Water leak detection in Nashville for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for condos, hotels and commercial buildings across Nashville and Middle Tennessee.
- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Why Nashville buildings carry water risk
Nashville built fast. Developers delivered more than 21,000 new apartment units across the metro between 2020 and 2022 alone, and the city carries one of the largest hotel construction pipelines in the country. New plumbing fails too. Push-fit fittings, appliance connections and HVAC condensate lines are usually the first to let go, and in a tower full of first-generation systems the first sign is often a ceiling stain two floors down.
The older stock carries the opposite problem. Gray polybutylene supply pipe went into buildings across the region from 1978 to the mid 1990s, and it degrades from the inside as disinfectants in the water attack the polymer, so a line can look fine right up until it fails. The landmark polybutylene class action, settled for close to a billion dollars, ran through a Tennessee chancery court.
Buildings here are not hardened for deep freezes, and Middle Tennessee winters deliver one anyway. Metro Water Services now urges commercial property owners to protect backflow assemblies and keep mechanical rooms above freezing. Eddy's 24/7 monitoring center confirms every alert and calls the building's contacts through the escalation protocol within minutes, with the same managed program protecting condo towers, hotels and commercial buildings across Nashville and Middle Tennessee.
Where leaks start in Nashville buildings
Polybutylene era supply lines
Buildings from 1978 to the mid 1990s can still carry gray polybutylene supply pipe, the product behind a landmark class action that ran through a Tennessee court. It degrades from the inside, so a line that looks fine can be weeks from failing. Continuous monitoring sees the slow seep long before the burst.
First-generation plumbing in new towers
The boom filled Nashville's skyline with brand-new water systems, and new plumbing fails too. Push-fit fittings, appliance hoses and HVAC condensate connections are usually the first to let go, often in the first few years of occupancy. Monitoring catches those early failures while the building is still settling in.
Freeze snaps in a mild-winter city
Nashville buildings are not hardened for arctic cold, but arctic cold still arrives. A hard freeze bursts supply lines in exterior walls and unheated mechanical spaces, and the local water utility now urges commercial owners to winterize after widespread pipe breaks. Monitoring and automatic shutoff contain the burst the insulation missed.
Rising insurance pressure
Tennessee ranks high nationally for severe storm losses, and premiums and deductibles on Nashville buildings have climbed with them. Water damage is the major loss category a board can actually control, and a documented monitoring program is how boards show insurers they control it.
Smart leak detection in Nashville
A smart water leak detection system pairs wireless sensors and smart meters with automatic shutoff, so a Nashville building catches a leak in seconds instead of discovering it from a ceiling stain. Eddy runs the full stack as one managed program with a staffed 24/7 monitoring center on the chain.
Sensors plus flow intelligence
3-in-1 wireless sensors watch high-risk spaces for water, temperature and humidity while smart meters flag abnormal flow against thresholds learned from the building's own baseline.
No building Wi-Fi needed
Devices run on Eddy's own LoRaWAN network at 915 MHz, a long-range radio that holds a signal through concrete. Gateways backhaul over Ethernet or LTE cellular, and with cellular backhaul monitoring stays up even if building internet goes down.
Shutoff plus a live response
Automatic valves close the moment a configured rule fires, and Eddy's monitoring center calls the building's contacts within minutes of every alert. Every confirmed event closes with a Leak Incident Report.
See how the Eddy system works, from sensor placement to the monitoring center.
Coverage map
How Eddy works in a Nashville building.
Nashville's boom filled the skyline with brand-new water systems, and arctic cold still reaches buildings not hardened for it. Turn the building to see where sensors, meters and valves sit, then run a leak through the system, from the first drop to the monitoring center's response.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in Nashville buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.
Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.
HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.
Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.
Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.
Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- An Eddy team member calls soon after you submit
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Master insurance under the Tennessee Condominium Act
Tennessee's Condominium Act of 2008 requires associations to carry property insurance on the common elements, and in multi-story buildings the master policy also covers the units themselves. That structure puts most water losses on the association's policy, so repeat leak claims raise the premium and the deductible for every owner in the building. Documented water monitoring gives a board and its broker evidence that the building's water systems are actively managed, not deferred.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
One monitoring center covering every time zone
Eddy protects condo towers, commercial buildings and multi-building portfolios across North America from its Toronto monitoring center, with 150,000+ devices in the field. Operators confirm every alert, call the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts and can close a valve remotely when the building's response plan calls for it. In Nashville the program covers both ends of the market, first-generation plumbing in the new towers and original supply lines in the older stock, watched the same way around the clock.
Eddy at work in buildings like yours
Construction
A leak at 4 AM on an empty job site. Eddy caught it anyway.
Fort Lauderdale, Florida
During active construction on a luxury development, a laundry connection began leaking in the early morning hours with the site empty. Eddy detected the moisture within seconds, the Monitoring Center prompted the on-site team, and the leak was contained before it could affect ongoing work.
- Builder or GC
- Risk manager
- Facility operator
Multi-family
Water under a dishwasher at 1:15 PM. It never left the suite.
Hamilton, Ontario
A dishwasher leak in a newly delivered community could have sent water down through several floors. A unit-level sensor caught it at the source, building staff confirmed it within minutes, and the event stayed inside the single suite.
- Property manager
- Asset owner
- Facility operator
Multi-family
A burst pipe, stopped the same second it started
Calgary, Alberta
A booster pipe failed on the third floor and dumped water with no one there to see it. Eddy detected the extreme flow and shut the water off automatically, confining a burst pipe to a small area before it reached a single suite.
- Property manager
- Asset owner
- Risk manager
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
Nashville water leak detection FAQ
Do you serve buildings in Nashville?
Yes. Eddy serves buildings nationwide across Canada and the US, with installation crews coordinated remotely and the 24/7 monitoring center in Toronto covering every time zone. Nashville buildings get the same managed program as any other metro, from a single tower to a portfolio across Middle Tennessee.
Our building still has polybutylene pipe. Can Eddy help?
Yes. Eddy cannot replace the piping, but continuous monitoring is the right complement while it stays in the walls. Polybutylene degrades from the inside and fails without much outward warning, so point-of-leak sensors and flow monitoring are how a board sees the slow seep before it becomes the burst. The documented response also supports the building's insurance conversation.
What happens when a freeze bursts a pipe overnight?
A hard freeze can burst several lines in one night, which is exactly when a building needs more than a ceiling stain to find out. Point-of-leak sensors catch the water as it appears, flow monitoring flags the abnormal run and automatic shutoff closes the line. The monitoring center confirms the alert and calls the building's contacts through the escalation protocol within minutes, whether the burst comes at 2pm or 2am.
Does Eddy cover new construction and hotel projects in Nashville?
Yes. Nashville carries one of the largest hotel construction pipelines in the country, and water damage is a leading cause of builder's risk loss. The same program covers the site through construction, then converts to the operational system at handover without a second install.
Will monitoring help our insurance in Tennessee?
Eddy's technology is approved by most insurers across North America to provide deductible or premium savings. Programs have documented premium savings of up to 20%, and deductible reductions of up to 80% have been documented at individual properties. Tennessee premiums have climbed on the back of severe storm losses, so treat any figure as the start of a conversation with your broker. For specific questions about a Nashville property, reach out to sghanbarian@eddysolutions.com.
How Eddy works
What is Eddy Solutions?
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across North America. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
How do we choose a commercial water leak detection company in North America?
Look for five things. Sensors where leaks start, not only a meter on the main. Shutoff valves that close on their own when water runs. A staffed monitoring center that calls your team instead of only sending an app alert. Wireless coverage that holds a signal through concrete to mechanical rooms and parking levels. And a documented record of every event that your insurer can read.
Eddy covers all five for buildings across North America, from a single tower to a full portfolio, with 150,000+ active devices in the field.
What happens after hours?
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Will this affect our insurance?
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in North America, please reach out directly to sghanbarian@eddysolutions.com.
How is the system sized for a building, and what does it cost?
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Do we have to open walls to install Eddy?
No. Sensor installs need no drywall cuts. Wireless sensors sit where leaks start, at fixtures, appliances, fan coils and the foot of each riser, and Eddy provisions and configures the meters and valves on the lines that need them.
What is smart water leak detection?
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
How is commercial water leak detection different from a home leak detector?
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
What is the difference between leak detection and water leak protection?
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Does Eddy work for both multifamily and commercial buildings?
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.