Water leak detection in New York for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for condos, co-ops and commercial buildings across the five boroughs.
- 140,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
New York packs more people into more vertical square footage than anywhere else in the country. Towers of every age share the same exposure, and a single concealed leak on an upper floor can run down through high-value apartments before anyone notices.
Leaks rarely trace back to one cause. Failed valves and fittings, appliance and HVAC connections, supply lines and the occasional winter freeze all play a part. The city's high water and sewer rates make even a slow leak expensive.
Where leaks start in New York buildings
Many points of failure
Valves, fittings, appliance hoses, HVAC lines and supply lines can all let go, in new and established buildings alike. Most failures are concealed inside walls, so the first sign is often damage on the floors below.
Freeze risk
Cold snaps put supply lines in exterior walls and unheated spaces at risk of bursting, one of several drivers behind winter claims across the city.
High claim severity
Dense, high-value apartments mean one leak can reach many units at once. Severity per incident in New York runs well above the national average.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system, one question at a time.
Build Your System is a guided builder. Pick the project stage to begin and it maps the sensors, valves and budget for your building.
- Answer a few quick questions about the building.
- Watch the recommended system and budget take shape.
- Save the spec and share it with your team.
Pick the project stage to begin.
Metered water and high rates
New York City meters water across the city and rates are among the highest in the country. That makes both leaks and quiet waste expensive, so continuous flow monitoring pays back quickly.
Built as a service, not a product
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Built for high-value vertical stock
Eddy protects exactly the kind of high-value, high-density buildings New York is made of, from luxury condos to Class A office towers, with verification and shutoff handled by the monitoring center.
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.