Water leak detection in Charlotte for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for apartments, condos and commercial buildings across the Charlotte metro.
- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Charlotte has spent a decade as one of the country's busiest apartment construction markets, with new mid-rise and high-rise communities filling South End, Uptown and the corridors between them. Every one of those buildings stacks supply lines, valves and appliance connections across hundreds of units, and a single concealed failure can reach many homes before anyone sees water.
Winters are mild until they are not. Charlotte's pattern is a sharp Arctic outbreak after weeks of moderate weather, and buildings across the South are not designed for that swing. The December 2022 flash freeze burst pipes across the Carolinas during one of the coldest pre-Christmas weeks on record, and water damage was a major driver of the losses.
Older stock carries a different problem. Homes and buildings plumbed from the late 1970s through the mid 1990s often used polybutylene supply pipe, a material that failed so often it triggered one of North America's largest plumbing class-action settlements, and thousands of North Carolina homes were replumbed under it. A brittle polybutylene fitting rarely drips first. It lets go, which is exactly the kind of failure continuous monitoring and automatic shutoff are built to contain.
Smart water leak detection meets that risk at building scale. The same managed program protects Uptown office towers, established condo buildings and the apartment communities driving Charlotte's growth, with sensors, flow monitoring, automatic shutoff and a 24/7 monitoring center working as one system.
Where leaks start in Charlotte buildings
Cold-snap pipe bursts
Charlotte's winters break with sudden hard freezes that catch buildings designed for mild weather. Supply lines in exterior walls, attics and breezeways can burst overnight and flood the floors below.
A decade of new multifamily stock
Charlotte ranks among the top US cities for new apartment construction year after year. New buildings fail too. Valves, fittings and appliance connections let go in new stock as well as old, and dense new communities put many units behind every riser.
Polybutylene-era supply lines
Properties plumbed from the late 1970s through the mid 1990s may still carry polybutylene pipe, which grows brittle and fails without warning. Continuous flow monitoring catches the abnormal run the moment a fitting lets go.
Rising insurance pressure
Homeowners insurance base rates across North Carolina are rising through mid 2026 after insurers sought a far larger increase. Repeat water claims compound that pressure at renewal, and documented monitoring helps reverse it.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in Charlotte buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.
Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.
HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.
Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.
Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.
Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- Advisor follow-up within one business day
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Condo master policies in North Carolina
The North Carolina Condominium Act requires associations to carry property insurance, and in buildings with stacked units the master policy must include the units themselves, not just the common elements. That puts most water losses on the association's policy and its deductible, so every repeat claim is felt building-wide. Documented detection and response protects the master policy every owner funds.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Protecting portfolios across North America
Eddy protects condo towers, commercial buildings and multi-building portfolios across Canada and the US from its Toronto monitoring center, with 150,000+ devices in the field. In Charlotte the same managed program fits the Uptown office core, established condo buildings and the new apartment communities rising across the metro.
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
Charlotte water leak detection FAQ
Yes. Eddy serves buildings nationwide across Canada and the US, with installation crews coordinated remotely and a monitoring center in Toronto that covers every time zone. Charlotte buildings get the same managed program, from system design through 24/7 monitoring.
Yes. Eddy cannot replace the piping, but continuous monitoring is the right complement to it. Flow monitoring and point-of-leak sensors catch a failing fitting the moment it starts to release water, and automatic shutoff contains the sudden burst polybutylene is known for.
Continuous flow monitoring picks up the abnormal run a burst pipe creates, day or night. Operators confirm the alert and escalate through the building's contact list within minutes, and the system can shut the water off automatically or on a remote command before the damage spreads.
Yes. Water claims in North Carolina condos typically land on the association's master policy, so underwriters look closely at how a building manages water risk. Documented 24/7 monitoring supports that conversation, with premium savings of up to 20% and deductible reductions of up to 80% documented at individual properties.
Yes. Water damage is a leading cause of loss on active sites, and Charlotte has plenty of them. Eddy monitors water systems during construction and converts to the permanent building system at turnover, so protection starts before the first resident moves in.
How Eddy works
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across North America. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in North America, please reach out directly to sghanbarian@eddysolutions.com.
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.