Water leak detection in San Antonio for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for apartments, condos and commercial buildings across Greater San Antonio.
- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
San Antonio just built apartments faster than it ever has. The metro delivered more new units in 2024 than in any year on record, and new plumbing fails too. Push-fit fittings, appliance hoses and HVAC condensate lines are usually the first to let go, often within the first few years of occupancy. In a lease-up tower a concealed supply leak can run through several floors of brand-new finishes before anyone reports a stain.
The water itself works against the plumbing. San Antonio draws much of its supply from the Edwards Aquifer, a limestone formation, and SAWS reports hardness of 15 to 20 grains per gallon, deep in the very hard range. Scale builds on valve seats, water heater elements and fixture supplies until a valve that closed cleanly for years starts to seep. That is a plumbing failure, not a weather event, and it is exactly the slow drift continuous flow monitoring is built to see.
Then there is the freeze problem. Texas buildings routinely run supply lines through attics, exterior walls and unheated chases because the design assumption is a mild winter. February 2021 broke that assumption. Pipes burst across the city, one major carrier handled nearly nineteen thousand frozen and burst pipe claims across Texas against a few dozen the year before, and the industry called it the largest non-hurricane insurance event in the state's history.
Texas property insurance has hardened since. Premiums have climbed sharply statewide and carriers scrutinize water losses at renewal, which puts documented prevention on the agenda for every board and asset manager. Eddy meets that risk at building scale, with point-of-leak sensors and flow monitoring across the property, automatic shutoff and a 24/7 monitoring center that confirms every alert and calls the building's contacts through the escalation protocol within minutes.
Where leaks start in San Antonio buildings
New apartments at record scale
San Antonio delivered more new units in 2024 than in any year on record, and new plumbing fails early. Push-fit fittings, appliance connections and condensate lines usually let go first, behind finished walls where nobody looks.
Hard water scales valves and fixtures
Edwards Aquifer limestone makes San Antonio's water very hard, so scale builds on valve seats, heater elements and fixture supplies. A valve that held for years starts to seep, and flow monitoring catches the drift before the failure.
Freezes the plumbing was not designed for
Supply lines in attics, exterior walls and unheated chases assume a mild winter. When a hard freeze hits, as it did in February 2021, those lines burst fast, and a building without monitoring finds out from the ceiling below.
Polybutylene-era supply lines in older stock
Garden-style communities and condos built between the late 1970s and the mid 1990s often carry polybutylene supply piping, a material that degrades from the inside as disinfectants attack it. Those failures start as slow seeps that insurers now scrutinize at renewal.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in San Antonio buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.
Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.
HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.
Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.
Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.
Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- Advisor follow-up within one business day
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Submetered billing in Texas
Texas lets apartment owners and condo associations bill residents for water from unit submeters at the utility's own rate, under rules adopted by the Public Utility Commission of Texas. Eddy smart metering supports that billing while watching every unit for leaks on the same system. In a city that manages the Edwards Aquifer through published drought stages, lowering consumption is both policy and economics.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Proven across North American portfolios
Eddy protects condo towers, commercial buildings and multi-building portfolios across North America, with 150,000+ devices monitored around the clock from its Toronto monitoring center. In San Antonio the same managed program covers new lease-up towers, garden-style communities and commercial buildings, with installation crews coordinated remotely and escalation handled by the monitoring center at every hour.
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
San Antonio water leak detection FAQ
Yes. Eddy serves buildings nationwide across Canada and the US, with installation crews coordinated remotely and the monitoring center in Toronto covering every time zone. San Antonio properties get the same managed program, from garden-style communities to downtown towers.
Scale is a wear factor on any mechanical valve in hard water, which is one reason a building should not assume an old manual valve will close when it is needed. Eddy pairs monitoring with its own automatic shutoff, so the response does not depend on a decades-old valve seating cleanly through the scale.
Yes. Flow monitoring and point-of-leak sensors catch a burst the moment water starts moving, and the system can close a valve automatically or on a remote command. Operators call the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts, which matters most during an event like February 2021 when every plumber in the city is booked.
Yes. Texas rules let owners bill residents from unit submeters, and Eddy smart metering measures use at the unit level so operators can bill fairly and cut overall consumption. The same meters watch for leaks around the clock.
Eddy's technology is approved by most insurers across North America to provide deductible or premium savings. Programs have documented premium savings of up to 20%, and deductible reductions of up to 80% have been documented at individual properties. Texas is a storm-hardened market, so treat any figure as the start of a conversation with your broker. For specific questions about a San Antonio property, reach out to sghanbarian@eddysolutions.com.
How Eddy works
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across North America. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in North America, please reach out directly to sghanbarian@eddysolutions.com.
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.