Water leak detection in London for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for condos, apartment towers and commercial buildings across London and Southwestern Ontario.
- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
London has spent the past decade flipping from a low-rise city to a high-rise one. Purpose-built rental construction set a record in 2024 and broke it again in 2025, with new towers rising downtown and across the south and southwest of the city. Every one of those buildings stacks plumbing risers behind the drywall, and when a line fails on an upper floor the water runs down through every floor below it.
London also sits in the Lake Huron snowbelt. Squalls off the lake arrive with long stretches below freezing, and that is when the building's own supply lines burst, in exterior walls, unheated stairwells and mechanical rooms. Failed valves, fittings and appliance connections drive water claims year round. A hard freeze compounds them.
Buildings built or renovated between 1995 and 2007 can also carry Kitec plumbing, a system whose corroding fittings failed often enough to trigger a recall and a North American class action. A slow Kitec fitting leak can run for weeks behind a wall before anyone sees a stain, which is exactly the kind of failure continuous monitoring is built to catch.
Smart water leak detection meets that risk at building scale. Eddy is headquartered in Toronto, two hours up the 401, and the same managed program protects London's new rental towers, established condo corporations, student housing near Western and Fanshawe and commercial buildings across the city.
Where leaks start in London buildings
Freeze and burst pipes
Snow squalls off Lake Huron come with long stretches below freezing. Supply lines in exterior walls and unheated areas can burst overnight and flood multiple floors before anyone notices.
New plumbing under load
Back-to-back record years of apartment construction mean a lot of new, untested plumbing. Monitoring from day one catches the early fitting and supply-line failures that follow a building into occupancy.
Kitec and aging supply lines
London buildings from the Kitec era face corroding fittings that insurers now scrutinize at renewal. Those slow leaks are the hardest to spot by eye and the easiest for continuous monitoring to catch.
Rising insurance costs
Ontario condo corporations have faced steep premium increases and higher deductibles tied to repeat water claims. Documented monitoring helps reverse that trend.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in London buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.
Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.
HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.
Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.
Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.
Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- Advisor follow-up within one business day
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Reserve funds under Ontario's Condominium Act
Ontario requires every condo corporation to keep a reserve fund and update its reserve fund study at least every three years, with a funding plan proposed after each study. One major water loss can drain budgets and trigger special assessments no study planned for. Documented 24/7 monitoring keeps small failures small and gives the board a clear record that water systems are actively managed.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Monitored from Toronto, close to London
Eddy protects condo towers, commercial buildings and full portfolios across North America, with 150,000+ devices watched from its Toronto monitoring center. For London buildings that means the team behind the program is two hours away, and escalation and shutoff are handled around the clock the same way they are for the GTA's tallest towers.
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
London water leak detection FAQ
Yes. Eddy serves buildings nationwide across Canada and the US, with installation crews coordinated remotely and the monitoring center in Toronto covering every time zone. London sits two hours from that monitoring center, and the same managed program protects buildings across Southwestern Ontario.
Yes. Eddy cannot replace Kitec piping, but continuous monitoring is the right complement to it. Point-of-leak sensors and flow monitoring catch the slow fitting failures Kitec is known for, often weeks before they would surface as visible damage, and the documented response supports the building's insurance conversation.
The monitoring center confirms the alert and calls the building's contacts through the escalation protocol within minutes. Water can shut off automatically or on a remote command, whatever the weather is doing outside.
Yes. Eddy is widely used from active construction through occupancy, catching the early fitting and supply-line failures common in new buildings. That matters in a market that has set back-to-back records for apartment completions.
Documented monitoring gives insurers evidence the building manages its water risk, with premium savings of up to 20% and deductible reductions of up to 80% documented at individual properties. It also gives the board a clear record for reserve planning under Ontario's Condominium Act.
How Eddy works
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across North America. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in North America, please reach out directly to sghanbarian@eddysolutions.com.
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.