters: An alert at 2 AM in a multifamily building needs a human on the line, not a notification badge.
Building type focus
Eddy
Multifamily, commercial, hospitality, institutional, industrial and construction.
Phyn
Residential and multifamily; insurance partnerships skew residential.
Why it matters: Coverage decisions, sensor types and reporting formats differ between residential and commercial-grade programs.
Sensor ecosystem
Eddy
Humidity, temperature and water-presence sensors plus rope and probe attachments; common-area, in-suite and mechanical-room coverage.
Phyn
Pressure-wave sensing on the main line; smart valves available.
Why it matters: Pressure-wave sensing catches anomalies inside the pipe but cannot identify a slow surface leak behind a wall or condensation in a mechanical room.
Network protocol
Eddy
LoRaWAN, long-range wireless engineered for concrete and steel.
Phyn
WiFi for device communication.
Why it matters: WiFi fails in concrete cores and across resident networks in high-rise buildings.
Construction-to-operations coverage
Eddy
Same hardware protects the project from rough-in through occupancy and into operations.
Phyn
Operational deployment focus.
Why it matters: The leaks that hit hardest happen during fit-out and just after handover. Eddy is on the building for both.
Dedicated project management
Eddy
Each deployment ships with a project manager for commissioning, alert routing and shutoff verification.
Phyn
Self-serve installation and commissioning model.
Why it matters: Install-and-hope is not a strategy. Eddy ships with a managed program from day one.
Per-unit submetering and resident billing
Eddy
Eddy IQ M-Bus meters and unit smart sub-metering capture unit-level consumption and feed your submetering company by M-Bus or API for usage-based resident billing, on the same network that runs leak detection, shutoff and a staffed 24/7 monitoring center.
Phyn
Pressure-wave sensing gives usage analytics and data export in the portal, but it does not meter each suite or feed a submetering company for usage-based resident billing.
Why it matters: Usage analytics inform conservation; charging residents on their own usage needs a per-unit metering layer wired to your submetering provider.
Talk to a leak-detection advisor about your portfolio
If you are evaluating Phyn for a multifamily portfolio, the Eddy team can walk through where commercial-grade response and reporting change the math.
Talk to a leak-detection advisorGetting started is easy
Eddy connects detection, response and reporting in one place, with one team.
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Tell us about your building and get a customized leak protection recommendation in minutes.
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Walk through the differences with a specialist tailored to your property type, construction stage and insurance requirements.
Talk to a leak-detection advisorFAQ
Is pressure-wave sensing enough?
Pressure-wave sensing catches anomalies inside the pipe but cannot identify a slow surface leak behind a wall, a fan-coil-unit overflow or condensation in a mechanical room.
Eddy combines flow detection on the main feed with point-of-leak wireless sensors near every high-risk source. The two layers catch different failure modes.
Does Phyn have a 24/7 monitoring center?
Phyn issues alerts and notifications to residents and owners. Eddy adds an in-house monitoring center that calls your on-call team minutes after the alert and supports response per the building's runbook.
What insurance documentation does Eddy provide?
Automated uptime, incident and response-time reports. Operators have used the documentation to drive premium savings of up to 20%, with deductible reductions of up to 80% documented at individual properties.
Can Eddy protect a building during construction?
Yes. Eddy installs at temporary risers during fit-out and follows the project through commissioning into operations. The same hardware and the same monitoring program cover both phases.
More comparisons
See how Eddy compares with other systems.
Detection method, response chain, network protocol and insurance reporting, side by side.
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