Water leak detection in London for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for condos, apartment towers and commercial buildings across London and Southwestern Ontario.
- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Why London buildings carry water risk
London has spent the past decade flipping from a low-rise city to a high-rise one. Purpose-built rental construction set a record in 2024 and broke it again in 2025, with new towers rising downtown and across the south and southwest of the city. Every one of those buildings stacks plumbing risers behind the drywall, and when a line fails on an upper floor the water runs down through every floor below.
London sits in the Lake Huron snowbelt, where squalls arrive with long stretches below freezing and the building's own supply lines burst in exterior walls, unheated stairwells and mechanical rooms. Buildings built or renovated between 1995 and 2007 can also carry Kitec plumbing, whose corroding fittings failed often enough to trigger a recall and a North American class action.
A slow Kitec fitting leak can run for weeks behind a wall before anyone sees a stain, which is exactly the kind of failure continuous monitoring is built to catch. Eddy is headquartered in Toronto, two hours up the 401, and the same managed program protects London's new rental towers, established condo corporations, student housing near Western and Fanshawe and commercial buildings across the city.
Where leaks start in London buildings
Freeze and burst pipes
Snow squalls off Lake Huron come with long stretches below freezing. Supply lines in exterior walls and unheated areas can burst overnight and flood multiple floors before anyone notices.
New plumbing under load
Back-to-back record years of apartment construction mean a lot of new, untested plumbing. Monitoring from day one catches the early fitting and supply-line failures that follow a building into occupancy.
Kitec and aging supply lines
London buildings from the Kitec era face corroding fittings that insurers now scrutinize at renewal. Those slow leaks are the hardest to spot by eye and the easiest for continuous monitoring to catch.
Rising insurance costs
Ontario condo corporations have faced steep premium increases and higher deductibles tied to repeat water claims. Documented monitoring helps reverse that trend.
Smart leak detection in London
A smart water leak detection system pairs wireless sensors and smart meters with automatic shutoff, so a London building catches a leak in seconds instead of discovering it from a ceiling stain. Eddy runs the full stack as one managed program with a staffed 24/7 monitoring center on the chain.
Sensors plus flow intelligence
3-in-1 wireless sensors watch high-risk spaces for water, temperature and humidity while smart meters flag abnormal flow against thresholds learned from the building's own baseline.
No building Wi-Fi needed
Devices run on Eddy's own LoRaWAN network at 915 MHz, a long-range radio that holds a signal through concrete. Gateways backhaul over Ethernet or LTE cellular, and with cellular backhaul monitoring stays up even if building internet goes down.
Shutoff plus a live response
Automatic valves close the moment a configured rule fires, and Eddy's monitoring center calls the building's contacts within minutes of every alert. Every confirmed event closes with a Leak Incident Report.
See how the Eddy system works, from sensor placement to the monitoring center.
Coverage map
How Eddy works in a London building.
Record years of apartment construction mean a lot of new, untested plumbing in London, and Kitec-era buildings face corroding fittings. Turn the building to see where sensors, meters and valves sit, then run a leak through the system, from the first drop to the monitoring center's response.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in London buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.
Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.
HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.
Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.
Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.
Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- An Eddy team member calls soon after you submit
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Reserve funds under Ontario's Condominium Act
Ontario requires every condo corporation to keep a reserve fund and update its reserve fund study at least every three years, with a funding plan proposed after each study. One major water loss can drain budgets and trigger special assessments no study planned for. Documented 24/7 monitoring keeps small failures small and gives the board a clear record that water systems are actively managed.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Monitored from Toronto, close to London
Eddy protects condo towers, commercial buildings and full portfolios across North America, with 150,000+ devices watched from its Toronto monitoring center. For London buildings that means the team behind the program is two hours away, and escalation and shutoff are handled around the clock the same way they are for the GTA's tallest towers.
Eddy at work across Ontario
Multi-family
Two washing-machine events in one week. Both shut off automatically.
Toronto, Ontario
In a purpose-built rental tower protected from day one, two separate washing-machine events were intercepted in a single week. Each time the suite's water valves shut off automatically the moment the sensor triggered, containing both events to single suites.
- Property manager
- Asset owner
- Facility operator
Multi-family
Water under a dishwasher at 1:15 PM. It never left the suite.
Hamilton, Ontario
A dishwasher leak in a newly delivered community could have sent water down through several floors. A unit-level sensor caught it at the source, building staff confirmed it within minutes, and the event stayed inside the single suite.
- Property manager
- Asset owner
- Facility operator
Multi-family
A leak near the boiler tanks. Contained before it spread an inch.
Mississauga, Ontario
A flow-switch leak near the boiler tanks in a mechanical penthouse threatened the systems the whole building depends on. Eddy detected the water early, the leak was traced and contained quickly, and critical systems stayed online.
- Facility operator
- Property manager
- Asset owner
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
London water leak detection FAQ
Do you serve buildings in London, Ontario?
Yes. Eddy serves buildings nationwide across Canada and the US, with installation crews coordinated remotely and the monitoring center in Toronto covering every time zone. London sits two hours from that monitoring center, and the same managed program protects buildings across Southwestern Ontario.
Does Eddy help with Kitec plumbing risk in London condos?
Yes. Eddy cannot replace Kitec piping, but continuous monitoring is the right complement to it. Point-of-leak sensors and flow monitoring catch the slow fitting failures Kitec is known for, often weeks before they would surface as visible damage, and the documented response supports the building's insurance conversation.
What happens if a pipe bursts during a snow squall?
The monitoring center confirms the alert and calls the building's contacts through the escalation protocol within minutes. Water can shut off automatically or on a remote command, whatever the weather is doing outside.
Can Eddy protect a newly built rental tower in London?
Yes. Eddy is widely used from active construction through occupancy, catching the early fitting and supply-line failures common in new buildings. That matters in a market that has set back-to-back records for apartment completions.
Can monitoring improve our condo corporation's insurance position?
Documented monitoring gives insurers evidence the building manages its water risk, with premium savings of up to 20% and deductible reductions of up to 80% documented at individual properties. It also gives the board a clear record for reserve planning under Ontario's Condominium Act.
How Eddy works
What is Eddy Solutions?
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across North America. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
How do we choose a commercial water leak detection company in North America?
Look for five things. Sensors where leaks start, not only a meter on the main. Shutoff valves that close on their own when water runs. A staffed monitoring center that calls your team instead of only sending an app alert. Wireless coverage that holds a signal through concrete to mechanical rooms and parking levels. And a documented record of every event that your insurer can read.
Eddy covers all five for buildings across North America, from a single tower to a full portfolio, with 150,000+ active devices in the field.
What happens after hours?
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Will this affect our insurance?
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in North America, please reach out directly to sghanbarian@eddysolutions.com.
How is the system sized for a building, and what does it cost?
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Do we have to open walls to install Eddy?
No. Sensor installs need no drywall cuts. Wireless sensors sit where leaks start, at fixtures, appliances, fan coils and the foot of each riser, and Eddy provisions and configures the meters and valves on the lines that need them.
What is smart water leak detection?
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
How is commercial water leak detection different from a home leak detector?
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
What is the difference between leak detection and water leak protection?
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Does Eddy work for both multifamily and commercial buildings?
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.