Water leak detection in Victoria for commercial and multifamily buildings
Managed leak detection, 24/7 monitoring and automatic shutoff for condos, stratas and commercial buildings across Greater Victoria.
- 150,000+
- active smart devices in the field
- $2.26M
- in water costs saved in 2025
- 24/7
- monitoring center
Victoria's apartment stock is among the oldest in the country. Most of the region's purpose-built rentals went up in the 1960s and 70s, and almost no purpose-built rental followed for a generation. The low-rise blocks that dot James Bay and Cook Street Village are still doing the job, but many run plumbing that has been in service for half a century, and a supply line that old fails quietly behind a wall long before anyone sees a stain.
The strata stock built from the late 1970s through the mid-1990s carries a different problem. Many of those buildings were plumbed with Poly-B, a piping system whose fittings crack and whose walls degrade slowly from the chlorine in municipal water. The damage starts inside the pipe, so a line looks sound right up until it lets go. Insurers know the era well, and buildings that still carry Poly-B face harder questions, higher water deductibles and sometimes declined coverage at renewal.
Victoria's mild climate cuts both ways. Buildings here are rarely hardened against deep cold, so the rare arctic outflow does real damage. A January 2024 cold snap froze pipes across Greater Victoria, left an apartment building near Beacon Hill Park without heat or water and had plumbers booking service calls from one in the morning. When a frozen line thaws, the burst shows up as water moving through floors that were dry an hour earlier.
Smart water leak detection meets that mix of risks at building scale. Eddy monitors 150,000+ devices across North America from its Toronto monitoring center, and the same managed program protects strata towers, aging rentals, hotels and commercial buildings across Greater Victoria, with operators escalating every alert through the building's own contact list within minutes.
Where leaks start in Victoria buildings
Aging rental and walk-up stock
Most of Victoria's purpose-built rentals date to the 1960s and 70s and little followed for decades. Supply and drain lines that old fail slowly and out of sight, which is exactly the failure continuous monitoring catches first.
Poly-B in strata buildings
Stratas built from 1978 to the mid-1990s often carry Poly-B piping. It degrades from the inside, so the first visible sign is often the leak itself. Insurers scrutinize the era at renewal, and documented monitoring is the right complement to a repiping plan.
Freeze events buildings were not built for
Victoria winters are mild, so pipes sit in places no one ever worried about. When arctic outflow does arrive, as it did in January 2024, unprotected lines freeze and burst across the region in a single night.
Strata insurance pressure
BC's financial regulator has called the strata insurance market unhealthy, and insurers have raised water deductibles because one leak in a dense building spreads across many units. Documented monitoring helps the renewal conversation.
Smart sensors at every leak point
Eddy places point-of-leak sensors and smart flow meters where water damage actually starts in Victoria buildings, from the mechanical room to a laundry hose, so a leak is caught at the source and shut off before it spreads.
Mechanical rooms
Boilers, water heaters and main risers, where a single failure floods fast.
HVAC and fan coils
Heat exchangers and condensate lines that drip behind walls and ceilings.
Kitchens
Supply lines, shutoffs and appliance connections under and behind the sink.
Bathrooms
Toilets, vanities and concealed in-wall fixtures on every floor.
Laundry
Washer hoses and laundry connections, a top source of overnight leaks.
Every minute changes the bill.
A leak gets bigger the longer it runs. Eddy detects in seconds and the monitoring center escalates within minutes, so the same failure is contained around minute two. Unmonitored, an after-hours leak runs six to eight hours before anyone arrives.
The leak starts at minute zero. Eddy contains it around minute two. Unmonitored, the same leak runs six to eight hours before staff arrive, and that red stretch is the avoided claim.
Build your system
Design your building's leak protection.
Two minutes of quick questions gets your building the right protection, previewed instantly.
- Sized to your asset class and budget
- Modular. Adjust anything before pricing
- Advisor follow-up within one business day
Sensors, meters and shutoff, backed by a 24/7 monitoring center.
What stage is the project at?
Pick one to start. We tune every question and the system around it.
New constructionFrom breaking ground to substantial completion.
Existing buildingInstalled in existing buildings with minimal disruption to residents and operations.About two minutes.
Depreciation reports in BC
Every BC strata with five or more lots must now obtain a depreciation report on a five-year cycle, and the old option to waive it by vote is gone. Stratas in the Capital Regional District were first in line, with current reports required by July 2026. The report prices out how the building's water systems are aging. Continuous monitoring protects those systems in the meantime and gives the strata a documented water risk record for insurers, buyers and the next report.
A team behind every alert
A 3 a.m. alert is one chime. Nobody is awake to hear it.
Fast response is not just the hardware. The technology sees the water in seconds, and the managed service behind it, a monitoring center that calls your team within minutes, turns that into a contained event before it becomes a claim.
Tuned by real events
Built over a decade in operating buildings.
Eddy has been inside buildings since 2014. Sensor placement, alert thresholds and the monitoring-center playbook are tuned by what real water events across our monitored properties keep teaching us.
Built for the building
Sized to how the water system behaves.
Multi-family stacks, commercial towers, hospitality suites, course-of-construction projects. Each water system has its own failure pattern. The coverage map, response chain and shutoff sequence are scoped to the property in front of us, not a template.
Detect, contain, document
Every event leads to a closed incident.
Sensors find where water escaped. Automatic shutoff isolates the affected zone. The 24/7 monitoring center calls your team within minutes and stays on it until it's closed, with a Leak Incident Report on file.
Built for Victoria's mix of old and new
Eddy protects condo towers, commercial buildings and multi-building portfolios across North America, with 150,000+ devices watched around the clock from its Toronto monitoring center. In Greater Victoria the same managed program scales from a downtown strata tower to a garden-style rental portfolio, with sensor density, shutoff strategy and reporting tuned to how each building's water system behaves.
Solutions for every building
Eddy protects every asset type the same way, with monitoring and shutoff tuned to how each building's water system behaves.
Multifamily and condos
Protect every suite and riser across high-rise and mid-rise residential.
Commercial
Keep Class A offices and mixed-use towers dry, floor by floor.
Construction
Cover active sites where water damage is a leading cause of loss.
Hospitality
Guard guest floors and back-of-house without disrupting the stay.
Institutional
Safeguard campuses, hospitals and labs where contents are irreplaceable.
Industrial
Watch process water and facility systems around the clock.
Victoria water leak detection FAQ
Yes. Eddy serves buildings nationwide across Canada and the US, including Victoria and the wider Capital Regional District. Installation crews are coordinated remotely and the monitoring center in Toronto covers every time zone, so a 3 a.m. alert in Victoria gets the same response as one down the street from head office.
Yes. Eddy cannot replace Poly-B piping, but continuous monitoring is the right complement to it. Point-of-leak sensors and flow monitoring catch the slow fitting failures Poly-B is known for, often before they surface as visible damage, and the documented response supports the strata's insurance conversation while a repiping plan comes together.
A depreciation report tells the strata how its water systems are aging and what they will cost to renew. Monitoring protects those systems in the years between reports. It catches the failures the report predicts while they are still small, and the event record gives council real data on how the building's plumbing actually behaves.
Rare but real. Because deep cold is unusual, pipes here often sit in spots that were never insulated against it. When an arctic outflow arrives, like the January 2024 cold snap that froze pipes across Greater Victoria, those lines burst first. Eddy's sensors catch the water the moment it appears and shutoff can isolate the line before the damage spreads.
It helps the conversation. BC stratas have faced rising premiums and water deductibles for years, and insurers respond to documented risk management. Across Eddy's portfolio, that has meant premium savings of up to 20%, with deductible reductions of up to 80% documented at individual properties. Outcomes vary by building and insurer.
How Eddy works
Eddy Solutions is managed water leak detection for builders, commercial asset managers and property managers, hospitals, hotels and conference centers, data centers and multifamily residential buildings across North America. It combines point-of-leak and flow sensors, automatic shutoff, building wireless connectivity, a 24/7 monitoring center and insurance-grade reporting into one program from one vendor, so a leak is detected, contained, escalated and documented without your team running the response.
Eddy monitors 150,000+ active devices across North America and has prevented an estimated $98M (USD) in property damage last year alone. Aon's independent study found Eddy would have positively affected 58% of water-loss claims in commercial real estate.
The 24/7 monitoring center is the after-hours response. Trained operators confirm every alert, escalate per the building's contact list, support the on-call contact, and stay on the line until the water is off and the response is verified.
Yes. Eddy Solutions' technology is approved by most insurers across North America to provide deductible or premium savings. Given differences in asset types and building risk profiles, insurance incentives are not uniform. For specific insurance questions related to your property in North America, please reach out directly to sghanbarian@eddysolutions.com.
Eddy's team walks the building, or reviews the construction drawings, and produces a tiered design matched to the asset class, water systems and insurance program. Our first step is an exploratory call with the relevant stakeholders to understand the problem you are looking to solve. Proposals come from our technical team in 7 days or less.
You can also get started immediately with our Build Your System tool at eddysolutions.com/build-your-system.
Smart water leak detection uses connected sensors and flow meters to watch a building's plumbing in real time, instead of waiting for someone to find a leak. Point-of-leak sensors catch water at the source and smart flow meters spot an abnormal run or a burst riser, and the system can shut the water off automatically or on a remote command. With Eddy, a 24/7 monitoring center acts on every alert, so detection turns into a response, not just a notification.
A home leak detector is usually a single sensor that pings an app. Commercial and multifamily leak detection has to cover dozens of risers, suites and mechanical rooms, hold a signal through concrete and steel and produce the documented response insurers expect. Eddy is built for that scale, with building-grade LoRaWAN wireless, point-of-leak and flow coverage across the property, automatic shutoff up to building mains and a managed 24/7 monitoring center.
Leak detection finds the water. Water leak protection stops the loss. Detection on its own is an alert that still needs someone to act on it. Eddy pairs detection with automatic shutoff and a 24/7 monitoring center that escalates the alert and closes the water, so the building is protected, not just alerted.
Yes. Eddy protects multifamily and condo towers, Class A offices and mixed-use buildings, hospitality, institutional and industrial properties and active construction sites. The same managed program tunes the sensor density, shutoff strategy and reporting to how each building's water system behaves. See the full product suite at eddysolutions.com/products.