Water leak detection in San Antonio for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for apartments, condos and commercial buildings across Greater San Antonio.
- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Why San Antonio buildings carry water risk
San Antonio just built apartments faster than it ever has, delivering more new units in 2024 than in any year on record. New plumbing fails too. Push-fit fittings, appliance hoses and HVAC condensate lines are usually the first to let go, often within the first few years of occupancy, and in a lease-up tower a concealed supply leak can run through several floors of brand-new finishes before anyone reports a stain.
The water works against the plumbing. San Antonio draws much of its supply from the Edwards Aquifer, and SAWS reports hardness of 15 to 20 grains per gallon, deep in the very hard range. Scale builds until a valve that closed cleanly for years starts to seep. The February 2021 freeze burst pipes across the city and became the largest non-hurricane insurance event in the state's history.
Texas property insurance has hardened since, with premiums climbing sharply statewide and carriers scrutinizing water losses at renewal, which puts documented prevention on the agenda for every board and asset manager. Eddy meets that risk at building scale, with point-of-leak sensors and flow monitoring across the property, automatic shutoff and a 24/7 monitoring center that confirms every alert and calls the building's contacts through the escalation protocol within minutes.
Where leaks start in San Antonio buildings
New apartments at record scale
San Antonio delivered more new units in 2024 than in any year on record, and new plumbing fails early. Push-fit fittings, appliance connections and condensate lines usually let go first, behind finished walls where nobody looks.
Hard water scales valves and fixtures
Edwards Aquifer limestone makes San Antonio's water very hard, so scale builds on valve seats, heater elements and fixture supplies. A valve that held for years starts to seep, and flow monitoring catches the drift before the failure.
Freezes the plumbing was not designed for
Supply lines in attics, exterior walls and unheated chases assume a mild winter. When a hard freeze hits, as it did in February 2021, those lines burst fast, and a building without monitoring finds out from the ceiling below.
Polybutylene-era supply lines in older stock
Garden-style communities and condos built between the late 1970s and the mid 1990s often carry polybutylene supply piping, a material that degrades from the inside as disinfectants attack it. Those failures start as slow seeps that insurers now scrutinize at renewal.
Smart leak detection in San Antonio
A smart water leak detection system pairs wireless sensors and smart meters with automatic shutoff, so a San Antonio building catches a leak in seconds instead of discovering it from a ceiling stain. Eddy runs the full stack as one managed program with a staffed 24/7 monitoring center on the chain.
Sensors plus flow intelligence
3-in-1 wireless sensors watch high-risk spaces for water, temperature and humidity while smart meters flag abnormal flow against thresholds learned from the building's own baseline.
No building Wi-Fi needed
Devices run on Eddy's own LoRaWAN network at 915 MHz, a long-range radio that holds a signal through concrete. Gateways backhaul over Ethernet or LTE cellular, and with cellular backhaul monitoring stays up even if building internet goes down.
Shutoff plus a live response
Automatic valves close the moment a configured rule fires, and Eddy's monitoring center calls the building's contacts within minutes of every alert. Every confirmed event closes with a Leak Incident Report.
See how the Eddy system works, from sensor placement to the monitoring center.
Coverage map
How Eddy works in a San Antonio building.
Three layers, one solution. Turn the building to see where sensors, meters and valves sit, then run a leak through the system, from the first drop to the monitoring center's response.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
More about Detect
Eddy detects water through two layers running in parallel. Point-of-leak sensors sit where leaks happen: common areas and mechanical rooms (including elevator pits), inside suites at high-risk appliances, and behind walls at the risers that hide damage until cascade. Flow-based detection runs continuously at meters across the building, flagging continuous low flow, continuous use and extreme use against thresholds learned from your building's baseline.
- 3-in-1 sensors detect water, temperature and humidity
- Three flow thresholds, learned per building, not generic defaults
- Sensors are permitted near sprinkler infrastructure; valves are not
Where each device sits
- COMMON: Common & mechanical areas (incl. elevator pits) · Eddy H2O
- AMENITY: Pool, gym, spa decks · Eddy H2O
- IN-SUITE: Out-of-wall at laundry, kitchen, baths · Eddy H2O
- RISERS: In-wall domestic risers (concealed) · Eddy H2O
- HVAC + FAN COILS: Concealed HVAC sources · Eddy H2O
- SUITE METERING: Per-unit submetering + leak detection (LEED-eligible) · Eddy IQ
- BUILDING USAGE: Main consumption monitoring · Eddy Link
- H&C MAKE-UP: Closed-loop heating/cooling · Eddy IQ
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
More about Control
Detection without action is just an alert. Every sensor or meter event can trigger a valve, automatically on threshold or remotely from the dashboard. Eddy IQ is the all-in-one meter and valve for ¾"–1" lines. Eddy Link drives third-party shutoff valves up to 18" for everything larger.
- Eddy IQ at ¾"–1": combined meter + valve in one unit
- Eddy Link + 3rd-party valves at mains, zones, risers, hydronics (up to 18")
- Fire mains and sprinkler systems excluded by design for life safety
Where each device sits
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
More about Respond
Eddy's 24/7 monitoring center confirms every alert, escalates per your contact list and stays on the line until the water is off and the on-site team has eyes on it.
- Configurable automation rules per zone and time of day
- Trained operators on duty 24/7
- Escalation: automation → property manager → emergency contact, on your list
- Submetering and consumption data for billing, conservation and ESG reporting
Behind each close-up
- AUTOMATION: Configurable rules per zone & time-of-day · Eddy Dashboard
- LIVE OPERATORS: Trained humans, every event · Monitoring center
- ESCALATION: Per-contact-list escalation · Your team
- SUBMETERING: Per-unit billing & conservation reporting · Eddy IQ
The system
Eddy goes in while the building goes up.
Sensors cover risers, HVAC sources and active work zones before the walls close. Meters watch the domestic main and site water, and the monitoring center is on the line from day one.
3 layers and 15 close-ups in this building
Detect
Build the detection layer into the building itself.
Sensors go in before the walls close, and meters watch the main and the site water from day one.
9 close-ups · select one to zoom in
Point-of-leak
Flow-based
More about Detect
The best time to place a sensor behind a wall is before the wall closes. Eddy goes in during construction to install the same operational-grade detection your building will run on for the next decade: sensors at common areas and mechanical rooms, concealed sensors at risers and HVAC sources you'll never be able to retrofit this easily again, plus construction-specific coverage at active high-risk zones, ambient climate monitoring during temperature and humidity swings, and optional fire main flow monitoring for unintended sprinkler discharge.
- Same 3-bucket sensor placement as operational buildings (common · in-suite · concealed)
- Riser and HVAC sensors placed pre-drywall, no later retrofit needed
- Construction-only overlays: high-risk zone sensors, climate anomalies, fire main flow monitoring
Where each device sits
- COMMON & MECHANICAL: Mech rooms, lobbies, elevator pits · Eddy H2O
- RISERS: Placed before walls close · Eddy H2O
- HVAC + FAN COILS: Concealed HVAC sources · Eddy H2O
- HIGH-RISK ZONES: Construction-active areas (Advanced tier +) · Eddy H2O
- CLIMATE: Humidity & temperature anomalies · Eddy H2O
- DOMESTIC MAIN: Building usage from Day 1 · Eddy Link
- SITE WATER: Temporary construction water (Eddy IQ) · Eddy IQ
- H&C MAKE-UP: Closed-loop heating/cooling · Eddy IQ
- FIRE MAIN FLOW: Unintended sprinkler discharge detection (meter only, no valve) · Eddy Link
Control
Stop the cascade before the crew gets the call.
Valves close on the lines most likely to fail, and schedule mode shuts the main when the crew leaves.
5 close-ups · select one to zoom in
More about Control
Automatic shutoff on the lines most likely to fail during construction: domestic main, temporary water supply, hydronic make-up. Schedule mode closes the valve when the trades leave and opens it when work resumes. A daily after-hours guardrail aimed at the 2 AM peak when most leaks happen and the site is empty.
- Eddy Link + 3rd-party valve on the domestic main (sized to pipe)
- Eddy IQ on ¾"–1" lines (temp construction water and H&C make-up)
- Domestic zone valves added at the Unlimited tier
- Fire mains excluded by design (monitoring permitted, see DETECT pillar)
Where each device sits
Respond
Day 1 of the project, Day 1 of the service.
The monitoring center is on the line from the first valve install and stays on through occupancy.
3 close-ups · select one to zoom in
What happens in a leak, step by step
- A fitting lets go on a charged riser, several floors up.
- Eddy H2O on the slab detects water, and the meter on the domestic main sees the flow jump.
- The alert reaches the site team and the 24/7 monitoring center at the same time.
- The domestic main closes on the project's shutoff rule.
- An operator coordinates live with the superintendent until the crew has eyes on it.
Shutoff rules are set per project, per zone and per time of day.
More about Respond
Eddy's monitoring center is on the line from the first valve install. Every alert is confirmed by a trained operator and coordinated live with the superintendent, not left on voicemail. When the building reaches occupancy, the service continues with the same team. No handoff to figure out, no system to redeploy.
- Operators coordinate live with on-site superintendent
- Same monitoring center carries through to occupancy
Behind each close-up
- AUTOMATION: Per-zone, per-time-of-day rules · Eddy Dashboard
- LIVE OPERATORS: Trained humans on every event · Monitoring center
- HANDOFF TO OCCUPANCY: Service continues, no rebuild · Monitoring center
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in San Antonio buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.
Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.
HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.
Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.
Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.
Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- An Eddy team member calls soon after you submit
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Submetered billing in Texas
Texas lets apartment owners and condo associations bill residents for water from unit submeters at the utility's own rate, under rules adopted by the Public Utility Commission of Texas. Eddy smart metering supports that billing while watching every unit for leaks on the same system. In a city that manages the Edwards Aquifer through published drought stages, lowering consumption is both policy and economics.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Proven across North American portfolios
Eddy protects condo towers, commercial buildings and multi-building portfolios across North America, with 150,000+ devices monitored around the clock from its Toronto monitoring center. In San Antonio the same managed program covers new lease-up towers, garden-style communities and commercial buildings, with installation crews coordinated remotely and escalation handled by the monitoring center at every hour.
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
San Antonio water leak detection FAQ
Yes. Eddy serves buildings nationwide across Canada and the US, with installation crews coordinated remotely and the monitoring center in Toronto covering every time zone. San Antonio properties get the same managed program, from garden-style communities to downtown towers.
Scale is a wear factor on any mechanical valve in hard water, which is one reason a building should not assume an old manual valve will close when it is needed. Eddy pairs monitoring with its own automatic shutoff, so the response does not depend on a decades-old valve seating cleanly through the scale.
Yes. Flow monitoring and point-of-leak sensors catch a burst the moment water starts moving, and the system can close a valve automatically or on a remote command. Operators call the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts, which matters most during an event like February 2021 when every plumber in the city is booked.
Yes. Texas rules let owners bill residents from unit submeters, and Eddy smart metering measures use at the unit level so operators can bill fairly and cut overall consumption. The same meters watch for leaks around the clock.
Eddy's technology is approved by most insurers across North America to provide deductible or premium savings. Programs have documented premium savings of up to 20%, and deductible reductions of up to 80% have been documented at individual properties. Texas is a storm-hardened market, so treat any figure as the start of a conversation with your broker. For specific questions about a San Antonio property, reach out to sghanbarian@eddysolutions.com.
How Eddy works
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across North America. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in North America, please reach out directly to sghanbarian@eddysolutions.com.
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.