Water leak detection in Austin for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for condos, high-rises and commercial buildings across the Austin metro.
- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Austin has led the country in apartment construction in recent years, and the skyline shows it. The Rainey Street district alone has stacked thousands of new units into a few blocks, and every one of those towers runs dozens of plumbing risers behind the drywall. New plumbing fails too. Push-fit fittings, appliance connections and HVAC condensate lines are usually the first to let go, often within the first few years of occupancy, and in a high-rise the water runs down through every floor below the failure.
Then there is the freeze. Central Texas buildings were never designed for days of sub-freezing weather, so supply lines sit in attics, exterior walls and unconditioned garages. In February 2021 that combination burst pipes across the metro, drove one of the largest insurance claim events in Texas history and left Austin Water repairing hundreds of main breaks while the city sat under a boil water notice for nearly a week. Hard freezes have returned since. The pipes that burst are the building's own, and a burst at 3 am is exactly what continuous monitoring and automatic shutoff exist for.
The ground adds a slower failure mode. Much of the metro east of I-35 sits on expansive Blackland Prairie clay that shrinks through drought and swells when the rain returns, and that movement stresses slabs, underground service lines and the connections between them. The result is the slow underground leak that never shows a stain. Older garden-style communities carry their own risk, because supply piping from the late 1970s through the mid 1990s can be polybutylene, a material that fails from the inside and that insurers scrutinize at renewal.
Smart water leak detection meets all of that at building scale. Point-of-leak sensors, flow monitoring and automatic shutoff watch the building's own water systems around the clock, and Eddy's 24/7 monitoring center confirms every alert, calls the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts and documents the response for the insurer. The same managed program protects downtown condo towers, Class A offices, garden communities and active construction sites across the Austin metro.
Where leaks start in Austin buildings
Burst pipes in hard freezes
Supply lines in attics, exterior walls and garage ceilings freeze fast when Central Texas drops below freezing for days, and February 2021 showed how a single hard freeze becomes a metro-wide burst-pipe loss. Monitoring catches the burst as abnormal flow and shutoff contains it before it cascades.
New towers, new plumbing
Austin has led the nation in apartment construction, and new buildings fail at push-fit fittings, appliance connections and condensate lines, often in the first few years. In a tower those small failures travel through every floor below them.
Soil that moves the plumbing
Expansive Blackland Prairie clay shrinks through drought and swells when rain returns, shifting slabs and stressing underground lines and connections. The result is the slow hidden leak that flow monitoring sees long before a stain appears.
Polybutylene-era garden stock
Apartment and condo communities built from the late 1970s through the mid 1990s can carry polybutylene supply piping, which grows brittle from the inside and fails without warning. Insurers scrutinize it at renewal, and documented monitoring is the strongest answer a building can bring to that conversation.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in Austin buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.
Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.
HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.
Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.
Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.
Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- Advisor follow-up within one business day
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Submetering is the law in new Texas multifamily
Texas has required unit-level water measurement in new multifamily buildings for two decades. Under the Texas Water Code, apartment and condo projects that began construction after January 1, 2003 must measure each unit's use through submeters or individual utility meters. Eddy smart metering meets that requirement and puts the data to work. The same meters that support fair resident billing and conservation feed continuous flow monitoring, so the measurement the state requires becomes leak protection the building actually uses.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Proven across North American portfolios
Eddy protects condo towers, commercial buildings and multi-property portfolios across North America, with 150,000+ devices monitored from its Toronto monitoring center. Operators confirm every alert, call the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts and can close a valve remotely when the building's response plan calls for it. In Austin the same managed program fits a new Rainey Street tower, a 1980s garden community or an active construction site, with coverage tuned to how each building's water system behaves.
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
Austin water leak detection FAQ
Yes. Eddy protects buildings nationwide across Canada and the US, with installation crews coordinated remotely and the 24/7 monitoring center in Toronto covering every time zone. In Central Texas that includes downtown Austin, the Domain, Round Rock, Cedar Park, Georgetown and San Marcos.
A burst shows up as abnormal flow the moment water starts moving, whether it is 3 pm or 3 am. The system can close the water automatically or on a remote command, and monitoring center operators call the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts. That matters most during a freeze event, when staff are stretched thin exactly as multiple failures hit at once.
Yes. New plumbing fails early, usually at push-fit fittings, appliance connections and HVAC condensate lines, and a new tower stacks that risk over dozens of floors. Water damage is also a leading cause of builder's risk loss, so the same program can cover a project through construction and convert to the operational system at handover without a second install.
Yes. Texas requires unit-level water measurement in multifamily buildings that began construction after January 1, 2003, and Eddy smart metering meets that requirement. The same meters support fair resident billing and conservation and feed the flow monitoring that catches leaks.
Eddy's technology is approved by most insurers across North America to provide deductible or premium savings. Programs have documented premium savings of up to 20%, and deductible reductions of up to 80% have been documented at individual properties. Texas property insurance hardened after the 2021 freeze, so treat any figure as the start of a conversation with your broker. For specific questions about an Austin property, reach out to sghanbarian@eddysolutions.com.
How Eddy works
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across North America. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in North America, please reach out directly to sghanbarian@eddysolutions.com.
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.