Water leak detection in Minneapolis for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for condos, loft conversions and commercial buildings across the Twin Cities.
- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Minneapolis put a large share of its condo stock inside buildings that were never plumbed for residential living. The North Loop and the Mill District turned warehouses from the late 1800s and early 1900s into lofts and condos, a conversion wave that started in the mid-1990s and has multiplied the neighborhood's population several times over since. Every one of those conversions threaded modern risers, supply lines and in-unit connections through heavy timber and brick that hides a slow leak well. When a fitting lets go behind a century-old wall, the first sign is usually a stain in the unit below.
Then there is the cold. The January 2019 outbreak took the Twin Cities to 28 below zero air temperature, the coldest reading since 1996, and it broke water mains and closed schools for days. Cold that deep finds the building's own weak points, the supply line run through an exterior wall, the sprinkler branch above a parking ramp, the mechanical room with a failed unit heater. A pipe that bursts on a night like that floods for hours, because nobody is in the building to catch it.
Empty space compounds the risk. Twin Cities office vacancy sits at historic highs and downtown Minneapolis carries the worst of it, so whole floors sit dark on a January night. A dark floor is where a leak runs longest. Continuous flow monitoring and point-of-leak sensors do the walking that a thinned-out building no longer does, and automatic shutoff does not wait for a tenant to call.
The insurance market has noticed. In a survey presented to a Minnesota legislative working group, Twin Cities associations reported master policy premiums rising sharply, fewer insurers bidding and more denials and non-renewals, and repeat water claims are exactly what a hardening market punishes. Smart water leak detection meets that risk at building scale. Eddy serves the Twin Cities with the same managed program it runs across North America, monitored around the clock from Toronto, a city that runs the same winters Minneapolis does.
Where leaks start in Minneapolis buildings
Deep freezes and burst pipes
Subzero stretches put supply lines in exterior walls, parking ramps and underheated mechanical spaces at risk. A burst on the coldest night of the year floods multiple floors before anyone is in the building to notice, which is why monitoring and automatic shutoff matter most in January.
Modern plumbing in century-old shells
North Loop and Mill District conversions threaded risers and supply lines through heavy timber and brick built long before residential plumbing. Those materials conceal a slow leak well, so the first visible sign is often damage a floor or two below the failure.
Dark floors in a soft office market
Office vacancy in the Twin Cities is at historic highs and a lightly occupied floor is where a leak runs longest. Flow monitoring and point-of-leak sensors watch the space nobody walks anymore, and shutoff does not wait for a tenant to call.
A hardening association insurance market
Minnesota associations report sharply rising master premiums, fewer insurers bidding and more non-renewals. Repeat water claims drive the trend, and a documented monitoring program is the strongest answer a board can bring to renewal.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in Minneapolis buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.
Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.
HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.
Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.
Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.
Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- Advisor follow-up within one business day
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Replacement reserves under Minnesota condo law
The Minnesota Common Interest Ownership Act requires associations to budget replacement reserves adequate to replace the components they are obligated to replace as those components wear out, keep the reserves in accounts separate from operating funds and reevaluate their adequacy at least every third year. A monitoring program does not fund a reserve. What it gives a board and its reserve-study engineer is real data on how the building's water systems are behaving, and it protects the reserve fund from the deductibles and uninsured losses that drain it fastest.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Watched from a monitoring center that knows winter
Eddy protects condo towers, commercial buildings and multi-building portfolios across North America, with 150,000+ devices monitored from its Toronto monitoring center. Operators confirm every alert, call the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts and can close a valve remotely when the building's response plan calls for it. Toronto runs the same winters Minneapolis does, so the program was built for cold-climate buildings from the start.
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
Minneapolis water leak detection FAQ
Yes. Eddy serves buildings nationwide across Canada and the US, including Minneapolis, St. Paul and the wider Twin Cities metro. Installation crews are coordinated remotely and the 24/7 monitoring center in Toronto covers every time zone.
Flow monitoring sees the abnormal run the moment it starts and the system can close the water automatically or on a remote command. The monitoring center confirms the alert and calls the building's contacts through the escalation protocol within minutes of the SMS, email and app alerts, so the response starts while the building is still empty and dark.
Yes. Eddy's building-grade LoRaWAN wireless holds a signal through the heavy timber, brick and concrete the North Loop and Mill District are made of. Sensors and flow monitoring layer onto the plumbing you already have, with no need to open up century-old walls.
Minnesota associations have reported sharply rising master premiums, fewer insurers bidding and more non-renewals, so boards need every lever they have. Eddy's technology is approved by most insurers across North America to provide deductible or premium savings. Programs have documented premium savings of up to 20%, with deductible reductions of up to 80% documented at individual properties. Treat any figure as the start of a conversation with your broker.
It complements it. The Minnesota Common Interest Ownership Act requires associations to budget replacement reserves and reevaluate their adequacy at least every third year. Continuous monitoring gives the board and its reserve-study engineer real condition data on the building's water systems, and catching failures while they are small protects the reserve fund from the losses that drain it fastest.
How Eddy works
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across North America. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in North America, please reach out directly to sghanbarian@eddysolutions.com.
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.