Water leak detection in Philadelphia for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for condos, high-rises and commercial buildings across Greater Philadelphia.
- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Philadelphia's building stock is among the oldest in the country, and much of its condo inventory lives inside conversions. Prewar office buildings, warehouses and lofts across Center City, Old City and Northern Liberties were rebuilt as condos and apartments, and many still run galvanized steel supply lines and cast iron drains from the original construction. Galvanized pipe corrodes from the inside until a threaded joint weeps or a run splits, and cast iron scales and cracks with age. Those failures start behind plaster and brick, and the first sign is usually a stain a floor or two down.
The new stock carries different risk, not less. Philadelphia permitted more residential units in 2021 than New York City as developers raced the end of the full ten-year tax abatement, and the towers that wave produced are now leased and running. New plumbing fails too. Push-fit fittings, appliance connections and HVAC condensate lines are usually the first to let go, often within the first few years of occupancy.
Winter decides how sudden a failure gets. Philadelphia's deep January cold snaps freeze supply lines in exterior walls, stairwells and parking garages, and a pipe that froze overnight lets go when it thaws. The city's water system shows how hard the season is on pipe. January is the busiest month of the year for water main breaks in Philadelphia, and the average main is about 76 years old. The pipe inside an older building is often the same vintage as the pipe under the street.
Smart water leak detection meets that mix at building scale. Point-of-leak sensors watch the risers and mechanical rooms, flow monitoring catches the slow drift a corroding line produces and automatic shutoff closes the water before a burst becomes a claim. Eddy serves Greater Philadelphia with the same managed program it runs across North America, from Center City condo conversions to new towers, Class A offices and the university and hospital campuses that anchor the city's economy.
Where leaks start in Philadelphia buildings
Galvanized steel and cast iron in prewar stock
Center City and Northern Liberties conversions still run original galvanized supply lines and cast iron drains. Galvanized pipe corrodes from the inside out, so pressure drops for years before a joint finally weeps. Continuous monitoring catches the weep before it becomes the split.
Freeze and burst pipes
Deep January cold puts supply lines in exterior walls, stairwells and garages at risk, and a hard freeze can burst pipe across a building in one night. Flow monitoring flags the burst the moment water starts moving and automatic shutoff closes the line.
A wave of new towers, and new plumbing
The tax abatement race filled the skyline with new multifamily towers, and new plumbing fails early. Push-fit fittings, appliance connections and condensate lines let go in the first years of occupancy, usually inside a finished ceiling.
Insurance pressure on conversions
Insurers rate Philadelphia's older condo conversions higher because aging plumbing drives water damage claims. Documented monitoring gives a board something to bring to renewal besides another year of losses.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in Philadelphia buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.
Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.
HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.
Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.
Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.
Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- Advisor follow-up within one business day
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
The master policy covers the units in Pennsylvania
Pennsylvania's Uniform Condominium Act requires the association to carry property insurance on the common elements and the units, exclusive of improvements and betterments owners install. That means a unit-level water loss usually lands on the association's master policy, so one owner's failed supply line becomes every owner's claims history and every owner's premium. Building-wide monitoring is how a board manages a risk the statute makes collective.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Protecting portfolios across North America
Eddy protects condo towers, commercial buildings and multi-property portfolios across North America, with 150,000+ devices monitored from its Toronto monitoring center. Operators confirm every alert, call the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts and can close a valve remotely when the building's response plan calls for it. In Philadelphia that program lands the same way in a 1920s conversion as in a lease-up tower, tuned to how each building's water system behaves.
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
Philadelphia water leak detection FAQ
Yes. Eddy serves buildings nationwide across Canada and the US, with installation crews coordinated remotely and the 24/7 monitoring center in Toronto covering every time zone. Philadelphia buildings get the same managed program as any market, from Center City to the suburbs on both sides of the river.
Yes, and those are the buildings where monitoring earns the most. Monitoring cannot replace century-old galvanized or cast iron pipe, but it catches the slow failures that pipe produces, often weeks before they surface as visible damage, and the documented response supports the building's insurance conversation. Sensors are wireless, so coverage reaches through plaster, brick and concrete without opening walls.
Flow monitoring sees the moment a frozen line lets go and automatic shutoff closes the water, whether the burst happens at 2 pm or 2 am. The monitoring center confirms the alert and calls the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts, so the response does not wait for someone to find water in a stairwell.
Eddy's technology is approved by most insurers across North America to provide deductible or premium savings. Programs have documented premium savings of up to 20%, and deductible reductions of up to 80% have been documented at individual properties. Pennsylvania's condominium statute puts unit losses on the association's master policy, so fewer water claims help every owner in the building. For specific questions about a Philadelphia property, reach out to sghanbarian@eddysolutions.com.
Yes. New plumbing fails early, and the failures cluster in push-fit fittings, appliance connections and condensate lines, usually inside a finished ceiling. Philadelphia's recent construction wave delivered thousands of new units, and a leak in a lease-up tower damages the same drywall and the same reputation as one in a conversion. Monitoring from day one also gives a new building a clean documented history at its first renewal.
How Eddy works
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across North America. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in North America, please reach out directly to sghanbarian@eddysolutions.com.
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.