Water leak detection in San Diego for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for condos, high-rises and commercial buildings across San Diego County.
- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Why San Diego buildings carry water risk
San Diego's condo stock is bigger and older than it looks. Alongside the downtown towers sits a huge inventory of garden-style and mid-rise buildings that started life as apartments, and at the peak of the mid-2000s conversion wave they were becoming condos at nearly a thousand units a month. Many of those conversions were cosmetic. The supply lines, valves and fittings behind the new finishes were already decades old, and they are still there.
The water itself adds wear. About 90 percent of San Diego's supply is imported, and it arrives very hard, around 16 grains per gallon by the city's own measure. Scale builds inside valves, fittings and water heaters, and its failures are slow and hidden. There is no winter freeze to blame here, and with water rates climbing sharply, even leaks that never cause visible damage are expensive to ignore.
Smart water leak detection meets that risk at building scale. Point-of-leak sensors and continuous flow monitoring catch the slow failures conversion-era plumbing and hard water produce, automatic shutoff contains them and Eddy's 24/7 monitoring center escalates every confirmed alert through the building's contact list within minutes. The same managed program protects condo towers, commercial buildings and hospitality properties across San Diego County.
Where leaks start in San Diego buildings
Conversion-era plumbing
Tens of thousands of San Diego apartments became condos in the mid-2000s wave, many with cosmetic renovations over plumbing that was already decades old. Those original supply lines, valves and fittings are now the quiet failure points continuous monitoring is built to catch.
Hard water and scale
San Diego's imported supply is very hard, around 16 grains per gallon by the city's own measure. Scale wears valves, fittings and water heaters from the inside, and the slow failures it causes rarely show themselves until the damage is visible.
Expensive, imported water
About 90 percent of the city's water is imported and rates have climbed sharply year after year. A stuck valve, a running fixture or a slow supply-line leak shows up in the utility bill long before anyone sees water, so continuous flow monitoring pays back quickly.
Insurance pressure on associations
California condo associations have faced steep premium increases and non-renewals, including associations in San Diego. Documented monitoring and a clean water-loss record strengthen the renewal conversation.
Smart leak detection in San Diego
A smart water leak detection system pairs wireless sensors and smart meters with automatic shutoff, so a San Diego building catches a leak in seconds instead of discovering it from a ceiling stain. Eddy runs the full stack as one managed program with a staffed 24/7 monitoring center on the chain.
Sensors plus flow intelligence
3-in-1 wireless sensors watch high-risk spaces for water, temperature and humidity while smart meters flag abnormal flow against thresholds learned from the building's own baseline.
No building Wi-Fi needed
Devices run on Eddy's own LoRaWAN network at 915 MHz, a long-range radio that holds a signal through concrete. Gateways backhaul over Ethernet or LTE cellular, and with cellular backhaul monitoring stays up even if building internet goes down.
Shutoff plus a live response
Automatic valves close the moment a configured rule fires, and Eddy's monitoring center calls the building's contacts within minutes of every alert. Every confirmed event closes with a Leak Incident Report.
See how the Eddy system works, from sensor placement to the monitoring center.
Coverage map
How Eddy works in a San Diego building.
Many San Diego condos are mid-2000s conversions with decades-old plumbing behind new finishes, and very hard water wears valves and fittings from the inside. Turn the building to see where sensors, meters and valves sit, then run a leak through the system, from the first drop to the monitoring center's response.
Occupied building · Business hours
Drag to turn the building. Select a label, or run a leak through the system.
The system
Detect, control and respond, in one managed program.
Sensors sit where leaks start and meters watch the flow. Valves close on the rules you set, and a 24/7 monitoring center follows each alert until your team has eyes on it.
3 layers and 16 close-ups in this building
Detect
Two ways to find a leak before it finds a unit.
Sensors sit where leaks start, and meters watch the flow for the leaks no sensor can reach.
8 close-ups · select one to zoom in
Point-of-leak
Flow-based
Control
Valves that close the water before it closes the unit.
Valves close on the rules you set, automatically on a threshold or remotely from the dashboard.
4 close-ups · select one to zoom in
Respond
A live monitoring center that closes the loop.
Alerts go through Eddy's cloud to a 24/7 monitoring center, and an operator calls your team until someone has eyes on the water.
4 close-ups · select one to zoom in
What happens in a leak, step by step
- A washing machine supply hose bursts in a suite upstairs.
- Eddy H2O under the washer detects water and sends the alert over LoRaWAN.
- The building's gateway relays it. Your team and the 24/7 monitoring center are alerted at the same time.
- A shutoff rule closes the suite's Eddy IQ valve. The water stops at the source.
- An operator confirms the alert and calls your on-site team through the escalation protocol.
Automatic shutoff is configured per building. Some sites use operator-coordinated isolation instead.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in San Diego buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.
Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.
HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.
Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.
Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.
Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- An Eddy team member calls soon after you submit
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
California balcony inspections (SB 326)
California requires condo associations to have balconies, decks and elevated walkways inspected by a licensed engineer or architect on a recurring nine-year cycle, with load-bearing wood and its waterproofing under review. The first deadline has already passed. Monitoring does not replace those inspections, but documented 24/7 water monitoring gives boards a running record that the building's water systems are actively managed, which supports the same conversation with inspectors, insurers and buyers.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Proven across North American portfolios
Eddy protects condo towers, commercial buildings and full portfolios across North America from its Toronto monitoring center, with 150,000+ devices in the field. In San Diego the program lands on conversion-era condos, downtown high-rises and hospitality properties, with sensor density and shutoff tuned to hard-water wear and the quiet supply-line failures that define the market.
Eddy at work in buildings like yours
Education
UCLA protects student housing, conferences and a medical facility on one Eddy program.
Los Angeles, CA
Across the Luskin Conference Center, Weyburn Housing and the CHS Medical Facility, UCLA deployed Eddy during construction and continued through operations. Sensors detect weather flooding in electrical rooms, monitor roof drains and shut off water automatically during low-occupancy periods.
- Facility operator
- Risk manager
- Builder or GC
Multi-family
A slow drip the eye could never catch. Smart metering saw it anyway.
Vancouver, British Columbia
A minor leak on a closed-loop cooling system showed up as continuous low flow on the make-up line, with nothing to see or hear. Eddy's smart metering flagged the abnormal pattern off-hours, and the superintendent isolated the chiller-room leak before it grew into a mechanical event.
- Facility operator
- Property manager
- Asset owner
Multi-family
A badly installed fixture could have leaked for months. It was isolated the same day.
Montreal, Quebec
A resident-added fixture was not seated properly and began a slow leak under a bathroom sink, with no one to report it. Eddy detected the water near the sink, the source was identified as an installation defect, and the leak was isolated the same day with no spread.
- Property manager
- Asset owner
- Facility operator
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
San Diego water leak detection FAQ
Do you serve buildings in San Diego?
Yes. Eddy serves buildings nationwide across Canada and the US. Installation crews are coordinated remotely and the 24/7 monitoring center in Toronto covers every time zone, so a San Diego alert is confirmed and escalated the same way at 3pm or 3am.
Does San Diego's hard water really cause leaks?
It accelerates them. The city's imported supply is very hard, and scale builds up inside valves, fittings and water heaters over years. The failures that follow are slow and hidden, which is exactly what continuous flow monitoring and point-of-leak sensors catch early.
Our building was converted from apartments in the 2000s. What should we watch?
Many mid-2000s conversions were cosmetic, so the supply lines, valves and fittings behind the walls can be decades older than the finishes. Continuous monitoring watches those original systems around the clock and flags the slow failures a renovation never touched.
Can monitoring help with SB 326 and reserve planning?
Monitoring does not replace an SB 326 inspection, which requires a licensed engineer or architect. What it adds is a running documented record that the building's water systems are actively watched, which supports reserve planning and the conversation with inspectors and insurers.
Will Eddy lower our water bill?
Often, yes. San Diego water rates have climbed sharply year after year, so quiet waste is expensive. Continuous flow monitoring separates normal use from a stuck valve, a running fixture or a slow leak, and many buildings find waste they did not know they had.
How Eddy works
What is Eddy Solutions?
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across North America. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
How do we choose a commercial water leak detection company in North America?
Look for five things. Sensors where leaks start, not only a meter on the main. Shutoff valves that close on their own when water runs. A staffed monitoring center that calls your team instead of only sending an app alert. Wireless coverage that holds a signal through concrete to mechanical rooms and parking levels. And a documented record of every event that your insurer can read.
Eddy covers all five for buildings across North America, from a single tower to a full portfolio, with 150,000+ active devices in the field.
What happens after hours?
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Will this affect our insurance?
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in North America, please reach out directly to sghanbarian@eddysolutions.com.
How is the system sized for a building, and what does it cost?
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Do we have to open walls to install Eddy?
No. Sensor installs need no drywall cuts. Wireless sensors sit where leaks start, at fixtures, appliances, fan coils and the foot of each riser, and Eddy provisions and configures the meters and valves on the lines that need them.
What is smart water leak detection?
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
How is commercial water leak detection different from a home leak detector?
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
What is the difference between leak detection and water leak protection?
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Does Eddy work for both multifamily and commercial buildings?
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.